Oberoi Realty appoints Priti Thakur as AVP Customer Service
- Oberoi Realty appointed Priti Thakur as Assistant Vice President - Customer Service on September 28, 2026
- Thakur brings over 25 years of experience in customer experience management and digital transformation
- She previously worked with Oberoi Realty for 16 years before this new appointment
- The role is contractual and subject to the company's employment policy

*this image is generated using AI for illustrative purposes only.
Oberoi Realty appointed Priti Thakur as Assistant Vice President - Customer Service on September 28, 2026. The appointment strengthens the company's senior management team with a specialist in customer experience and digital transformation.
The appointment was disclosed to stock exchanges under Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. The role is contractual in nature, subject to the company's employment policy. This move highlights the developer's focus on enhancing service delivery through experienced leadership.
Profile and experience
Priti Thakur possesses over 25 years of experience in customer experience management, digital transformation, automation, business process re-engineering, and program and change management. Her background spans both the real estate and technology sectors, offering a cross-industry perspective on operational efficiency.
She holds a Post Graduate Diploma in Business Administration (Marketing) from Symbiosis and completed a certification program from ISB, Mohali. Notably, she was associated with Oberoi Realty for a total of 16 years prior to this appointment, indicating a deep familiarity with the company's operations and culture.
Disclosure details
The following table summarizes the key particulars disclosed in the regulatory filing:
| Particulars | Details |
|---|---|
| Reason for change | Appointment of Priti Thakur as Assistant Vice President - Customer Service |
| Date of appointment | September 28, 2026 |
| Term of appointment | Contractual, subject to employment policy |
| Education | PGDBA (Marketing) from Symbiosis; Certification from ISB, Mohali |
| Experience | Over 25 years in CX, digital transformation, and process re-engineering |
Strategic implication
While the filing does not disclose financial metrics, the appointment signals a strategic emphasis on customer-centricity. By placing a leader with extensive tenure at the company and expertise in digital transformation in a senior customer service role, Oberoi Realty is likely aiming to integrate technology-driven solutions into its post-sale customer engagement processes.
Historical Stock Returns for Oberoi Realty
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| -1.53% | +2.52% | -2.66% | +22.02% | +14.38% | 0.0% |
How will Priti Thakur's digital transformation expertise specifically impact Oberoi Realty's post-sale customer engagement timelines?
What specific automation technologies is Oberoi Realty expected to deploy under Thakur's leadership to enhance service delivery?
Will this appointment lead to measurable improvements in Oberoi Realty's Net Promoter Score or customer retention rates in upcoming quarters?
































