HCL Technologies , a global technology powerhouse, has solidified its position as a leader in the ServiceNow ecosystem, according to the latest ISG Provider Lens™ ServiceNow Ecosystem Partners report. The company has been recognized as a Leader across all nine quadrants in which it participated, showcasing its comprehensive expertise in ServiceNow consulting, implementation, innovation, and managed services.

Outstanding Customer Experience

In a remarkable achievement, HCLTech has been awarded the CX Star Performer designation, scoring an impressive 95 out of 100. This score represents the highest customer experience and satisfaction rating among all participating providers across the US, EMEA, and APAC regions. The recognition underscores HCLTech's commitment to delivering exceptional client outcomes and building trusted relationships within the ServiceNow ecosystem.

Global Reach and Expertise

HCLTech's leadership position spans across North America, Europe, Asia Pacific, and Japan, demonstrating its global scale and deep expertise in ServiceNow services. The company has significantly advanced its ServiceNow consulting and implementation capabilities by integrating Generative AI (GenAI) to enhance efficiencies and knowledge leverage in enterprise service management.

Innovation and Industry-Specific Solutions

According to the ISG report, HCLTech's strategic focus on integrating GenAI has paved the way for the co-development of industry-specific innovative solutions on the ServiceNow platform. This approach allows HCLTech to deliver tailored solutions across various industries, driving measurable value for its clients.

Executive Insights

Ravi Yeddanapudi, Executive Vice President of Digital Foundation Services at HCLTech, commented on the recognition: "This recognition underscores our strength in combining our deep consulting and implementation expertise with GenAI-powered innovation and automation at scale, thereby helping enterprises modernize with purpose, drive Total Experience and accelerate time to value by fully leveraging the ServiceNow platform."

Jan-Erik Aase, Partner and Global Head of ISG Provider Lens, praised HCLTech's performance, stating: "HCLTech's consistent focus on delivering exceptional client outcomes, domain expertise, and a strong commitment to service excellence sets them apart."

About HCLTech

HCLTech is a global technology company with a workforce of over 223,000 employees across 60 countries. The company provides industry-leading capabilities centered around digital, engineering, cloud, and AI, supported by a broad portfolio of technology services and products. HCLTech serves clients across major verticals, including Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, and Public Services.

For the 12 months ending June, HCLTech reported consolidated revenues of $14.00 billion, highlighting its significant presence in the global technology market.

This latest recognition in the ISG Provider Lens™ ServiceNow Ecosystem Partners report further cements HCLTech's position as a leading player in the ServiceNow ecosystem, demonstrating its ability to deliver innovative, customer-centric solutions on a global scale.

HCL Technologies , a global technology powerhouse, has marked a significant milestone in the IT services industry by becoming the only vendor to receive Customers' Choice ratings in six Gartner Peer Insights Voice of the Customer (VoC) reports as of July 2025. This unprecedented achievement spans across critical IT service markets, showcasing HCLTech's comprehensive expertise and client satisfaction.

Broad Spectrum of Recognition

The company's Customers' Choice ratings cover a wide range of IT services:

• Public Cloud IT Transformation Services
• Data Center Outsourcing and Hybrid Infrastructure Managed Services
• Custom Software Development Services
• Outsourced Digital Workplace Services
• Managed Network Services
• Cloud ERP Services

This diverse recognition underscores HCLTech's versatility and proficiency in meeting varied client needs across the IT landscape.

Leadership and Client Trust

Jagadeshwar Gattu, President of Digital Foundation Services at HCLTech, emphasized the significance of this achievement, stating, "HCLTech's consistent excellence across these six critical areas demonstrates its leadership and ability to meet the diverse needs of its clients." The company serves as a trusted partner to half of the G500 enterprises, highlighting its strong position in the global market.

Global Presence and Financial Performance

HCLTech's global footprint is substantial, with over 223,000 employees across 60 countries. The company reported consolidated revenues of $14.00 billion for the 12 months ending June 2025, reflecting its robust financial performance and market presence.

Focus on Innovation and AI Integration

Pawan Vadapalli, Corporate Vice President and Global Head of Digital Business Services at HCLTech, reinforced the company's commitment to innovation, saying, "We believe this acknowledgment reinforces our vision to empower enterprises globally with cutting-edge digital solutions. By integrating advanced technologies like AI, we aim to drive transformative business outcomes."

Looking Ahead

As HCLTech continues to integrate AI into its offerings, the company is poised to further enhance its capabilities in driving digital transformation for enterprises worldwide. This unique recognition across multiple Gartner VoC reports positions HCLTech as a leader in the IT services market, ready to meet the evolving needs of global businesses in an increasingly digital landscape.

Note: Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates.