Hinduja Global Solutions (HGS), a leading provider of digital experience and business process management services, has announced the opening of a new intelligent experience hub in Manila, Philippines. This strategic move underscores the company's commitment to expanding its global presence and enhancing its technological capabilities.

Key Highlights of the Expansion

• Location: The new facility is situated in Manila's prime business district.
• Consolidation: The hub consolidates HGS teams from across the city into a single, purpose-built environment.
• Job Creation: HGS plans to create over 1,000 new jobs in the next 24 months, focusing on business services and digital transformation.
• Capacity: The center has an initial capacity of 1,500 seats, with the potential to accommodate up to 3,000 employees in two shifts.
• Facilities: The hub features collaborative spaces designed to support technology-driven business needs and deliver technology-enabled solutions to clients.

Strategic Importance

The new intelligent experience hub marks a significant milestone in HGS's growth strategy in the Philippines. Giridhar GV, CEO – APAC and Global CHRO of HGS, emphasized the strategic importance of this expansion, stating, "The Philippines has been an integral part of HGS' growth story for over two decades, and this new intelligent experience hub marks yet another important milestone in our commitment to this region."

HGS's Presence in the Philippines

With this new addition, HGS now operates:

• Two facilities in Manila
• Four facilities across the Philippines

This expansion aligns with HGS's earlier commitment to the Philippines government, as evidenced by a Letter of Intent (LOI) signed to significantly scale its local operations.

HGS Operations in the Philippines

Company Overview

Hinduja Global Solutions, part of the multi-billion-dollar Hinduja Group, is a global leader in optimizing customer experience lifecycle, digital transformation, and business process management. As of March 31, 2025, HGS reported:

• Total income: Rs. 4,958.80 crore (US$ 586.10 million)
• Global presence: 18,472 employees across 9 countries
• Delivery centers: 33 globally

This expansion in Manila reinforces HGS's strategy of taking a "globally local" approach, enhancing its capability to deliver high-quality services to clients worldwide while tapping into the dynamic talent ecosystem of the Philippines.

Hinduja Global Solutions (HGS), a global leader in business process management, has reported its financial results for the quarter, showcasing a strong focus on margin expansion and digital services.

Financial Highlights

HGS reported:

• Operating revenue: Rs 1,056.20 crore (US$ 123.90 million)
• Total income: Rs 1,187.30 crore (US$ 139.20 million)
• Total Profit After Tax (PAT): Rs 11.20 crore (US$ 1.30 million)
• EBITDA: Rs 159.70 crore (US$ 18.70 million)

Margin Expansion

A key highlight was the significant improvement in EBITDA margins, which stood at 13.5%. This represents a 169 basis points expansion year-over-year, reflecting the company's strategic shift towards higher-margin digital services and the deployment of its internally developed Agentic AI platform, HGS Agent X.

Revenue Mix and Digital Focus

HGS is actively changing its revenue mix to emphasize AI and Applied AI-enabled operations. The company's sales pipeline shows strong traction for digital services, with the current order pipeline in the Americas region being upwards of 55% in this segment.

AI Platform Deployment

The company's AI platform, HGS Agent X, has been deployed across 20 clients, covering approximately 5,000 active users. This deployment has delivered impressive results:

• 40% training optimization
• 25% productivity gains
• 30% reduced costs
• 89% reduction in employee attrition
• 8% improvement in CSAT/NPS
• 87% cross-selling gains in lifetime value

Digital Media Business Update

HGS's digital media business, NXTDIGITAL, maintained stable Average Revenue Per User (ARPU) figures. The organic business segment and CelerityX together contributed 37% of revenues in Q1, up from 30% in the previous fiscal year.

Market Challenges and Strategy

Despite the positive margin growth, HGS acknowledges continued macro-economic volatility and extended client sales cycles. Seasonality in key verticals has moderated revenue growth. In response, the company is emphasizing margin expansion over topline growth, driven by the changing revenue mix toward digital services and the deployment of its AI platform.

Future Focus

HGS has outlined six pillars of focus for the future:

1. Changing revenue mix to be more AI and Applied AI-enabled
2. Sharpening sector focus on BFSI, Retail & CPG, Healthcare, and the UK public sector
3. Building a diversified, non-linear growth engine through consultative sales
4. Pursuing acquisitions and partnerships to expand capabilities
5. Aggressively reskilling employees to create AI, domain, and vertical expertise
6. Investing in the development of vertical PaaS solutions

Revenue Composition

HGS's revenue composition for the quarter was as follows:

This revenue breakdown highlights the company's diverse portfolio and its strong presence in the technology and telecom sectors.