Tata Consultancy Services announced the signing of a Memorandum of Understanding (MoU) with ABB to strengthen their strategic collaboration across IT infrastructure, artificial intelligence, and engineering domains. The announcement was made through a regulatory filing under Regulation 30 on March 19, 2026.

Strategic Partnership Framework

The MoU reflects both companies' shared intent to drive innovation, operational resilience, and sustainable growth through a long-term partnership approach. The collaboration combines ABB's leadership in electrification and automation with TCS' global technology and delivery capabilities.

Key Collaboration Areas

The partnership encompasses three primary domains. IT infrastructure and applications transformation focuses on advancing an agile, secure, resilient and cost-optimized IT foundation aligned to ABB's operating model, with emphasis on operational efficiency and continuous improvement.

The AI and factory modernization component involves joint collaboration on industrial AI, digital twins, vision-based inspection and OT-IT convergence. Additionally, the companies will explore AI infrastructure development opportunities related to electrification, automation, digital and software domains arising from TCS' planned AI infrastructure development activities in India.

Leadership Perspectives

Morten Wierod, CEO ABB, emphasized that partnering with TCS helps ABB build smarter systems, adapt faster, and scale innovations globally. He noted that India remains an important growth market and the renewed partnership will position ABB as one of the key partners for TCS' ambitious data center expansion plans.

K. Krithivasan, MD and CEO of TCS, highlighted that this partnership reflects their shared ambition to move beyond incremental transformation and shape the next era of industrial enterprises. He stated that by combining ABB's leadership in electrification and automation with TCS' technical expertise in AI, data, and engineering, they aim to co-create intelligent, resilient, and future-ready industrial solutions at scale.

Market Impact

The strategic collaboration is positioned to advance a new model of AI-led industrial innovation that delivers shared value across global operations. The partnership leverages TCS' aspiration to become the world's largest AI-led technology services company, enabling transformation across the full AI stack from infrastructure to intelligence.

Tata Consultancy Services has announced a global strategic partnership with Amadeus, a leading travel technology company, to accelerate modern airline retailing through advanced AI-powered solutions. The collaboration focuses on developing next-generation airline solutions, with TCS specifically tasked to develop the Service Center User Interface for Amadeus Nevio platform.

Strategic Partnership and Product Development

The partnership between TCS and Amadeus represents a significant advancement in airline technology development. TCS will develop the Service Center User Interface as a product for Amadeus Nevio, which is designed as the next generation foundation to modernize airline retailing and servicing landscape. The collaboration combines TCS's expertise in travel domain, AI, cloud, data analytics, and platform engineering with Amadeus's industry-leading travel technology capabilities.

Nevio Service Center Capabilities

TCS's role involves developing a modern, cloud-native Software-as-a-Service interface for airline customer service agents. The Service Center will be natively integrated within Amadeus Nevio and designed to integrate seamlessly with airlines' contact center ecosystems. The product combines offer and order lifecycle management with AI guided insights and hyper-personalized, real-time retailing experiences throughout the customer journey.

Executive Perspectives

Cyril Tetaz, EVP Airline Solutions, Amadeus, stated that TCS brings expertise in travel as part of the Tata Group, which operates several airlines. He emphasized that the strategic partnership will accelerate deployment of transformational travel technology for customers globally, helping them provide better retail experiences to air travelers.

Arun Pradeep Surendra Mohan, Business Head, Travel, Transportation & Hospitality, EMEA & APAC, TCS, highlighted that the partnership marks an important step in reshaping the future of travel technology. He noted that the collaboration moves beyond traditional integration towards true co-innovation, building scalable, intelligent solutions that enable airlines to accelerate retail transformation.

Expected Business Impact

Through AI-enabled workflows and guided servicing, the Amadeus Nevio Service Center is designed to improve first contact resolution, reduce average handling time, lower cost-to-serve, and unlock new revenue opportunities through intelligent upselling and personalization. The collaboration is expected to support faster Nevio implementations while creating opportunities for TCS to deliver customized deployments and ongoing support services.

Future Expansion Plans

The partnership is expected to expand into additional Amadeus solution areas, including airport operations, enabling deeper alignment across different travel players and accelerating development of next-generation travel technologies. This collaboration strengthens TCS's position in the global travel and aviation technology ecosystem and advances its strategy to co-create intelligent, platform-led solutions for modern airline commerce models.