Hexaware Technologies has appointed Srinivasan Panchapakesan as President and Chief Platform Officer, a newly created role effective immediately, to unify its platform portfolio for the agentic AI era. The appointment aims to consolidate the company's platform offerings under a single shared foundation of AI-native services, helping enterprises transition AI from isolated pilots to everyday production use by removing modernization friction.

Srinivasan will oversee the development, integration, and scaling of Hexaware's platform portfolio, which includes Amaze® for cloud modernization, RapidX® for AI-accelerated software engineering, Tensai® for agentic IT operations, and Agentverse™ for enterprise AI agents. He will also deepen the company's collaboration with AI ecosystem partners and manage the roadmap, governance, and enterprise-scale adoption of the unified platform portfolio. The platforms will operate as a connected system on AWS, Azure, and Google Cloud, rather than in silos.

"Platforms are central to how we will serve enterprise clients over the next decade, and this role reflects that priority," said R. Srikrishna, CEO and Executive Director, Hexaware. He emphasized that Srinivasan possesses the technical depth and client understanding necessary to lead this initiative.

Srinivasan brings over 35 years of industry experience, including more than 27 years at Hexaware. He most recently served as Senior Corporate Vice President & Global Delivery Head for Digital & Software. He is recognized as a principal architect behind Amaze® and RapidX®, which are key to Hexaware's platform-led services strategy. His experience spans complex engagements across banking, insurance, life sciences, and manufacturing.

"Every enterprise is asking the same question right now. How do we move from AI pilots to AI that is grounded in our own code, our own data, and our own decisions?" said Srinivasan Panchapakesan. He stated that bringing platforms onto one foundation closes the value gap, ensuring that every engagement draws on the same knowledge and AI-native services for auditable, agentic AI in production.

Key Platform Portfolio

Hexaware Technologies has entered a strategic partnership with SmartRent to transform the latter's customer operations and revenue processes using AI-native solutions. The collaboration aims to build a modern operating model that connects customer experience, revenue operations, and AI-driven business transformation into a single foundation for growth.

Partnership Workstreams

The partnership focuses on three connected workstreams designed to enhance SmartRent's program. Hexaware will elevate customer support operations using advanced Voice AI agents and intelligent orchestration across voice, email, and chat channels. Additionally, the partnership involves deploying an adaptive suite of bill-to-cash solutions to organise data, insights, and actions for better revenue outcomes.

Hexaware will also implement Salesforce Revenue Cloud Advanced to transform SmartRent's lead-to-order process. This implementation is expected to deliver faster quote cycles, stronger pricing governance, and a unified view of the revenue pipeline, with a focus on reducing Total Cost of Ownership and driving measurable business impact.

The following table outlines the key workstreams, solutions, and expected outcomes of the partnership:

Leadership Perspectives

Eravi Gopan, President & Global Head – Technology, Products, and Platforms at Hexaware, stated that the partnership aims to build an operating model where AI, technology, processes, and the workforce are in harmony. Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services at Hexaware, added that the company is pairing domain experts with Voice AI and AI-ready data to create an adaptive operations platform.

Frank Martell, President & CEO of SmartRent, commented that the partnership provides the operational depth and technology foundation needed to deliver fast, intelligent, and dependable service at scale. The initiative seeks to sustain competitive advantage by improving operations with every interaction and accelerating revenues.