Happiest Minds Technologies Limited has successfully deployed its cutting-edge Agentic AI and Intelligent Document Processing (IDP) solutions at MUA Insurance Acceptances Pty Ltd in South Africa, marking a significant milestone in the digital transformation of insurance operations.

AI-Powered Transformation

The implementation has revolutionized MUA's high-volume claims and policy email operations by automating the intake and routing of messages and attachments. Using GenAI-based classification and smart workflow orchestration, the system ensures that each email is automatically directed to the appropriate claims adjudicator or underwriter based on expertise, workload, and availability.

Impressive Results

The deployment of Happiest Minds' AI solution has yielded remarkable outcomes for MUA Insurance:

Executive Insights

Joseph Anantharaju, Co-Chairman & CEO of Happiest Minds Technologies, emphasized the company's commitment to delivering practical, high-impact AI solutions that drive cost efficiency and scalable performance for enterprise insurers.

Vajra Singh, CEO of MUA Insurance Acceptances Pty Ltd, highlighted the tangible benefits of the Agentic AI implementation, stating, "Agentic AI has meaningfully reduced our email backlog and improved adjudication speed without compromising accuracy."

San-Mare van Zyl, COO of MUA Insurance Acceptances Pty Ltd, added that the automation has allowed staff to focus on tasks requiring human expertise, enhancing overall business efficiency.

Market Impact and Future Outlook

Abhishek Pakhira, CEO of Aureus Business at Happiest Minds Technologies, noted the explosive growth in the specialty insurance market, which is forecasted to reach over $279 billion with an expected CAGR of 10.00%. This successful implementation positions Happiest Minds as a key player in helping insurers adopt AI-powered automation and build future-ready, high-performance operations.

As the insurance industry continues to evolve, the partnership between Happiest Minds Technologies and MUA Insurance Acceptances Pty Ltd serves as a prime example of how AI-driven solutions can transform traditional processes, improve operational efficiency, and ultimately enhance customer service in the insurance sector.

Happiest Minds Technologies Limited , a digital transformation company, has received a significant regulatory green light for its corporate restructuring plans. The National Company Law Tribunal (NCLT), Bengaluru Bench, has approved the merger of the company's wholly-owned subsidiary, Happiest Minds Edutech Private Limited, with its parent entity.

Key Details of the Merger Approval

• Approval Date: The NCLT granted approval for the scheme of amalgamation on September 22, 2025.
• Appointed Date: The merger is set to take effect from April 18, 2024.
• Order Receipt: Happiest Minds Technologies received the certified true copy of the order on September 26, 2025.

Regulatory Compliance and Disclosure

In compliance with Regulation 30 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, Happiest Minds Technologies promptly informed the stock exchanges about this development. The company's disclosure highlights the following points:

• The merger falls under the provisions of Sections 230 to 232 and other applicable provisions of the Companies Act, 2013.
• The scheme involves the amalgamation of Happiest Minds Edutech Private Limited (Transferor Company) with Happiest Minds Technologies Limited (Transferee Company).
• The merger also encompasses the respective shareholders and creditors of both entities.

Background of the Merger Process

The approval marks a significant milestone in a process that has been ongoing for several months. Happiest Minds Technologies had previously made disclosures related to this merger on:

• April 01, 2025
• March 29, 2025
• October 17, 2024

These earlier disclosures indicate that the company has been diligently pursuing this corporate action, keeping stakeholders informed at various stages of the process.

Implications and Next Steps

While the specific strategic rationale for the merger was not detailed in the disclosure, such consolidations typically aim to streamline operations, reduce administrative overheads, and potentially unlock synergies between the parent company and its subsidiary.

Shareholders and market observers will likely be keen to see how this merger impacts Happiest Minds Technologies' operational efficiency and financial performance in the coming quarters. The company may provide further updates on the integration process and any expected benefits as they materialize.

As the merger progresses, stakeholders should stay tuned for any additional announcements from Happiest Minds Technologies regarding the completion of legal formalities and the practical implementation of the merger.