PB Fintech FY26 BRSR: Workforce hits 28,330, emissions rise 21%
- Consolidated workforce rises to 28,330 due to Labour Code reclassification
- Scope 1 & 2 GHG emissions increase 21% YoY to 13,128 tonnes CO2e
- Company pays ₹5 crore IRDAI penalty for 2020 inspection violations
- Customer complaints jump 31% to 16,396; 32 POSH complaints resolved
- Permanent employee turnover drops to 47% from 89.57% in FY25

*this image is generated using AI for illustrative purposes only.
PB Fintech submitted its Business Responsibility and Sustainability Report (BRSR) for FY26 on September 5, 2026. The filing highlights a significant expansion in its consolidated workforce to 28,330 persons, driven by a reclassification of staff under new Labour Codes effective November 21, 2025.
The report discloses a ₹5 crore penalty paid to the Insurance Regulatory and Development Authority of India (IRDAI) regarding a 2020 inspection of its subsidiary, Policybazaar Insurance Brokers Private Limited. No appeals were filed against this order.
What the Numbers Show
A structural shift in workforce classification masks underlying headcount dynamics. While total personnel rose from 23,427 in FY25 to 28,330 in FY26, permanent employees remained flat at 4,798. The increase stems entirely from classifying 23,532 individuals as 'workers' under new regulations. This reclassification impacts turnover metrics: permanent employee turnover fell sharply from 89.57% in FY25 to 47% in FY26, while worker turnover stood at 72%.
Environmental Impact
Total energy consumption increased to 56,552 GJ, up from 49,425 GJ in FY25. Greenhouse gas (GHG) emissions (Scope 1 and 2) rose 21% to 13,128 tonnes of CO2 equivalent. Despite higher absolute emissions, intensity improved, falling to 1.93 tonnes per crore of turnover from 2.19 in the prior year. Waste generation more than doubled to 25.65 metric tonnes, though 100% was recycled.
Governance and Stakeholders
Customer complaints surged 31% to 16,396, with 524 pending at year-end. The company reported 32 sexual harassment complaints under the POSH Act, all resolved within statutory timelines. Gross wages paid to females constituted 19.86% of total wages. The Board comprises 33.3% women, while Key Management Personnel had zero female representation.
Historical Stock Returns for PB FinTech
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| -1.82% | -0.10% | +11.27% | +24.99% | +0.32% | 0.0% |
How will the reclassification of 23,532 staff as 'workers' under the new Labour Codes impact PB Fintech's long-term labor cost structure and operational flexibility?
What specific compliance reforms has PB Fintech implemented to prevent future regulatory penalties from IRDAI following the ₹5 crore fine for its insurance brokerage subsidiary?
Given the 31% surge in customer complaints, what strategic changes is PB Fintech making to its customer service infrastructure to reduce pending cases and improve satisfaction metrics?


































