eClerx Services Ltd appoints Hoshi Mistry as Principal – Customer Experience
eClerx Services Ltd appointed Hoshi Mistry as Principal – Customer Experience on July 10, 2026, adding a veteran with over 20 years of company history to its senior management. Mistry previously served as COO at GeBBS Healthcare Solutions, leading operations for US-based healthcare clients.

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eClerx Services Ltd has appointed Hoshi Mistry as Principal – Customer Experience, effective July 10, 2026, strengthening its senior management team. Mistry returns to the firm after previously spending over two decades with the company, where he played a pivotal role in scaling its businesses and shaping its operational culture. The appointment was communicated to the stock exchanges pursuant to Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.
Mistry brings extensive experience in operations and technology-enabled transformation. Since leaving eClerx in February 2023, he served as Chief Operating Officer at GeBBS Healthcare Solutions. In that capacity, he led Revenue Cycle Management operations for healthcare providers and insurance payers across the United States, focusing on streamlining processes and optimizing financial performance.
Executive Profile
The company provided a detailed background of the new appointee in its regulatory filing. Mistry holds a Bachelor of Engineering (B.E.) in Computer Science from the University of Mumbai and a Master of Technology (M.Tech.) in Computer Science from the Indian Institute of Technology, Bombay. His career history highlights a focus on driving operational excellence and championing digitalization initiatives.
| Attribute | Details |
|---|---|
| Name | Hoshi Mistry |
| Designation | Principal – Customer Experience |
| Date of Appointment | July 10, 2026 |
| Management Level | Senior Management |
| Previous Role | Chief Operating Officer, GeBBS Healthcare Solutions |
| Education | B.E. (Computer Science), University of Mumbai; M.Tech (Computer Science), IIT Bombay |
The filing noted that the intimation regarding the appointment was delayed due to an inadvertent administrative oversight. The disclosure was made in compliance with SEBI Master Circular No. SEBI/HO/CFD/PoD-2/CIR/P/0155 dated November 11, 2024.
Historical Stock Returns for eClerx Services
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| +0.91% | +15.48% | +23.32% | -24.65% | -3.45% | +143.52% |
How will Hoshi Mistry's healthcare operations experience influence eClerx's strategy for diversifying into new verticals?
What specific digital transformation initiatives does the company plan to prioritize under Mistry's leadership in customer experience?
Could this appointment signal a strategic shift towards integrating more advanced AI and automation into eClerx's service delivery?































