3i infotech Limited has informed stock exchanges about an arbitration order received by its Singapore subsidiary from Vietnam International Arbitration Centre (VIAC) regarding a project dispute with Bao Minh Insurance Corporation. The order, dated April 3, 2026, was received on April 21, 2026, and relates to implementation issues with the PREMIA 11 insurance system.

Dispute Details

The dispute centers around a Software Principal Agreement between 3i Infotech Asia Pacific Pte Limited, Singapore (wholly owned subsidiary) and Bao Minh Insurance Corporation for implementation of the PREMIA 11 insurance system. Bao Minh has alleged non-delivery of the agreed scope and functionalities, leading to project delays and non-performance issues.

Financial Impact Assessment

The arbitration order carries significant financial implications for the Singapore subsidiary, while the parent company 3i Infotech Limited reports no direct impact. The potential liability includes multiple components across different currencies.

Company's Response Strategy

The Singapore subsidiary is currently evaluating available legal remedies and plans to dispute the arbitration order. The company has highlighted that the order was passed unilaterally without providing an opportunity to be heard. Additionally, 3i Infotech disclosed that although certain business operations were subsequently transferred to Azentio Software Private Limited and some activities subcontracted to Nityo Infotech, the Singapore subsidiary remains the primary contracting party under the agreement.

Legal and Operational Considerations

The company plans to issue a legal notice to Azentio Software Private Limited seeking indemnification of the claim based on the Business Transfer Agreement. This development underscores the complexities involved when business operations are transferred while original contractual obligations remain with the transferring entity. The dispute classification falls under contractual breach, as disclosed in the regulatory filing under Regulation 30 of SEBI listing requirements.

3i infotech Limited announced a strategic partnership development on April 17, 2026, with its wholly owned subsidiary 3i Infotech Inc., USA being onboarded into the SAP Partner Ecosystem. This partnership represents a significant advancement in the company's enterprise transformation capabilities and cloud-focused SAP strategy.

Partnership Details and Strategic Focus

The onboarding follows the PE Service Partnership model, with a specific focus on SAP Cloud ERP and enterprise transformation services. This partnership enables 3i Infotech to support enterprises across the comprehensive SAP landscape, including key platforms and solutions.

Service Capabilities and SAP Solutions

Through this engagement, 3i Infotech will deliver a comprehensive suite of SAP services designed to enable long-term value realization and operational continuity for clients. The company will leverage SAP's technology framework to strengthen service delivery and accelerate outcomes across multiple business areas.

Key Service Offerings:

• Implementation services
• Application management services (AMS)
• Managed services
• Industry-led solutions

SAP Platform Coverage:

• SAP S/4HANA Cloud
• RISE with SAP
• SAP Business Technology Platform (BTP)

Leadership Perspective

Raj Ahuja, Group CEO of 3i Infotech Limited, emphasized the strategic importance of this partnership: "Becoming part of the SAP Partner Ecosystem is a strategic milestone for us as we continue to strengthen our enterprise transformation capabilities across the SAP landscape. This partnership aligns with our long-term vision of enabling enterprises to modernize their core systems with agility and scale. We look forward to collaborating closely with SAP to deliver meaningful business outcomes for our customers globally."

Strategic Implications

This onboarding reflects 3i Infotech's focus on strategic alliances and expanding its presence in key global markets, particularly North America. The partnership aims to drive faster deployments, predictable transformation journeys, and measurable business impact for clients across enterprise resource planning, data-driven decision-making, and business process transformation.

Company Background

3i Infotech Limited operates as a global IT services and solutions group headquartered in Mumbai, India, serving enterprises since 1993. The company delivers digital transformation services across BFSI, healthcare, manufacturing, retail, and government sectors, with expertise spanning cloud, IT infrastructure, application modernisation, data and analytics, cybersecurity, and business process services. The company maintains a strong presence across North America, India, Asia Pacific, and the Middle East.