HCL Technologies has been selected by TIM Brasil, the 5G leader in the country, to enable South America's first cross-platform eSIM transfer capability. The digital innovation will enhance the mobile telephony experience for millions of users across Brazil by providing greater flexibility in device usage and accelerating the adoption of next-generation mobile services in the region. This partnership marks a significant step in transforming the customer experience by simplifying how users switch devices and manage connectivity.

Seamless eSIM Transfers Powered by Device Entitlement Gateway

Leveraging HCL Technologies' Device Entitlement Gateway (DEG), TIM Brasil customers can transfer their eSIM profiles securely and seamlessly across devices and operating systems. This capability eliminates the need for physical store visits, physical SIM card swaps, and complex migration processes. Device upgrades and SIM transfers are reduced to a few screen taps while maintaining high standards of security and reliability.

Driving an AI-Driven, Device-Agnostic Telecom Future

The collaboration focuses on simplifying service delivery and unlocking new customer experiences as connectivity becomes increasingly software-driven. Anil Ganjoo, Executive Sponsor of Brazil and Chief Growth Officer and Global Head of Telecom, Media and Technology at HCL Technologies, stated that the collaboration brings together engineering-led, AI-intrinsic platforms. These platforms enable seamless, interoperable eSIM experiences and help transform the telecom operator towards a more agile, AI-driven and device-agnostic future.

HCL Technologies operates as a global technology company with over 223,000 people across 60 countries. The company delivers capabilities centered around AI, digital, engineering, cloud, and software. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

HCL Technologies released its global research report, The Blueprint for AI Leadership, on July 21, 2026, revealing a widening gap between organizations adopting AI and those realizing meaningful business value. The study, conducted with Raconteur among 500 enterprise decision-makers, highlights that while AI adoption is widespread, translating it into revenue remains a challenge for most. The report identifies a critical divergence between AI Leaders, who systematically convert AI into growth, and AI Followers, who remain focused on incremental efficiency gains.

The data shows that 90% of organizations report that GenAI and Agentic AI are transforming workflows, with 91% citing improved data access and 90% reporting productivity gains. However, only 18% of enterprises state that AI is delivering significant revenue impact. These AI Leaders are four times more likely to scale agentic and autonomous AI compared to their counterparts. The report attributes this success to superior execution in defining measurable use cases, where 73% of Leaders succeed versus 22% of Followers, and securing senior leadership sponsorship, achieved by 63% of Leaders compared to 36% of Followers.

Strategic Foundations and Workforce Readiness

The report details that the divergence is sharpest in foundational areas. AI Leaders have integrated AI into business strategy and built data readiness, significantly outpacing AI Followers in workforce transformation. A key differentiator is the presence of structured upskilling programs, which 93% of AI Leaders have established, compared to just 20% of AI Followers. This investment in human capital is cited as a crucial factor in enabling the scaling of AI capabilities across the enterprise.

Operational Integration and Maturity

AI Leaders are embedding AI into core workflows and decision-making processes, enabling scaling, adaptability, and continuous improvement. In contrast, AI Followers are yet to institutionalize these capabilities. The report notes that the shift from deploying tools to orchestrating enterprise-wide transformation is the defining advantage in AI maturity. While Followers evaluate AI through efficiency and cost lenses alone, Leaders leverage it for differentiated outcomes and competitive advantage.

“AI has entered a decisive phase, and success will come down to how well organizations bring people, data and technology together,” said Pawan Vadapalli, Corporate Vice President and Global Head, Digital Business Services at HCLTech. He emphasized that organizations pulling ahead are rethinking business operations by embedding AI into everyday decisions and workflows, creating a coordinated shift across leadership, culture, and foundations.