Zoomlion Heavy Industry Science & Technology Co., Ltd. has expanded its localized customer service capabilities across Europe, where its service network now covers more than 30 cities in over 20 countries. The expansion includes nearly 10 training centers and training sites, supported by a multi-tier spare parts network and digital service platforms. This system provides professional training, spare parts support, technical assistance, and four-hour on-site service across six major product lines, enhancing operational efficiency for European customers.

New Training Center in Poland

The latest addition to Zoomlion's infrastructure is its first international training center dedicated to concrete machinery, which recently began operations in Poland. Developed and coordinated by Zoomlion's Polish subsidiary, the center is designed to support the operation and maintenance needs of concrete equipment users in Europe. On its first day, the center delivered a two-day customized concrete pump truck training program for seven technical professionals from a European customer.

Service Capabilities and Response Times

Zoomlion's European service model is developed around local customers' emphasis on parts availability, timely supply, technical documentation, professional training, and complex fault diagnosis. When on-site support is required, a Zoomlion service engineer can reach the customer within four hours. Service requests can be submitted through Zoomlion's hotline, email, MyZoomlion, equipment QR codes, and official social media channels, with an initial response provided within one hour.

Infrastructure and Network Coverage

The service network supports a wide range of machinery, including earthmoving machinery, aerial work platforms, engineering cranes, concrete machinery, agricultural machinery, and industrial vehicles. Under its European service network plan, Germany serves as Zoomlion's regional hub, integrating equipment distribution, spare parts supply, major repairs, and professional training. This hub is supported by national parts centers located in Rotterdam, Paris, Birmingham, and Warsaw, as well as city-level parts warehouses.

Future Expansion Plans

Looking ahead, Zoomlion plans to expand its local engineering team, strengthen parts reserves, improve remote diagnostics, and extend the four-hour service model beyond key European city clusters. The company aims to accelerate access to both service resources and parts support. As part of its wider localization strategy, Zoomlion will continue adapting local service networks to the needs and operating conditions of different international markets while improving response efficiency and full-life-cycle customer support globally.

Zoomlion Heavy Industry Science & Technology Co., Ltd. recognized five technological achievements in hybrid power and electric drive at its 7th Science and Technology Innovation Conference on June 16. The event highlighted the company's push to accelerate the application of new-energy technologies across construction machinery, agricultural machinery, and mining equipment. This strategic focus aims to enhance greener and more intelligent equipment solutions across its business segments.

The recognized achievements include an ultra-high-horsepower hybrid tractor, electric-drive and intelligent control technologies for large equipment, and distributed electric-drive technology for mobile cranes. Additionally, the company highlighted series-hybrid, all-electric-drive technology for combine harvesters and a patent portfolio covering hybrid systems in new-energy high-horsepower tractors. These developments reflect Zoomlion's broader capabilities in new-energy technology.

Central to this initiative is Zoomlion's dedicated new-energy technology development platform. This platform supports the group through electric-drive system architecture, customized development of core components, and technical collaboration with equipment business units. The company has built a new-energy product portfolio covering battery-electric, hybrid, and hydrogen fuel cell powertrains, as well as battery-swapping and plug-in charging solutions.

Zoomlion's capabilities span complete equipment solutions, batteries, motors, controls, and fuel cell systems, supported by in-house lithium battery and hydrogen fuel cell development and testing. In agricultural machinery, Zoomlion's hybrid control technology has been widely applied in new-energy tractors and wheat harvesters, reducing fuel consumption through efficient energy management. The company has also deployed chassis-by-wire technology in its unmanned mining trucks, featuring a three-level braking architecture for safe braking under demanding site conditions.

Ou Biao, Director of the Vehicle Control Institute at Zoomlion New Energy Technology Company, stated that the recognition validates the engineers' work and encourages continued development. He emphasized that developing new-energy products requires repeated field testing in mines and farmland to meet customer needs and overcome technical challenges. Zoomlion remains committed to advancing new-energy equipment and aligning its engineering efforts with global customer requirements.