Tata Communications , a global leader in communication technology, has launched an innovative Voice AI platform designed to revolutionize customer experiences in the Banking, Financial Services, and Insurance (BFSI) sector. This groundbreaking solution promises to transform customer interactions with its advanced capabilities and wide-ranging language support.

Key Features of the Voice AI Platform

The new platform boasts several impressive features that set it apart in the market:

Transforming Customer Journeys

The Voice AI platform is designed to streamline the entire customer journey, from initiation to resolution. It offers a unified speech-to-speech architecture, enabling seamless omnichannel interactions across voice, chat, and apps. This integrated approach allows for context retention across sessions, adaptive dialogue flows, and real-time language translation.

Industry Impact

A.S. Lakshminarayanan, MD and CEO of Tata Communications, emphasized the platform's significance: "What differentiates Tata Communications Voice AI platform is that it's not just a tool. It is a scalable, enterprise-ready platform designed to deliver real outcomes."

The launch of this Voice AI platform represents a significant step forward in customer engagement technology for the BFSI sector. By leveraging advanced AI capabilities and Tata Communications' extensive global voice network, financial institutions can now offer more personalized, efficient, and empathetic customer interactions.

As the financial services landscape continues to evolve, solutions like Tata Communications' Voice AI platform are poised to play a crucial role in shaping the future of customer experience in the BFSI sector and beyond.

Tata Communications , a global communications technology leader, has announced the successful deployment of its digital infrastructure solutions to power Bharat Sanchar Nigam Limited's (BSNL) newly launched eSIM services across India. This strategic move aims to revolutionize mobile connectivity for millions of BSNL subscribers nationwide.

eSIM Technology: A Game-Changer for Indian Mobile Users

The introduction of eSIM services marks a significant leap forward in enhancing customer experience and future-proofing mobile connectivity in India. Powered by Tata Communications MOVE™, a GSMA-accredited eSIM Subscription Management platform, BSNL's eSIM offering promises increased convenience, flexibility, and security in cellular services.

Key Features of BSNL's eSIM Services

• Remote Provisioning: Users can activate 2G/3G/4G connectivity services through a secure QR code, eliminating the need for physical SIM cards.
• Dual-SIM Functionality: Devices supporting dual-SIM can use an eSIM alongside a physical SIM, facilitating easier and secure connections with local operators during international travel.
• Enhanced Security: The eSIM technology offers improved security features compared to traditional physical SIM cards.

Strategic Partnership for Digital Innovation

A.S. Lakshminarayanan, MD and CEO of Tata Communications, expressed pride in the partnership, stating, "We are honoured to partner with BSNL to bring secure, scalable, and future-ready eSIM services to millions of citizens and enabling India's shift towards next-generation connectivity. This collaboration reflects Tata Communications' commitment to driving digital innovation and supporting sovereign infrastructure."

A Robert Ravi, Chairman and Managing Director of BSNL, emphasized the strategic importance of this launch, saying, "The launch of Pan-India eSIM service represents a strategic advancement in our national telecom capabilities. With Tata Communications' strong connectivity experience and forward-looking innovation, we are enhancing the flexibility, security, and efficiency of mobile services for citizens across India."

Alignment with Digital India Vision

This partnership aligns with the Government's vision of Digital India, fostering digital independence and ensuring robust infrastructure for the future. While the current focus is on consumer services, the Tata Communications MOVE™ platform is designed to scale for enterprise IoT applications, supporting the digital transformation of Indian enterprises.

As India moves towards a more connected future, the collaboration between Tata Communications and BSNL in launching eSIM services nationwide represents a significant step in enhancing the country's digital ecosystem and providing cutting-edge connectivity solutions to millions of users.