HCL Technologies has been recognized as a Leader in the IDC MarketScape for Worldwide Experience Build Services 2025 Vendor Assessment, reinforcing its position as a trusted partner in delivering comprehensive digital transformation solutions. The recognition highlights the company's expertise in creating superior customer experiences through integrated technology and strategic services.

Recognition Highlights and Key Strengths

IDC's assessment recognized HCLTech for several distinctive capabilities that set it apart in the experience build services market. The evaluation highlighted the company's comprehensive approach to customer experience transformation.

According to the IDC report, HCLTech combines capabilities in experience cloud suite implementation with a focused approach on digital marketing services. The company demonstrates strong personalization and data analytics capabilities, supported by leading-edge implementation services and robust organizational change capabilities.

Experience Build Services Framework

IDC defines Experience Build Services as specialized offerings that help enterprises design, develop, and implement customer-facing products delivering superior experiences. These services integrate multiple strategic components to create seamless customer journeys.

The framework encompasses:

• Customer Experience (CX) strategy development
• Design thinking methodologies
• Advanced personalization capabilities
• Analytics and data-driven insights
• AI and automation integration
• Seamless digital and physical touchpoint experiences

AI-Driven Innovation and Market Position

Pawan Vadapalli, Corporate Vice President and Global Head of Digital Business Services at HCLTech, emphasized the company's commitment to building impactful total experiences. The HCLTech AI Foundry plays a crucial role in delivering adaptive, human-centric experiences that evolve in real-time, strengthening brand presence and fostering deeper customer connections.

Douglas Hayward, Senior Research Director for Customer Experience Services and Strategies at IDC, noted that HCLTech has established itself as a trusted partner by combining strong experience cloud implementation capabilities with digital marketing services. The company's agile delivery model and client-centric approach position it well for organizations seeking strategic partnerships for large-scale, complex transformations.

Company Scale and Global Presence

HCLTech operates as a global technology company with more than 226,600 employees across 60 countries. The company delivers industry-leading capabilities centered around AI, digital, engineering, cloud, and software solutions. With consolidated revenues of $14.20 billion for the 12 months ending September 2025, HCLTech serves clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, Mobility, and Public Services.

HCL Technologies Foundation hosted the MyE-Haat Conclave 2025 at Noida Haat on December 12, 2025, celebrating India's rich handicraft heritage while facilitating dialogues to strengthen the sector through technology, innovation, and enhanced market access. The conclave brought together artisans, industry stakeholders, and representatives from government, civil society, and academia for an afternoon of discussions, product showcases, and cultural performances.

MyE-Haat Initiative Impact and Reach

The HCL Foundation's MyE-Haat initiative has demonstrated significant impact in empowering India's artisan community. The program operates across multiple states and clusters, creating direct market access for traditional craftspeople.

The initiative enables artisans to become entrepreneurs by eliminating middlemen and providing direct access to customers through the MyE-Haat portal, supporting the government of India's vocal for local vision.

Conclave Highlights and Key Speakers

The MyE-Haat Conclave 2025, now in its third edition, featured prominent speakers addressing critical aspects of artisan empowerment. TRIFED Managing Director Shri M. Raja Murugan delivered the keynote address on "Culture, Commerce & Community: Vision for Artisan Empowerment & Social Impact." Dr. Sunil Shukla, Director General of the Entrepreneurship Development Institute of India, spoke on "Entrepreneurship as a Catalyst for Craft Revival - Building Sustainable Livelihoods through Innovation & Market Linkages."

The conclave's theme "Woven Stories: The Looms of Legacy" guided two panel discussions:

• Panel 1: Interwoven Dialogues on Culture, Craft & Commerce: Turning Heritage into Economic Power
• Panel 2: Unlocking Entrepreneurship & Market Access for Artisans through Technology

Strategic Partnerships and Collaborations

HCL Foundation has established meaningful partnerships to expand the initiative's reach and impact. The foundation collaborates with the Tamil Nadu Department of Prisons and Correctional Services to provide employment opportunities to prison inmates, enabling them to produce and sell various products through the platform.

"Through the MyE-Haat initiative, HCL Foundation is aiming to strengthen the value chain of the Indian handicraft sector. MyE-Haat empowers artisans to thrive in today's competitive global markets by guiding them from product inception to market connectivity, enhancing their craftsmanship, product showcase and digital literacy," said Dr. Nidhi Pundhir, SVP, Global CSR, HCL Tech and Director, HCL Foundation.

India's Handicraft Sector Overview

India's handicraft sector represents a significant economic force with substantial social impact. The sector provides livelihood to over 7 million people, with women comprising over 56% of the artisan workforce.

The foundation's comprehensive approach addresses multiple aspects of artisan development, including craftsmanship enhancement, digital literacy, product showcase capabilities, and market connectivity, creating a sustainable ecosystem for India's traditional craft heritage to thrive in modern markets.