TCS Refutes Telegraph Report on M&S Contract, Clarifies Service Continuity
Tata Consultancy Services (TCS) has issued a clarification regarding an article published by The Telegraph in the UK about its relationship with Marks & Spencer (M&S). TCS stated that the article contained inaccuracies about the contract size and service continuity. The company explained that M&S's decision to change service desk providers resulted from a competitive RFP process initiated in January 2025, before a cyber incident in April 2025. TCS emphasized that it continues to work with M&S as a strategic partner in numerous areas, and the service desk contract represents only a small portion of their engagement. Regarding the cyber incident, TCS confirmed that its network scans showed the vulnerabilities did not originate from its systems and clarified that it does not provide cybersecurity services to M&S.

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Tata Consultancy Services (TCS), India's leading IT services provider, has issued a clarification in response to a recent article published by The Telegraph in the UK. The article, titled 'M&S ousts Indian outsourcer accused of £300m cyberattack failures,' contained several inaccuracies regarding TCS's relationship with Marks & Spencer (M&S), according to the company.
Key Points of TCS's Clarification
Contract Size and Service Continuity: TCS stated that The Telegraph's report contained factual inaccuracies regarding the size of the contract and the continuity of TCS's work for M&S.
Service Desk Contract: The company explained that M&S's decision to proceed with other partners for the service desk contract was the result of a competitive Request for Proposal (RFP) process initiated in January 2025, well before a cyber incident in April 2025.
Ongoing Partnership: TCS emphasized that the service desk contract represents only a small portion of its overall engagement with M&S. The company continues to work with M&S as a strategic partner in numerous other areas.
Cyber Incident: Regarding the reported cyber incident, TCS confirmed that it had conducted network scans and concluded that the vulnerabilities did not originate from its systems. The company also clarified that it does not provide cybersecurity services to M&S.
Timeline of Events
| Date | Event |
|---|---|
| January 2025 | M&S initiates competitive RFP process for service desk contract |
| April 2025 | Reported cyber incident occurs |
| October 26, 2025 | The Telegraph publishes article; TCS issues clarification |
TCS's swift response to The Telegraph's article underscores the company's commitment to maintaining transparency and addressing potential misinformation. By providing a detailed clarification, TCS aims to reassure its stakeholders and maintain its reputation as a reliable IT services partner.
The clarification also highlights the importance of accurate reporting in the technology and business sectors, where misinformation can have significant impacts on company reputations and market perceptions. As global IT services continue to play a crucial role in business operations, clear communication between service providers, clients, and the media becomes increasingly vital.
Historical Stock Returns for Tata Consultancy Services
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| +0.75% | -0.17% | +5.87% | -11.46% | -22.94% | +17.41% |















































