eClerx Services Limited has filed its Business Responsibility and Sustainability Report (BRSR) for the financial year ended March 31, 2026, with the Bombay Stock Exchange and the National Stock Exchange of India. The submission, made under Regulation 34(2)(f) of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, details the company’s adherence to responsible business conduct principles across environmental, social, and governance domains.

The report covers operations at eClerx’s Indian offices in Mumbai, Pune, Chandigarh, Mohali, Gurugram, and Coimbatore. It highlights key metrics including total energy consumption, greenhouse gas emissions, water usage, and waste management practices. Additionally, the document provides insights into employee well-being, diversity initiatives, and stakeholder engagement processes.

Environmental Performance

eClerx reported a total energy consumption of 5,18,20,214 MJ for FY26, comprising 3,78,10,884 MJ from renewable sources and 1,40,09,330 MJ from non-renewable sources. This represents an increase from 4,72,42,340 MJ in FY25. The company noted that 73% of its electricity consumption across India operations was derived from renewable sources.

Greenhouse gas emissions for Scope 1 and Scope 2 totaled 3,676 tCO2e, down from 4,519 tCO2e in the previous year. Water withdrawal stood at 1,04,448 kiloliters, entirely sourced from third parties as the company operates from leased facilities. All office spaces adhere to Zero Liquid Discharge practices, with wastewater treated and reused for domestic applications.

Social and Governance Highlights

The company reported a total workforce of 18,166 employees in India, with 35% being female. Permanent employees constituted 12,641 individuals, while non-permanent staff numbered 5,525. The turnover rate for permanent employees was 37.59% in FY26, compared to 38.20% in FY25.

eClerx maintains several international certifications, including ISO 27001:2022 for information security, ISO 14001 for environmental management, and SA8000 for social accountability. The company also holds ISO 42001 certification for artificial intelligence management systems.

Stakeholder Engagement

Grievance data indicates 26 complaints received from shareholders during FY26, primarily concerning non-receipt of dividend and buyback offer letters, with one case pending resolution. Employee-related grievances included 7 sexual harassment complaints, one of which remained pending. No fines or penalties were reported by regulatory agencies during the period.

The report was assured by TÜV SÜD South Asia Private Limited, which provided limited assurance on the BRSR core attributes and selected non-financial disclosures. Srinivasan Nadadhur, Chief Financial Officer, serves as the contact person for queries regarding the report.

eClerx Services Limited delivered a strong financial performance in FY26, with consolidated total revenue rising 22.2% year-over-year to INR 42,182 million from INR 34,524 million in the previous fiscal year. Operating revenue reached INR 41,170 million, up 22.3% YoY, while in US dollar terms, operating revenue stood at USD 468.9 million, up 17.9%. The company also completed a 1:1 bonus share issue and an INR 3,000 million buyback during the year, and the Board has proposed a final dividend of Re. 1 per share for FY26.

Consolidated Financial Performance

The following table summarises eClerx Services' consolidated and standalone financial results for FY26 versus FY25:

EBITDA rose 28.8% YoY on a consolidated basis, with the EBITDA margin expanding by approximately 132 basis points despite continued wage inflation and investment in leadership and delivery capabilities. Net operating cash flow stood at INR 8,735 million and free cash flow at INR 7,543 million, with EBITDA-to-cash conversion improving to approximately 76%.

Capital Allocation and Shareholder Returns

During FY26, eClerx Services completed a buyback of 625,000 fully paid equity shares of Rs. 10 each at a buyback price of Rs. 4,800 per share, for a total buyback amount of Rs. 3,000 million. The settlement date for the buyback was January 2, 2026. Additionally, the Stakeholders Relationship Committee allotted 4,70,25,359 fully paid-up bonus equity shares of Rs. 10 each in a 1:1 ratio on March 16, 2026. The Board has proposed a final dividend of Re. 1 per share (10%) for FY26, with a record date of Friday, August 21, 2026. The total quantum of dividend payout, if approved, will be approximately Rs. 94.05 million.

Business and Operational Highlights

eClerx Services operates across 17 countries with over 22,500 employees, serving Fortune 500 enterprises across financial services, telecom, media and entertainment, luxury, retail and fashion, and manufacturing. Total delivery headcount grew to 22,518 employees, a 16.9% increase over the previous year. The company's Analytics and Automation business crossed a USD 90 million book of business during the year. Top-ten client revenue share moderated to 61% from 64% a year ago, reflecting growing portfolio diversification.

Key operational developments during FY26 included:

• Securing the first large-scale Agentic AI enterprise engagement in Q4, with deployments planned through Q1 FY27 and beyond
• Around 8,000 employees upskilled on Generative AI in partnership with the Technical University of Munich
• Delivery centres in Lima and Cairo becoming fully operational
• Continued buildout in Fayetteville, USA
• Addition of over 1,500 seats across Mumbai, Pune, Chandigarh, and Mohali domestically, and approximately 700 seats in Manila

Key Financial Ratios (Consolidated)

The current ratio declined by more than 25%, primarily due to an increase in current liabilities including derivative liabilities and employee benefit obligations. Diluted EPS increased significantly due to a 30.5% rise in net profit and the buyback of shares during the year.

ESG and CSR Initiatives

eClerx Services invested over Rs. 100 million in CSR programmes during FY26, positively impacting approximately 42,000 beneficiaries, while employees contributed over 9,000 volunteering hours. The total CSR obligation for FY26 was Rs. 97.94 million, of which Rs. 97.75 million was spent. Approximately 70% of electricity requirements at offices in India and the Philippines are sourced from renewable energy, with 100% renewable electricity powering Mumbai and Pune operations. The company achieved ISO 14001 certification during FY25-26 and maintained its EcoVadis Silver Medal for the second consecutive year.

AGM and Corporate Governance

The 26th Annual General Meeting of eClerx Services is scheduled for Tuesday, September 8, 2026 at 12:00 noon (IST) through Video Conferencing. The AGM will consider adoption of audited financial statements for the year ended March 31, 2026, declaration of the final dividend of Re. 1 per share, and re-appointment of Mr. Anjan Malik (DIN: 01698542) as a Director retiring by rotation. The statutory auditor, M/s. Price Waterhouse Chartered Accountants LLP, issued an unqualified audit report for FY26 with no qualifications, reservations, or adverse remarks.