Space Exploration Technologies Corp. (NASDAQ: SPCX) reported that its Grok Voice AI system now handles over 15,000 inbound customer support and sales calls daily for Starlink. The system also fulfills more than 3,000 orders each week across voice and chat channels.

Elon Musk confirmed the deployment on X, stating that Grok Voice is being used "at scale for support & sales." SpaceXAI disclosed the figures in a post amplified by Musk on Monday.

Operational Scale and Capabilities

The AI agent diagnoses hardware issues, ships replacements, and grants service credits without human intervention. This deployment builds on an April rollout of Grok Voice Think Fast 1.0, which previously converted 20% of sales inquiries and resolved 70% of support inquiries autonomously.

In July, SpaceXAI upgraded the system to Grok Voice Think Fast 2.0, citing improvements in intelligence, transcription, and tool-use reliability. A/B testing on Starlink’s customer-service line showed a significant increase in both sales conversion rates and support containment rates. The upgraded model became the default version on August 5.

Financial Context and Growth

The expansion coincides with rapid growth in Starlink’s subscriber base. Reuters reported that Starlink doubled its subscribers to 12 million by the end of June. Musk later stated the service had crossed 13 million consumer subscribers. Connectivity revenue jumped 66% in SpaceX’s first quarterly results as a public company.

SpaceX’s AI unit, encompassing Grok and X, generated $2.56 billion in second-quarter revenue. However, heavy infrastructure spending weighed on results. The company describes AI as its largest long-term opportunity, estimating a $26.5 trillion addressable market.

What the Numbers Show

The operational data reveals a high volume of transactional activity managed autonomously. With 3,000+ orders fulfilled weekly against a backdrop of 15,000+ daily interactions, the system handles a substantial portion of routine commerce and support tasks. This automation supports revenue growth, evidenced by the 66% jump in connectivity revenue, while potentially containing costs associated with human customer service teams.

SPCX shares were up 0.02% to $135.04 during overnight trading on Monday.

SpaceX and Tesla CEO Elon Musk revealed that the company launched his personal Tesla Roadster into orbit in 2018 primarily to mitigate risk. He stated on X on Monday that the probability of failure for the mission was very high, so they did not want to risk anything valuable.

The vehicle, which featured a mannequin in a space suit and a copy of Douglas Adams’ novel “The Hitchhiker’s Guide to the Galaxy,” was strapped to a Falcon 9 rocket. Musk noted that few people knew this rationale behind the high-profile demonstration.

Upcoming Roadster Unveil

Tesla is reportedly planning an event in Texas this month to unveil the next-generation Roadster. The new model will feature a cold gas thruster system developed with SpaceX, capable of lifting the vehicle into the air briefly. Musk has previously promised debuts for the vehicle on multiple occasions.

SpaceX Expansion Plans

SpaceX is targeting significant scale increases in its operations. Musk stated the company aims for 10,000 Starship launches annually by the end of the decade. This projection follows a space policy boost from the Donald Trump administration.

Additionally, SpaceX may attempt the first-ever mid-air catch of an upper-stage rocket with Starship flight 14 in the coming months. The company also highlighted a partnership with NVIDIA Corp to launch the Vera Rubin chip, optimized for space, by the fourth quarter of 2027. The rack design will be denser and lighter.

Market Reaction

SPCX shares rose 0.77% to $136.44 during overnight trading on Monday.