eClerx Services Limited has filed its Business Responsibility and Sustainability Report (BRSR) for the financial year ended March 31, 2026, with the Bombay Stock Exchange and the National Stock Exchange of India. The submission, made under Regulation 34(2)(f) of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, details the company’s adherence to responsible business conduct principles across environmental, social, and governance domains.

The report covers operations at eClerx’s Indian offices in Mumbai, Pune, Chandigarh, Mohali, Gurugram, and Coimbatore. It highlights key metrics including total energy consumption, greenhouse gas emissions, water usage, and waste management practices. Additionally, the document provides insights into employee well-being, diversity initiatives, and stakeholder engagement processes.

Environmental Performance

eClerx reported a total energy consumption of 5,18,20,214 MJ for FY26, comprising 3,78,10,884 MJ from renewable sources and 1,40,09,330 MJ from non-renewable sources. This represents an increase from 4,72,42,340 MJ in FY25. The company noted that 73% of its electricity consumption across India operations was derived from renewable sources.

Greenhouse gas emissions for Scope 1 and Scope 2 totaled 3,676 tCO2e, down from 4,519 tCO2e in the previous year. Water withdrawal stood at 1,04,448 kiloliters, entirely sourced from third parties as the company operates from leased facilities. All office spaces adhere to Zero Liquid Discharge practices, with wastewater treated and reused for domestic applications.

Social and Governance Highlights

The company reported a total workforce of 18,166 employees in India, with 35% being female. Permanent employees constituted 12,641 individuals, while non-permanent staff numbered 5,525. The turnover rate for permanent employees was 37.59% in FY26, compared to 38.20% in FY25.

eClerx maintains several international certifications, including ISO 27001:2022 for information security, ISO 14001 for environmental management, and SA8000 for social accountability. The company also holds ISO 42001 certification for artificial intelligence management systems.

Stakeholder Engagement

Grievance data indicates 26 complaints received from shareholders during FY26, primarily concerning non-receipt of dividend and buyback offer letters, with one case pending resolution. Employee-related grievances included 7 sexual harassment complaints, one of which remained pending. No fines or penalties were reported by regulatory agencies during the period.

The report was assured by TÜV SÜD South Asia Private Limited, which provided limited assurance on the BRSR core attributes and selected non-financial disclosures. Srinivasan Nadadhur, Chief Financial Officer, serves as the contact person for queries regarding the report.

eClerx Services has appointed Hoshi Mistry as Principal and a member of the Executive Leadership Team, effective July 10, 2026. In this role, Mistry will lead the company’s global delivery operations for Customer Experience, reporting directly to Kapil Jain, CEO and Managing Director.

Mistry brings more than two decades of leadership experience to the position. He was among eClerx’s earliest leaders and played a key role in the company’s growth and evolution before leaving to gain leadership experience outside the organization.

Strategic Context

Kapil Jain stated that Mistry’s return marks an exciting moment for the organization. Jain noted that having helped shape eClerx during its formative years, Mistry is well positioned to lead the global delivery for Customer Experience into its next phase of growth.

Mistry expressed enthusiasm about returning at an important time in the company’s journey. He cited his belief in the strength of eClerx’s people, culture, and client-first mindset, adding that he looks forward to working with teams and clients globally to deliver operational excellence and innovation.

Company Profile

eClerx provides AI-powered analytics, digital operations services, automation, and business process management. The publicly listed company partners with Fortune 500 enterprises across financial services, telecom, media and entertainment, luxury, retail and fashion, and manufacturing. It operates across 17 countries with over 22,000 employees, serving clients in the Americas, APAC, and EMEA.