iQor reported record revenue of $708 million for 2025, driven by 28 new enterprise client wins and strategic acquisitions, highlighting strong momentum heading into 2026. The company achieved 7.1% year-over-year adjusted EBITDA growth and secured an industry-leading client Net Promoter Score (NPS) of 71. These results validate iQor's strategy of accretive growth across services, geographies, and clients.

Strategic Acquisitions and Expansion

The acquisitions of OP360 and JumpCrew have strengthened iQor's position within the healthcare, legal, and high-tech market segments. These deals added core delivery capabilities in full-funnel B2B sales, content management, and AI-specialized services. In 2026, these acquisitions are serving as growth engines, creating cross-sell opportunities and expanding iQor's reach into new verticals.

To support growing client demand, iQor expanded its global footprint by more than 5,300 seats. The company established operations in Egypt as a strategic multilingual delivery hub supporting more than 20 languages. Today, iQor supports leading brands with approximately 45,000 employees across 10 countries.

Operational Highlights and AI Integration

iQor's proprietary infinityAiQ platform combines analytics, AI, and human expertise to improve customer experience and reduce costs. The company applies intelligence to every interaction, enabling it to shift up to 30% of transactional volume to agentic solutions. Currently, over 60% of iQor's business is enabled by AI solutions orchestrated with its operational delivery.

Employee Engagement and Culture

iQor maintained a strong focus on its people and culture, achieving an 89% employee satisfaction rating. The company promoted 94% of management roles from within and retained 93% of its workforce in Great Place to Work® certified locations. Initiatives included the nonprofit iQor Qares, the launch of the Women's iQor Network, and a reimagined mission, vision, and values framework.