Indian Railway Catering and Tourism Corporation (IRCTC) is set to implement a significant change in its online ticket booking system, aimed at curbing ticket touting and enhancing fair access for genuine passengers.

New Booking Policy

Starting October 1, IRCTC will reserve the first 15 minutes of online ticket booking exclusively for Aadhaar-authenticated users. This new rule will apply to both general reservations, which open 60 days in advance, and Tatkal bookings.

Expanded Scope

Previously, this restriction was only applicable to Tatkal tickets. However, the extension to general reservations marks a significant expansion of the policy, affecting a broader range of train travelers.

Combating Ticket Touting

The primary objective of this measure is to prevent misuse by touts and unauthorized agents who often employ illegal software to bulk-book tickets and resell them at inflated prices. By prioritizing Aadhaar-authenticated users, IRCTC aims to ensure that genuine passengers have a fair chance at securing tickets, especially for high-demand routes and classes.

Booking Process

Initial 15-Minute Window

• Exclusive access for Aadhaar-authenticated users
• Applies to both general and Tatkal bookings

After 15 Minutes

• All registered users can book tickets as usual

Impact on Railway Agents

Authorized railway agents will continue to face restrictions, as they will not be allowed to book tickets during the first 10 minutes of reservations opening. This policy remains unchanged from previous regulations.

Offline Bookings Unaffected

It's important to note that physical booking counters at railway stations will not be affected by this change. Passengers can continue to book tickets at these counters as before.

Preparation for Users

To take advantage of the priority booking window, users must link their Aadhaar to their IRCTC account before October 1. This step is crucial for those who wish to access the exclusive 15-minute booking period.

Implications for Travelers

This new policy represents a significant shift in IRCTC's approach to ticket bookings. While it may require some adjustment from regular users, it has the potential to create a more equitable booking system, particularly benefiting those who have faced challenges in securing tickets due to the actions of touts and unauthorized agents.

As the implementation date approaches, travelers are advised to update their IRCTC accounts and link their Aadhaar to ensure they can benefit from this new system if they choose to do so.

IRCTC has announced a significant change in its leadership team. Manoj Kumar Sharma has assumed the role of Director (Catering Services) at IRCTC, effective September 22, 2025. This appointment marks a new chapter in the company's catering division, bringing fresh expertise to the table.

A Seasoned Railway Professional

Manoj Kumar Sharma, an Indian Railway Traffic Service (IRTS) officer from the 1995 batch, brings a wealth of experience to his new position. With 28 years in the railway sector, Sharma has developed a diverse skill set that spans various crucial areas:

• Marketing and Business Development
• Operations and Transportation
• Project Development
• IT and Safety
• Vigilance and Planning

His extensive career has seen him work across four different zones of Indian Railways, including Northern Railway, Northeast Frontier Railway, North Eastern Railway, and South East Central Railway. This broad exposure equips him with a comprehensive understanding of the railway ecosystem in India.

Transition to IRCTC

Prior to this appointment, Sharma had been associated with IRCTC since March 12, 2024, serving as the Group General Manager for the North Zone. This previous role within IRCTC has likely provided him with valuable insights into the organization's operations and challenges, particularly in the catering services domain.

Appointment Details

The appointment of Manoj Kumar Sharma as Director (Catering Services) comes through an official letter from the Railway Board dated September 19, 2025. Key points regarding his appointment include:

• Sharma has been assigned the Director Identification Number (DIN) 11214123.
• He has assumed the charge on a regular basis, indicating a long-term commitment to the role.
• The company has confirmed that Sharma is not related to any existing directors or key management personnel of IRCTC.
• As of his appointment, Sharma does not hold any shares in the company.

Compliance and Transparency

In line with regulatory requirements, IRCTC has affirmed that Manoj Kumar Sharma has not been debarred from holding the office of director by any SEBI order or other authority. This compliance with SEBI Circular No. LIST/COMPI 14 12018-19 dated June 20, 2018, underscores IRCTC's commitment to maintaining high standards of corporate governance.

Looking Ahead

As IRCTC continues to play a crucial role in India's railway catering and tourism services, the appointment of Manoj Kumar Sharma as Director (Catering Services) is expected to bring new perspectives and strategies to enhance the company's catering operations. His extensive experience in various aspects of railway operations positions him well to contribute to IRCTC's growth and service quality improvements in the catering sector.