Coforge Limited has successfully completed the global rollout of ServiceNow's AI-powered HR Service Delivery platform for its 35,000+ global workforce. This strategic implementation, announced on March 24, 2026, represents a significant milestone in the company's enterprise-wide AI and digital transformation journey.

Global Implementation Details

The GenAI-enabled HR Service Delivery platform has modernized how HR services are delivered, accessed, and scaled across Coforge's global operations. The implementation leverages intelligent automation, intuitive self-service capabilities, and AI-driven insights to accelerate service delivery and improve employee satisfaction.

Advanced AI Integration and Process Unification

Coforge has unified critical HR processes including onboarding, background verification, learning, and performance management through standardized workflows. The company has extended the platform by building AI agents that enable predictive onboarding, personalized learning journeys, automated goal-setting workflows, and real-time performance analytics.

The unified HRSD portal empowers employees with seamless, self-service access to HR support while equipping HR leaders with enhanced visibility into service performance, request volumes, and employee journeys. This transformation delivers faster turnaround times, stronger compliance, and improved operational efficiency.

Executive Leadership Perspectives

Ashish Kumar, SVP-Cloud Business at Coforge, emphasized the dual role of ServiceNow as both a customer solution and internal platform: "Our adoption of ServiceNow AI-powered HR Service Delivery demonstrates how global organizations can modernize employee experience while maintaining execution discipline at scale. HRSD has transformed HR delivery through GenAI-enabled workflows, intelligent self-service, and AI agents."

Adrian Johnston, President APAC Sales at ServiceNow, highlighted the implementation's significance: "Coforge is setting a new benchmark for how fast-growing enterprises can use AI to deliver a modern, connected employee experience. This implementation shows how AI-powered workflows can transform business operations and deliver measurable business impact."

Strategic Business Impact

The platform enhances global consistency, reduces dependency on manual processes, and accelerates service timelines across HR, IT, Workplace Services, and Legal functions. As Coforge continues expanding across industries and regions, the ServiceNow-powered HRSD platform provides a scalable, AI-first foundation that allows HR teams to focus on high-value initiatives while maintaining operational excellence.

This internal transformation directly supports Coforge's high-growth trajectory and reinforces the company's position as an AI-first enterprise, establishing a scalable, high-performance HR operating model designed for continued growth and long-term execution strategy.

Coforge Limited has successfully completed the transition of its Registrar and Share Transfer Agent (RTA) services and published comprehensive newspaper notices to inform stakeholders about various compliance matters. The company has fulfilled regulatory requirements by publishing detailed notices in Business Standard (Hindi and English) on March 21, 2026.

RTA Transition Completion

The company has completed the process of changing its RTA from Alankit Assignments Limited to MUFG Intime India Private Limited, effective March 19, 2026. This transition follows previous communications to the stock exchanges and has received necessary regulatory confirmations.

Regulatory Compliance and Newspaper Publication

Pursuant to Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, Coforge has published comprehensive notices covering multiple compliance matters. The publication was signed by Barkha Sharma, Company Secretary & Compliance Officer, and submitted to both BSE Limited and National Stock Exchange of India Limited.

IEPF Transfer Requirements

The company has provided detailed information about the transfer of unclaimed dividend and corresponding equity shares to the Investor Education and Protection Fund (IEPF). Under Section 124 of the Companies Act, 2013, equity shares with unclaimed dividends for seven consecutive years must be transferred to IEPF Authority.

Special Window for Physical Share Transfers

In accordance with SEBI regulations, a special window remains available for re-lodgement of transfer requests relating to physical shares executed prior to April 1, 2019. This facility provides an opportunity for investors whose earlier transfer requests were rejected due to documentation deficiencies.

New RTA Contact Information

Shareholders are advised to direct all future correspondence pertaining to share transfer, transmission, change of address, nomination, dematerialisation, and dividend matters to the new RTA.

MUFG Intime India Private Limited
Unit: Coforge Limited

• Address: C-101, 1st Floor, Embassy 247, LBS Marg, Vikhroli West, Mumbai – 400 083
• Telephone: +91 22 4918 6000
• Email: investor.helpdesk@in.mps.mufg.com
• Website: https://in.mps.mufg.com

The comprehensive newspaper publication ensures all stakeholders are informed about the RTA transition, IEPF compliance requirements, and available facilities for physical share transfers, demonstrating Coforge's commitment to regulatory compliance and shareholder communication.