HCL Technologies , a global leader in technology services, has announced a strategic partnership with Thought Machine, a cloud-native banking technology innovator. This collaboration aims to accelerate the modernization of banks worldwide, leveraging artificial intelligence (AI) and cloud technologies.

Transforming Legacy Banking Systems

The partnership between HCLTech and Thought Machine focuses on enabling banks to swiftly transition from outdated systems to intelligent, autonomous financial institutions. At the core of this transformation is Thought Machine's Vault platform, which offers next-generation core banking and payments technology.

Key Features of the Partnership

• Cloud-Native Architecture: Thought Machine's Vault platform will replace legacy infrastructure, allowing banks to automate key operations and enhance efficiency.
• Personalized Customer Experiences: The new system aims to deliver tailored services to bank customers.
• Comprehensive Transformation Services: HCLTech will provide full-stack transformation services through Vault-certified delivery teams and global fintech Centers of Excellence (CoEs).
• DevSecOps Foundation: A robust DevSecOps foundation will support rapid innovation and faster product launches.
• Dedicated Global CoE: HCLTech will establish a dedicated global Center of Excellence for Vault Core and Vault Payments.

Benefits for the Banking Sector

This collaboration is set to benefit both established banks and new challengers by enabling them to:

• Build agile and resilient ecosystems
• Adopt truly digital-first models
• Break free from legacy constraints
• Reduce operational friction
• Accelerate time to market for new products and services

Executive Insights

Randy McFarlane, Global Head of Partnerships at Thought Machine, stated, "Our global partnership with HCLTech marks a significant step in helping banks break free from legacy constraints and adopt truly digital-first models."

Sudip Lahiri, Executive Vice President and Head of Europe and UKI, Financial Services at HCLTech, commented, "This collaboration reflects our vision to lead the future of autonomous banking through cloud, data and AI. By joining forces with Thought Machine, we will help banks unlock exponential value, reduce operational friction and accelerate time to market."

About HCLTech

HCLTech is a global technology company with over 223,000 employees across 60 countries. The company specializes in digital, engineering, cloud, and AI capabilities, serving various industries including Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, and Public Services.

This partnership between HCLTech and Thought Machine represents a significant step forward in the digital transformation of the banking sector, promising to deliver more efficient, personalized, and future-ready financial services to customers worldwide.

HCL Technologies , a global technology powerhouse, has solidified its position as a leader in the ServiceNow ecosystem, according to the latest ISG Provider Lens™ ServiceNow Ecosystem Partners report. The company has been recognized as a Leader across all nine quadrants in which it participated, showcasing its comprehensive expertise in ServiceNow consulting, implementation, innovation, and managed services.

Outstanding Customer Experience

In a remarkable achievement, HCLTech has been awarded the CX Star Performer designation, scoring an impressive 95 out of 100. This score represents the highest customer experience and satisfaction rating among all participating providers across the US, EMEA, and APAC regions. The recognition underscores HCLTech's commitment to delivering exceptional client outcomes and building trusted relationships within the ServiceNow ecosystem.

Global Reach and Expertise

HCLTech's leadership position spans across North America, Europe, Asia Pacific, and Japan, demonstrating its global scale and deep expertise in ServiceNow services. The company has significantly advanced its ServiceNow consulting and implementation capabilities by integrating Generative AI (GenAI) to enhance efficiencies and knowledge leverage in enterprise service management.

Innovation and Industry-Specific Solutions

According to the ISG report, HCLTech's strategic focus on integrating GenAI has paved the way for the co-development of industry-specific innovative solutions on the ServiceNow platform. This approach allows HCLTech to deliver tailored solutions across various industries, driving measurable value for its clients.

Executive Insights

Ravi Yeddanapudi, Executive Vice President of Digital Foundation Services at HCLTech, commented on the recognition: "This recognition underscores our strength in combining our deep consulting and implementation expertise with GenAI-powered innovation and automation at scale, thereby helping enterprises modernize with purpose, drive Total Experience and accelerate time to value by fully leveraging the ServiceNow platform."

Jan-Erik Aase, Partner and Global Head of ISG Provider Lens, praised HCLTech's performance, stating: "HCLTech's consistent focus on delivering exceptional client outcomes, domain expertise, and a strong commitment to service excellence sets them apart."

About HCLTech

HCLTech is a global technology company with a workforce of over 223,000 employees across 60 countries. The company provides industry-leading capabilities centered around digital, engineering, cloud, and AI, supported by a broad portfolio of technology services and products. HCLTech serves clients across major verticals, including Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, and Public Services.

For the 12 months ending June, HCLTech reported consolidated revenues of $14.00 billion, highlighting its significant presence in the global technology market.

This latest recognition in the ISG Provider Lens™ ServiceNow Ecosystem Partners report further cements HCLTech's position as a leading player in the ServiceNow ecosystem, demonstrating its ability to deliver innovative, customer-centric solutions on a global scale.