Experian is significantly expanding its deployment of the ServiceNow AI Platform to drive enterprise-wide AI-led transformation. The global data and technology company is leveraging agentic AI workflows to automate intelligence at scale, improve operational efficiency, and deliver AI-first experiences. This strategic move aims to help clients make decisions faster and transition AI from isolated pilots to enterprise-wide programmes that drive durable business change.

By connecting HR, IT, Asset, and Risk within ServiceNow's single system of action, Experian is enhancing employee experiences and strengthening third-party risk governance. The ServiceNow AI Platform provides end-to-end operational intelligence where autonomous workflows learn continuously from operational data. This ensures that every decision, whether made by a human or an AI agent, is informed, governed, and auditable, allowing clients to accelerate AI adoption without compromising compliance or control.

The expanded deployment is part of a broader partnership between Experian and ServiceNow to help global clients operationalise AI at scale. Through the native integration of the Experian Ascend Platform and the ServiceNow AI Platform, businesses can access Experian's trusted intelligence, insights, and decisioning capabilities directly within ServiceNow workflows. This integration enables autonomous AI agents to act faster and more consistently in areas such as employee onboarding, third-party risk management, and model lifecycle governance.

Strategic Integration

The collaboration focuses on embedding intelligence directly into high-stakes decisions. The integration connects Experian's capabilities with ServiceNow's workflows to support various operational functions.

Leadership Perspectives

Damian Stirrett, GVP and GM for UK and Ireland at ServiceNow, stated that Experian is redefining how a world-class global business operates at scale. He noted that Experian is connecting intelligence to action and embedding it directly into high-stakes decisions, from employee verification to third-party operational risk.

Keith Little, President - Experian Software Solutions at Experian, emphasized that success in scaling AI will be defined by the strength of the trust in the infrastructure. He highlighted that the partnership brings together trusted intelligence and insights with the governance needed to embed AI into everyday workflows.

ServiceNow's Chief Executive Officer announced that the company now has a 10-figure cybersecurity business. The disclosure highlights the significant scale the segment has reached within the company's operations.

The statement was made during a conference call. No specific financial figures or detailed breakdowns regarding the business unit were provided in the available information.