Firstsource Solutions Limited has submitted its Business Responsibility and Sustainability Report (BRSR) for the financial year 2025-26 to the National Stock Exchange of India and BSE Limited. The filing includes an Independent Practitioners’ Limited Assurance Report on the BRSR Core Indicators, provided by Deloitte Haskins & Sells LLP. This report marks the first instance where the BRSR disclosures have been prepared on a consolidated basis, encompassing Firstsource Solutions Limited and all entities included in its consolidated financial statements. Consequently, certain disclosures may not be directly comparable with the previous year's standalone report.

The company reported that exports constituted 99.74% of its total turnover for the year ended March 31, 2026. The BRSR covers operations across geographies including India, the United States, the United Kingdom, the Philippines, Mexico, Australia, South Africa, Romania, Trinidad & Tobago, and the United Arab Emirates. The report highlights that the company has implemented a comprehensive Occupational Health and Safety (OHS) management system aligned with ISO 45001:2018 across its operations.

Environmental Performance

Firstsource disclosed its environmental metrics for the reporting period, noting that the revenue from operations was adjusted for Purchasing Power Parity (PPP) based on the latest conversion factor published by the IMF for India, which stood at 20.34 for the year ended March 31, 2026. The company reported total energy consumption and intensity figures, alongside greenhouse gas emissions data. The Scope 2 emissions reported were net of International Renewable Energy Certificates (I-RECs) purchased during the year. The company has also initiated a transition towards electric mobility across its employee transportation network, targeting 50% EV adoption by 2027.

Social and Governance Metrics

The report provides detailed statistics on the company's workforce. As of the end of the financial year, the total headcount stood at 36,205, comprising 8,309 employees and 27,896 workers. The data includes gender diversity figures, with women constituting 40.44% of the total employee workforce and 50.96% of the total worker workforce. The company also reported on the representation of women on its Board of Directors and Key Management Personnel, which stood at 18.18% and 33.33% respectively.

Firstsource stated that it maintains a zero-tolerance approach towards violations related to human rights, business ethics, anti-bribery, and corruption. During the reporting period, the company reported one instance of a compounding order passed by the Reserve Bank of India (RBI) under the Foreign Exchange Management Act, 1999, regarding delayed filings of Form ESOP. The company paid a compounding amount of ₹265,912 in this regard. No other fines, penalties, or settlements were reported for the financial year.

Key Financial and Operational Data

The BRSR also outlines the company's material responsible business conduct issues, identifying cybersecurity and data privacy as significant risks alongside opportunities in digital solutions development. The company has implemented various certifications and compliance measures, including ISO 27001, HIPAA, HITRUST, and SOC2, to mitigate these risks. The report confirms that the company is fully compliant with applicable Indian environmental laws and regulations, with no instances of non-compliance reported during the period.

Firstsource Solutions Limited , part of the RP-Sanjiv Goenka Group, has announced its 25th Annual General Meeting (AGM) scheduled for Thursday, August 6, 2026, at 10:00 a.m. Indian Standard Time (IST). The meeting will be conducted through Video Conferencing/Other Audio Visual Means (VC/OAVM) in compliance with applicable provisions of the Companies Act, 2013 and SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. The Annual Report for the financial year ended March 31, 2026, including the AGM notice, is being dispatched electronically to members whose email addresses are registered with their respective Depository Participants.

AGM Key Details

The following table summarises the key procedural details of the 25th AGM:

AGM Agenda

The ordinary and special business to be transacted at the 25th AGM includes:

• Ordinary Business: Adoption of audited standalone and consolidated financial statements for the financial year ended March 31, 2026; confirmation of interim dividend of ₹5.50 per share (55% on equity shares of ₹10 each) already paid for FY 2025-26; and re-appointment of Mr. Pradip Kumar Khaitan (DIN 00004821) as a Non-Executive, Non-Independent Director, who retires by rotation.
• Special Business: Continuation of Mr. Pradip Kumar Khaitan as a Non-Executive, Non-Independent Director beyond the age of 75 years, subject to approval by special resolution under Regulation 17(1A) of SEBI LODR.

FY 2025-26 Financial Performance

FY26 marked a significant milestone for the company, which crossed the US$ 1 billion annual revenue mark for the first time. The following table presents key consolidated financial metrics for FY 2025-26 compared to FY 2024-25:

Operating EBITDA margin improved to 16.3% of income in FY 2025-26 from 15.1% in FY 2024-25. Operating EBIT margin stood at 11.7% compared to 11.0% in the prior year. Profit after tax as a percentage of income was 7.1% in FY 2025-26 versus 7.4% in FY 2024-25.

Segment-Wise Revenue Performance

The company serves clients across four reportable verticals. The segment-wise revenue contribution for FY 2025-26 is presented below:

The CMT vertical was the company's fastest-growing segment, while Diverse Industries recorded the highest constant-currency growth rate of 45% YoY. The Healthcare vertical added 12 new logos during the year, including the company's largest-ever healthcare contract.

Strategic Developments and Acquisitions

During FY 2025-26, the company executed several strategic initiatives:

• Kairos Operating System: Launched Kairos, the company's operating system for AI-native operations, embedding domain intelligence across Transform, Implement, and Operate functions.
• Acquisition of Pastdue Credit Solutions Limited: Firstsource Solutions UK Limited acquired 100% ownership in Pastdue Credit Solutions Limited (UK) for an aggregate consideration of GBP 22 million, completed on December 11, 2025. Of the purchase consideration, ₹912.40 million was allocated to the fair value of identified net assets and ₹1,802.07 million to goodwill.
• Acquisition of TeleMedik: Firstsource Health Plans and Healthcare Services, LLC acquired 100% ownership in Jaye Inc. d/b/a TeleMedik (Puerto Rico-based healthcare and telehealth solutions provider) for a purchase consideration not to exceed US$ 3 million, completed on January 13, 2026. Of the purchase consideration, ₹57.66 million was allocated to net assets and ₹146.02 million to goodwill.
• Global Footprint: Extended operations to 12 countries across 57 centers, with 36,205 employees representing 94 nationalities as of March 31, 2026, up from 34,651 as of March 31, 2025.
• Large Deal Momentum: Closed 17 large deals and added 47 new logos, including 24 strategic logos, during the year. The closing deal pipeline crossed the US$ 1 billion mark.

Dividend and Capital Structure

The Board declared an interim dividend at the rate of 55% (₹5.50 per share of ₹10 each) on February 3, 2026, paid on March 2, 2026. The interim dividend for FY 2025-26 aggregated to ₹3,833.45 million. There was no change in equity share capital during the year; the paid-up share capital as of March 31, 2026 stands at ₹6,969.91 million. The company's credit ratings during the year included CARE A+; Stable/CARE A1+ and CRISIL A+/Positive for long-term facilities.

Board and Governance

As of March 31, 2026, the Board comprised 11 Directors, including six Independent Directors and two Women Directors. Notable changes during the year included the sad demise of Mr. Sunil Mitra (DIN 00113473) on January 12, 2026, and the appointment of Mr. Paras Kumar Chowdhary (DIN 00076807) as an Additional Director (Non-Executive, Independent) with effect from March 5, 2026, for a term of three consecutive years. The statutory auditors, M/s. Deloitte Haskins & Sells LLP, issued an unmodified opinion on both the standalone and consolidated financial statements for FY 2025-26.