Loews Hotels adds Oracle OPERA Cloud Central to enhance guest experiences
Loews Hotels & Co is implementing Oracle OPERA Cloud Central services to enhance distribution and guest recognition across U.S. properties. The integration includes existing tools like OPERA Cloud PMS and Simphony Cloud Point of Sale, alongside new distribution and loyalty modules. The initiative aims to optimize operations, reduce intermediary fees, and drive revenue growth through personalized guest experiences.

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Loews Hotels & Co is adding Oracle OPERA Cloud Central services to enhance distribution and guest recognition across its properties in the U.S. The hotel chain aims to leverage a unified hospitality platform spanning property management, distribution, service interactions, loyalty, and sales to gain a comprehensive view of its data and business. This integration is expected to accelerate innovation that benefits staff, guests, and the company's financial performance.
Dan Kornick, CIO of Loews Hotels & Co, emphasized the importance of data in delivering personalized guest experiences. He stated that Oracle Hospitality provides a centralized hub ensuring all properties and team members are empowered with the necessary information to exceed guest expectations.
Loews already utilizes several Oracle solutions, including Oracle Hospitality OPERA Cloud PMS, AI-powered Guest Engagement and Merchandising, Oracle Simphony Cloud Point of Sale, and Oracle Fusion Cloud Enterprise Resource Planning (ERP). The addition of OPERA Cloud Distribution will enable the hotel brand to optimize rates and ancillary services across all distribution channels, both direct and indirect. This capability is intended to accelerate promotional launches, move inventory faster, and reduce intermediary fees.
Furthermore, the implementation of OPERA Cloud Loyalty will allow Loews to anticipate customer needs and preferences. The system is designed to encourage direct bookings through personalized incentives, thereby enhancing guest affinity and revenue growth.
David Meltzer, senior vice president of Oracle Hospitality Sales, highlighted that a unified platform across distribution, loyalty, and property management will empower Loews team members. He noted that these tools are critical for creating better guest experiences and driving operational efficiency.
| Oracle Solution | Purpose |
|---|---|
| OPERA Cloud PMS | Property management |
| Guest Engagement and Merchandising | AI-powered guest interactions |
| Simphony Cloud Point of Sale | Restaurant and sales operations |
| Fusion Cloud ERP | Enterprise resource planning |
| OPERA Cloud Distribution | Rate and inventory optimization |
| OPERA Cloud Loyalty | Customer preference anticipation |
How will the integration of Oracle OPERA Cloud Central impact Loews Hotels' market share compared to competitors using fragmented systems?
What specific metrics will Loews use to measure the success of personalized guest experiences enabled by the new platform?
Could the shift toward direct bookings via OPERA Cloud Loyalty strain relationships with third-party distribution partners?



























