Rackspace Technology has been awarded the UK Defence Employer Recognition Scheme (ERS) Gold Award, the highest level of recognition under the Ministry of Defence scheme, for its exceptional support to the armed forces community. The award recognises employers who have gone beyond UK Armed Forces Covenant commitments to embed supportive employee policies, promote defence values and advocate for service personnel in the civilian workforce.

The company previously received the Silver ERS Award in 2025 and has now progressed to the Gold level. Rackspace Technology's policies include paid leave for reservist training and mobilisation, active veteran recruitment and retention policies, flexible support for military families, and visible leadership endorsement of the Armed Forces Covenant.

"Rackspace Technology is proud to support those who serve or have served in the Armed Forces and their families," said Victoria Driscoll, Senior Director, Strategic Accounts, Rackspace Technology. "We are committed to ensuring our employee policies support active reservists, veterans and military families from recruitment through every stage of their careers."

Key Policies Supporting the Armed Forces

Rackspace Technology's recognition is based on its implementation of specific policies designed to support the armed forces community:

Rackspace Technology is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production.

Rackspace Technology has been recognized as a leader in two categories across the United States and the United Kingdom in the 2026 ISG Provider Lens, Private/Hybrid Cloud — Data Center Services Report. The company was named a leader in AI-ready Infrastructure Managed Services — Midmarket and Managed Cloud Hosting and Resilient Infrastructure Services. This recognition underscores Rackspace's momentum as enterprises seek partners to operationalize AI, modernize infrastructure, and ensure governance and security across private, hybrid, and sovereign cloud environments.

The market is shifting from AI experimentation to production, requiring governed operations and scalable services, according to Bryan Litchford, Head of Product, Engineering, and Data Centers at Rackspace. He stated that the recognition validates the company's strategy to help organizations convert AI ambition into measurable business outcomes while maintaining control and security in regulated sectors.

ISG highlighted Rackspace’s differentiated capabilities, including its managed private AI offerings, AI Reliability Engineering (AIRE) services, and VMware Cloud Foundation-based solutions. The report noted the company's ability to support enterprise customers transitioning from AI experimentation to measurable outcomes, particularly in regulated industries. Shashank Rajmane, Lead Analyst at ISG, emphasized that Rackspace combines automation-led hybrid cloud operations with production-focused AI infrastructure services.

The evaluation identified several strengths across the categories. These include AI-ready infrastructure managed services optimized for enterprise workloads and AI Reliability Engineering services spanning DataOps, MLOps, LLMOps, and operational governance. Rackspace also offers flexible deployment options across customer, co-location, and Rackspace-managed environments, supported by VMware Cloud Foundation-based architectures for seamless hybrid operations.

Further strengths noted by ISG include resilient infrastructure backed by strong availability, security, and recovery capabilities. The company provides specialized support for regulated industries requiring compliance, governance, and data residency controls. The full report is available for download, detailing the comprehensive evaluation of Rackspace Technology's service offerings.