Urban Company , a leading home services platform, has announced significant board changes and released its financial results for the second quarter of fiscal year 2026, revealing strategic investments in new business verticals.

Board Restructuring

The company's Board of Directors has approved the re-designation of Vamsi Krishna Duvvuri from Nominee Director to Non-Executive Non-Independent Director, effective November 1, 2025. This change comes as a result of VY Capital's nomination rights ceasing following Urban Company's equity shares listing. Duvvuri, associated with Urban Company since September 10, 2024, brings over 12 years of experience and will now be liable to retire by rotation.

Q2 FY26 Financial Highlights

Urban Company reported a mixed financial performance for Q2 FY26:

• Net Transaction Value (NTV) grew 34% year-over-year (YoY) to ₹1,030.00 crore (excluding KSA operations).
• Revenue from operations increased 44% YoY to ₹380.00 crore (excluding KSA).
• The company reported an Adjusted EBITDA loss of ₹35.00 crore, primarily due to investments in its new Insta Help vertical.
• Excluding Insta Help, the business generated an Adjusted EBITDA profit of ₹10.00 crore, or 0.9% of NTV.

Segment Performance

1. India Consumer Services (Ex Insta Help)

• NTV grew 19% YoY to ₹762.00 crore.
• Revenue from operations up 24% YoY to ₹262.00 crore.
• Adjusted EBITDA at ₹18.00 crore (2.4% of NTV), down from 3.1% in Q2 FY25.

2. Native (Product Vertical)

• NTV surged 164% YoY to ₹97.00 crore.
• Revenue from operations increased 179% YoY to ₹75.00 crore.
• Adjusted EBITDA loss narrowed to 9.0% of NTV, compared to 30.1% in Q2 FY25.

3. International Business

• NTV grew 73% YoY to ₹160.00 crore (excluding KSA).
• Revenue from operations up 66% YoY to ₹41.00 crore (excluding KSA).
• Achieved Adjusted EBITDA breakeven across UAE and Singapore operations.

4. Insta Help (New Vertical)

• Launched in February 2025, offering daily housekeeping services.
• Scaled to 468,000 orders in October 2025.
• Reported an Adjusted EBITDA loss of ₹44.00 crore in Q2 FY26.

Strategic Initiatives

Urban Company is making significant investments in its Insta Help vertical, which management views as a key growth driver. The company expects consolidated Adjusted EBITDA losses to continue in the near term as it scales this new category.

Outlook

While the core business segments show strong growth, Urban Company's profitability has been impacted by investments in new initiatives, particularly Insta Help. The company remains focused on long-term value creation, balancing growth with a path to profitability.

Urban Company's strategic decisions reflect its commitment to expanding its service offerings and market presence, despite short-term pressure on profitability. Investors will be watching closely to see how these investments translate into sustainable growth and improved financial performance in the coming quarters.

Urban Company , a leading tech-enabled home services platform, has reported its financial results for the second quarter of fiscal year 2026, showcasing strong revenue growth but a shift to loss as the company invests heavily in its new Insta Help vertical.

Revenue Growth and Expansion

Urban Company's consolidated revenue from operations grew by 37% year-over-year to ₹380.00 crore in Q2 FY26. Excluding the impact of deconsolidating its Kingdom of Saudi Arabia (KSA) operations, which transitioned to a joint venture, the year-over-year growth was even more impressive at 44%.

The company's Net Transaction Value (NTV) increased by 34% year-over-year (excluding KSA) to ₹1,030.00 crore, driven by broad-based growth across all segments including India Consumer Services, Native, and International markets.

Strategic Investments and Profitability

Despite the strong top-line growth, Urban Company reported an Adjusted EBITDA loss of ₹35.00 crore for Q2 FY26. This loss was primarily attributed to significant investments in Insta Help, the company's newly launched daily housekeeping service, which incurred an Adjusted EBITDA loss of ₹44.00 crore.

Excluding Insta Help, the core business remained profitable with an Adjusted EBITDA of ₹10.00 crore, or 0.9% of NTV.

Segment Performance

India Consumer Services (excluding Insta Help) saw healthy growth driven by new user acquisition and strong traction in core categories. The segment's Adjusted EBITDA margin declined year-over-year due to increased investments in training, audits, and customer acquisition.

Native, the company's branded product segment, continued its strong momentum with significant growth in both NTV and revenue. The segment's Adjusted EBITDA margin improved substantially year-over-year, reflecting operating leverage and scale benefits.

The International business (excluding KSA) delivered robust growth across UAE and Singapore markets, achieving Adjusted EBITDA breakeven for the combined operations.

Insta Help: A Strategic Growth Driver

Insta Help, launched in February 2025, has shown promising early traction. In just eight months, it scaled to 468,000 orders in October 2025, representing about 15% of India orders. While currently loss-making due to upfront investments, management views Insta Help as a significant long-term opportunity to strengthen Urban Company's core platform.

Outlook

Urban Company expects consolidated Adjusted EBITDA losses to continue in the near term as it invests heavily in Insta Help. However, the company remains focused on improving margins across its core business to return to overall consolidated profitability.

Abhiraj Singh Bhal, Co-Founder, Managing Director & CEO of Urban Company, stated, "We are committed to building a trusted home platform that becomes the backbone of urban living. While our investments in Insta Help impact short-term profitability, we believe these are critical to sustaining market leadership and driving long-term growth."

With a strong cash position of ₹2,136.00 crore as of September 30, 2025, Urban Company is well-positioned to fund its growth initiatives and navigate competitive challenges in the evolving home services market.