One NZ, New Zealand's leading digital services and connectivity provider, has partnered with Rimini Street to stabilize its mission-critical Oracle systems and accelerate AI innovation. The collaboration aims to ensure the security and reliability of One NZ's Oracle estate while enabling the organization to redirect investment and talent toward modernization and AI initiatives. By leveraging Rimini Street's support and interoperability solutions, One NZ seeks to maintain operational excellence and fund its AI-driven transformation journey.
Strategic Partnership for AI Readiness
One NZ serves 2 million customers with mobile, broadband, and satellite solutions across 99% of New Zealand. As part of its transformation journey, the telco required a strategic partner to support its complex Oracle estate, including Siebel CRM, Oracle Database, and other Oracle applications. Rimini Street was selected for its proven capabilities and deep expertise in providing third-party support for Oracle, SAP, and VMware software.
Adrian Albuquerque, CIO of One NZ, emphasized the importance of the partnership in enabling the company's AI ambitions. "As we plan and execute our AI-driven transformation, keeping our systems secure, stable, and operational is essential," Albuquerque said. "Rimini Street makes that possible and gives us confidence and bandwidth to focus on what's next."
Rimini Support Benefits
Rimini Street's support solutions offer several key advantages to One NZ, including operational savings of up to 90% compared to traditional vendor support. The partnership provides a named, dedicated Primary Support Engineer with deep ERP expertise, backed by a global team of engineers averaging 15 years of experience. Additionally, Rimini Street guarantees a 10-minute response time for priority cases, delivered on average in less than 2 minutes, 24/7/365.
The solution also includes patented AI technology for proactive case resolution and guarantees up to 15+ years of support availability. This freedom from vendor-mandated upgrades, migrations, and replatforming allows One NZ to maintain its core back-end platforms across application, database, and infrastructure layers without disruption.
Interoperability and Transformation
A critical aspect of the partnership involved resolving interoperability challenges when Microsoft ended support for Internet Explorer 11, a browser required for One NZ's Siebel CRM environment. Rimini Street deployed its Rimini Connect for Browsers solution, ensuring compatibility with alternative browsers like Microsoft Edge and Google Chrome without code changes or downtime.
One NZ also completed a seamless transition of its mission-critical core billing engine to a new hardware platform with Rimini Street's assistance. By addressing complex issues across application, database, and technology layers, Rimini Street helped stabilize the billing environment and pave the way for a smooth rollout. This support has enabled One NZ to focus on new technologies, such as launching a satellite service with SpaceX.
Key Partnership Metrics
| Metric |
Detail |
| Operational Savings |
Up to 90% annual support cost savings |
| Support Availability |
Guaranteed up to 15+ years |
| Response Time |
Guaranteed 10-minute response for priority cases |
| Average Response Time |
Less than 2 minutes |
| Engineer Experience |
Average 15 years of experience |
Nancy Lyskawa, EVP and chief client officer at Rimini Street, highlighted the company's commitment to One NZ's success. "Whether it's keeping Oracle systems running strong, protecting business uptime, or solving complex technical challenges, at Rimini Street, we stand behind our promise that ‘We'll Get You There,’” Lyskawa said.
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