Shoppers Stop Limited has filed its Business Responsibility and Sustainability Report (BRSR) for the financial year 2025-26, disclosing operational metrics including a workforce of 9,684 employees and a retail network spanning 294 locations. The report, submitted pursuant to Regulation 34(2)(f) of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, outlines the company's environmental, social, and governance (ESG) performance and its inaugural Double Materiality Assessment.

Operational and Employee Metrics

The company reported a total headcount of 9,684 employees for FY26, comprising 7,055 permanent and 2,629 other-than-permanent staff. The workforce includes 181 differently abled employees. Shoppers Stop operates 113 departmental stores, 66 beauty stores, 84 INTUNE stores, 13 airport stores, and 12 Homestop stores, alongside five warehouses and one service office.

Stakeholder Grievances

The company recorded 3,775 customer complaints during the year, all of which were resolved by the end of FY26, compared to 3,883 complaints in the previous year. No complaints were pending resolution at the close of the financial year. The report also noted 21 complaints from employees and workers, which were addressed in accordance with the Whistle Blower Policy.

Environmental Performance

Shoppers Stop disclosed total Scope 1 and Scope 2 greenhouse gas emissions of 55,915.96 metric tonnes of CO2 equivalent for FY26. The company reported energy consumption initiatives, including the extension of IoT-enabled monitoring systems to 96 stores and the commissioning of a 250 KWp solar power plant at a warehouse facility. Total waste disposed stood at 463.66 metric tonnes, while 22.92 metric tonnes were recycled.

Governance and Materiality

The Corporate Social Responsibility and Environmental, Social and Governance Committee (CSR & ESGC) oversees sustainability-related issues. The report identified 16 material issues, including data privacy and cybersecurity, customer trust, and human capital management. The company stated it has not conducted a Life Cycle Assessment of its products and does not engage in Research and Development or capital expenditure related to the products it sells.

Shoppers Stop Limited has closed its trading window for dealing in equity shares effective from July 1, 2026. The closure, mandated by the SEBI (Prohibition of Insider Trading) Regulations, 2015, and the company's Insider Trading Code, will remain in effect until 48 hours after the declaration of the unaudited financial results for the quarter ending June 30, 2026.

The restriction applies to all Designated Persons and their Immediate Relatives, who have been instructed not to enter into any transaction involving the equity shares of the company during this non-transaction period. The date of the Board Meeting, where the financial results will be considered, will be intimated separately.

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