Mahanagar Telephone Nigam Limited ( Mahanagar Telephone Nigam ) has been penalised ₹16.70 lakh by the Telecom Regulatory Authority of India (TRAI) for contravening service quality standards in Q2FY26 and September 2025.

The state-run telecom operator received the order on September 14, 2026, citing violations of Regulations 9, 10, and 13 of the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024.

Penalty Breakdown

TRAI imposed two separate financial disincentives for access service (wireline) lapses:

The total financial disincentive amounts to ₹16.70 lakh. MTNL confirmed receipt of the order on September 15, 2026.

Operational Impact

In its disclosure to stock exchanges under SEBI (LODR) Regulations, MTNL stated that the penalties do not have a material impact on its financial, operational, or other activities.

What the Numbers Show

The penalties reflect specific compliance gaps in wireline services rather than broad network failures. The larger fine (₹11.00 lakh) relates to quarterly aggregate breaches under Regulations 9 and 10, while the smaller penalty (₹5.70 lakh) addresses a single-month violation under Regulation 13. The company’s assertion of no material financial impact aligns with the relatively small size of the fines against its overall revenue base.

Mahanagar Telephone Nigam Ltd appointed M/s S L Chhajed &Co LLP and M/s S P A R K & Associates Chartered Accountants LLP as its joint statutory auditors for the financial year 2026-27.

The Comptroller and Auditor General of India issued the appointment letter on September 8, 2026. The company disclosed the engagement on September 9, 2026, in compliance with Regulation 30 and Regulation 51 of the SEBI (LODR) Regulations, 2015.

Auditor Details

The appointed firms will serve as the statutory auditors for Mahanagar Telephone Nigam Ltd under Section 139 of the Companies Act, 2013. They will also audit the consolidated financial statements of the company under Section 139 read with Section 129(4) of the Act.

There is no change to the first statutory auditor, M/s S L Chhajed &Co LLP, from the previous financial year. The firm continues its tenure alongside the newly mentioned joint auditor.