Mahanagar Telephone Nigam Ltd has received orders from the Telecom Regulatory Authority of India (TRAI) imposing a total financial disincentive of ₹7 lakh for contraventions of quality of service regulations.

The penalties stem from non-compliance with the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024. The company disclosed these developments in a filing to stock exchanges on October 14, 2026, citing compliance with SEBI (LODR) Regulations, 2015.

Breakdown of TRAI Orders

The regulatory authority issued two distinct orders dated October 13, 2026, addressing separate service lapses in different periods. The first order relates to wireline services for the quarter ending June 2026, while the second addresses wireless services for April 2026.

Nature of Contraventions

For the wireline segment, MTNL was found to have contravened provisions under regulation 4 and regulation 10 of the 2024 standards. These regulations typically govern performance metrics such as call setup success rates and fault repair times. The wireless segment penalty was levied for a violation of regulation 6, which generally pertains to other specific quality parameters defined by the regulator.

Impact on Operations

The company stated that there is no material impact on its financial position, operations, or other activities resulting from these penalties. The total amount of ₹7 lakh is considered immaterial relative to the scale of the state-owned telecommunications provider's operations.

What the Numbers Show

The split in penalties highlights distinct operational challenges across MTNL's legacy and mobile infrastructure. The higher penalty of ₹4 lakh for wireline services suggests that compliance issues were more pronounced or persistent during the quarter ending June 2026 compared to the single-month lapse in wireless services. This divergence indicates that maintaining service standards in the fixed-line network remains a more significant regulatory hurdle than in the wireless domain for this period.

Mahanagar Telephone Nigam Ltd shareholders adopted the audited standalone and consolidated financial statements for the fiscal year ended March 31, 2026, during its 40th Annual General Meeting held on September 30, 2026. The resolution received overwhelming support, with 99.99% of voting shareholders in favour and only 0.01% against.

The meeting, conducted via video conferencing, was chaired by A. Robert J. Ravi, Chairman and Managing Director. The agenda covered ordinary business items including the adoption of reports and the appointment of directors retiring by rotation, alongside special business concerning government nominee director appointments and auditor remuneration.

Resolution outcomes

Shareholders approved all proposed resolutions with minimal dissent. The reappointment of Dr Kalyan Sagar Nippani as Director (HR & EB), who retired by rotation, was passed with 99.98% votes in favour. The Board was also authorised to fix the remuneration for statutory auditors appointed by the Comptroller and Auditor General of India (C&AG) for FY27.

Special business approvals

The shareholders approved the appointment of two government nominee directors from the Department of Telecommunications (DoT). Shyamal Misra, Additional Secretary (Telecommunications), DoT, and K Balaji, Joint Secretary (Administration), DoT, were appointed as Government Nominee Directors effective July 8, 2026. Both appointments received 99.99% shareholder approval.

Additionally, the remuneration of cost auditors M/s. R.M. Bansal & Co. for FY27 was ratified at a total fee of ₹1,12,100. This amount comprises a base fee of ₹80,000, out-of-pocket expenses of ₹15,000, and GST at 18% on the gross amount of ₹95,000.

Meeting proceedings

The AGM commenced at 11:34 am and concluded at 12:22 pm. Voting facilities were available through remote e-voting from September 27 to September 29, 2026, and via e-voting during the meeting. The scrutinizer, M/s Hemant Singh & Associates, submitted the report on October 1, 2026. The results were declared within two working days as per regulatory requirements.