NCR Atleos renews deal to operate 408 ATMs for Shell UK
NCR Atleos Corporation extended its contract with Shell UK Oil Products Limited to operate 408 free-to-use ATMs at Shell forecourts in the UK. The deal covers end-to-end services including monitoring, maintenance, and cash management to ensure high availability. Executives from both companies highlighted the deal's role in enhancing customer convenience and driving retail engagement.

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NCR Atleos Corporation has extended its long-standing relationship with Shell UK Oil Products Limited to operate ATMs across Shell’s forecourt network in the United Kingdom. Under the renewed agreement, NCR Atleos will manage 408 free-to-use ATMs across Shell’s national forecourt estate. This partnership aims to ensure consistent and convenient access to cash for customers while supporting operational efficiency at high-traffic fuel and convenience retail locations.
Shell operates a large network of forecourts where dependable access to cash remains an important part of the journey for fueling, in-store purchases, and ancillary services. The strategic priorities for both Shell and NCR Atleos include maintaining high ATM availability, ensuring free-to-use access, and supporting a seamless customer journey.
Service Scope
NCR Atleos will deliver a fully managed, end-to-end ATM service to address these requirements. The service scope includes:
- Monitoring
- Maintenance
- Cash management
- Regulatory compliance
This approach ensures high ATM availability and performance while minimizing the operational burden for Shell.
Management Commentary
Janine Albrecht-Webb, General Manager Mobility & Convenience for the UK at Shell, emphasized the importance of the collaboration. "Providing our customers with convenient, free access to cash remains an important part of the forecourt experience," she said. "Our continued collaboration with NCR Atleos enables us to deliver a reliable service at scale while enhancing convenience and supporting retail engagement across our network."
Neil Martin, Area Managing Director for the UK at NCR Atleos, highlighted the strength of the relationship. "This engagement reflects the strength of our relationship with Shell and their continued confidence in the ability of NCR Atleos to deliver reliable, large-scale ATM services," he stated. "Together, we are enabling convenient access to cash for consumers while helping drive footfall and enhance the retail experience across Shell’s forecourt network."
Operational Impact
Through this collaboration, Shell customers benefit from dependable, free access to cash at forecourt locations nationwide. This added convenience supports fuel transactions, in-store purchases, and an overall satisfying customer journey. Additionally, the partnership is expected to help increase dwell time and retail spend at these locations.
How will the partnership adapt to the declining trend of cash usage in the UK over the next decade?
Could this model be expanded to other European markets where Shell operates?
What technological advancements might be integrated into the ATMs to enhance customer experience?

























