Datamatics Global Services will host institutional investors and analysts on September 21, 2026. The management team is scheduled to participate in the Anand Rathi G-200 Summit 2026, focusing on industry developments already in the public domain.

The group meeting is set for 10:00 am to 1:00 pm in person. The event, titled 'Bharat – The Next Engine of Global Growth,' provides a platform for the company to engage with market participants.

Meeting Details

Divya Kumat, President, Chief Legal Officer & Company Secretary, confirmed the schedule under Regulation 30(6) of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.

Disclosure Statement

The company stated that no unpublished price-sensitive information (UPSI) will be shared during the session. The schedule remains subject to change due to exigencies involving the investors or company officials.

Datamatics Global Services has expanded its digital transformation partnership with a leading US pet care company by deploying an AI-powered voice agent solution. The client operates over 30 veterinary, grooming, and wellness centres across the United States.

Enhanced customer support automation

The engagement builds on an existing strong partnership between the two firms. Datamatics will implement the solution to streamline service delivery and improve operational efficiency across the client's growing network. The deployment focuses on automating routine customer interactions.

Key features of the AI voice agent include:

• Answering frequently asked questions
• Appointment scheduling
• Prescription refill requests
• Proactive customer reminders

The solution leverages Google Cloud technologies and advanced conversational AI capabilities. It is designed to deliver scalable and intelligent interactions while providing operational insights through call transcripts and analytics. This enables the client to continuously improve service quality and reduce administrative effort for care teams.

Strategic partnership details

Rahul Kanodia, Vice Chairman and CEO of Datamatics, stated that the continued engagement reflects a shared commitment to creating smarter customer experiences through AI. He noted that automating routine interactions will help the client improve responsiveness and enable teams to dedicate more time to delivering outstanding care.

The initiative aims to improve response times, simplify appointment and prescription management, and increase customer satisfaction. It creates a scalable customer engagement model supporting the client's continued growth.