Zensar Technologies Limited filed its Business Responsibility and Sustainability Report (BRSR) for the financial year 2025-26, disclosing significant progress in its environmental and social governance parameters. The company reported a 56.5% reduction in Scope 1 and 2 emissions compared to the base year FY 2022-23, alongside a 33.8% reduction in Scope 3 emissions. The report, which includes an Independent Practitioners’ Reasonable Assurance Report issued by BSI Group India Pvt. Ltd., highlights the company's commitment to achieving net-zero greenhouse gas emissions by 2045.

The company’s operational sustainability metrics showed marked improvement, with the percentage of renewable energy in global electricity consumption reaching 60.2% in FY 2025-26. Zensar maintained a water positivity status for its owned premises in India and harvested 19,653 kilolitres of water through conservation initiatives. The firm also reported that 94% of its Class A suppliers were assessed based on sustainable procurement criteria as it works towards evaluating all suppliers by FY 2029-30.

Employee Wellbeing and Diversity

Zensar’s focus on employee engagement resulted in a Happiness Index score of 88 for FY 2025-26, an increase from 83 in the previous year. The gender diversity among permanent employees stood at 30.2%, reflecting continued progress toward a more inclusive workforce. The company provided an average of 105.4 hours of upskilling and reskilling per employee during the year. The total workforce comprised 10,779 employees, with 32 differently abled individuals included in the permanent employee count.

Governance and Compliance

The report confirmed that Zensar has established a Sustainability and Corporate Social Responsibility (SCSR) Committee to oversee its ESG agenda. While the company maintained compliance with statutory requirements, it disclosed a penalty of INR 1,81,000 imposed on the company and INR 1,50,000 on officers in default by the Registrar of Companies, Pune, for violations under the Companies Act, 2013. The company also invested INR 75.9 Mn in community development initiatives during the year.

Key Performance Indicators

Zensar Technologies has launched ZenseAI.AgentMesh, an enterprise-grade agentic AI platform designed to help organisations discover, build, deploy, and govern autonomous AI agents at scale. The platform addresses the gap between AI pilots and production-grade deployments, enabling enterprises to transition from ambition to implementation in 6–8 weeks. This launch marks a pivotal step in zensar technologies 's evolution into a platform-led AI company.

The AgentMesh platform combines a flexible, interoperable architecture with a catalogue of 80+ pre-built agents spanning industry-specific verticals and cross-enterprise functions. It is designed to eliminate the complexity of building agentic systems from scratch, addressing challenges such as fragmented architectures, lack of governance, and limited interoperability. The platform features a six-layer architecture that integrates with enterprise systems through open connectors across platforms like SAP, Salesforce, ServiceNow, Snowflake, and Databricks.

Governance and Compliance

Built for enterprise trust, the platform embeds governance by design with EU AI Act and SR 11-7 alignment. It includes human-in-the-loop controls, audit trails, and full-stack observability to ensure regulatory compliance and operational security. The architecture supports flexible cloud or on-premise deployment, ensuring zero vendor lock-in for enterprises.

Sector-Specific Capabilities

The platform offers domain-led, ready-to-deploy agents built on real enterprise workflows. These span vertical use cases such as KYC, fraud detection, claims, and compliance, alongside horizontal capabilities like intelligent document processing, explainability, and audit logging. The platform is particularly suited for highly regulated sectors like financial services, where it meets standards for data sensitivity and regulatory scrutiny.

Early Deployment Impact

Initial implementations of the platform have demonstrated measurable business outcomes across various sectors. The following table summarizes the key impacts observed in early deployments:

Manish Tandon, CEO & Managing Director, Zensar Technologies, stated that the platform bridges the gap between AI potential and production by combining deep domain expertise with a platform-led approach. He noted that the solution enables enterprises to deploy AI agents at scale in weeks rather than years, making enterprise-grade agentic AI accessible and impactful from day one.