ITC Infotech partners with Google Cloud to scale AI innovation
ITC Infotech has partnered with Google Cloud to deploy Gemini Enterprise internally, aiming to drive AI-led growth and operational efficiency. The collaboration includes establishing Joint Centers of Excellence to develop industry-specific AI blueprints for sectors like CPG and retail. By acting as a 'customer zero', ITC Infotech intends to offer validated implementation methodologies to its global customers.
*this image is generated using AI for illustrative purposes only.
ITC Infotech has entered a strategic partnership with Google Cloud to accelerate its internal transformation into an agentic-first enterprise and drive AI-powered growth for its global customers. The technology services provider will deploy Google Cloud’s Gemini Enterprise across its operations, acting as its own "customer zero" to validate and scale the platform before bringing proven implementation methodologies to clients. This approach allows ITC Infotech to offer customers implementation experience anchored on measurable business results.
The partnership focuses on embedding AI into ITC Infotech's operations to build deep operational expertise and proprietary intellectual property. Manas Chakraborty, Managing Director & CEO of ITC Infotech, stated that the wall-to-wall deployment of Gemini Enterprise anchors the company's agentic-first strategy, driving non-linear, AI-led progress. The initiative aims to help enterprises move from AI experimentation to enterprise-wide adoption by leveraging ITC Infotech's navigated journey.
Internal transformation and operational efficiency
ITC Infotech’s enterprise-wide deployment of Gemini Enterprise spans multiple layers of its global operations. The initiative focuses on driving internal speed and efficiency through several key areas:
| Area | Application |
|---|---|
| Accelerated software engineering | Optimizing software development velocity, managing legacy code migration, reducing code complexity, and speeding up application modernization timelines. |
| Autonomous workflows | Building specialized AI agents and deploying multi-agent orchestration to execute complex corporate tasks autonomously within a secure environment. |
| Corporate function automation | Integrating across administrative, HR, finance, and legal functions to automate processes such as RFP drafting, service ticket management, and financial invoice audits. |
Scaling capabilities to global enterprises
Beyond internal productivity, the partnership aims to scale real-world agentic capabilities to the wider business ecosystem. ITC Infotech and Google Cloud will establish Joint Centers of Excellence (CoEs) in different cities. These hubs will focus on building deep Google Cloud AI capabilities and developing industry-specific AI blueprints with enterprise agent frameworks.
ITC Infotech plans to commercialize industry accelerators by combining its deployment experience with domain expertise. The company will build custom AI blueprints tailored for the consumer packaged goods (CPG), retail, hospitality, and manufacturing sectors. Sashi Sreedharan, Managing Director of Google Cloud India, noted that ITC Infotech’s commitment to operational excellence through standardization on Google Cloud AI provides deep, practical experience with advanced automation at scale.
What specific measurable ROI metrics is ITC Infotech targeting to validate the success of its 'customer zero' approach before scaling to clients?
How will the Joint Centers of Excellence determine the priority of industry-specific AI blueprints for the CPG, retail, hospitality, and manufacturing sectors?
What timeline does ITC Infotech anticipate for transitioning from internal AI experimentation to full enterprise-wide adoption?
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