Zomato and HDFC Pension Launch NPS Model for Gig Workers, Over 30,000 Sign Up in 72 Hours
Zomato partnered with HDFC Pension to introduce the 'NPS Platform Workers Model' for gig workers on October 1. Over 30,000 delivery partners generated Permanent Retirement Account Numbers within 72 hours of launch. Finance Minister Nirmala Sitharaman officially launched the initiative. Zomato aims to enable more than 100,000 delivery partners to open NPS accounts by 2025. The model features small periodic contributions and portability across platforms. The onboarding process uses digital integration with existing KYC details. India's gig economy is projected to have 23.5 million platform workers by FY2030. Zomato reported about 509,000 independent monthly active delivery partners in its latest quarterly results.

*this image is generated using AI for illustrative purposes only.
Zomato, the popular food delivery platform, has partnered with HDFC Pension to introduce a groundbreaking retirement savings initiative for gig workers. The 'NPS Platform Workers Model', launched on October 1, aims to provide much-needed financial security for the growing gig economy workforce in India.
Rapid Adoption by Delivery Partners
The new National Pension System (NPS) model has seen remarkable uptake, with over 30,000 delivery partners generating their Permanent Retirement Account Numbers within just 72 hours of the rollout. This swift adoption underscores the pressing need for such financial tools among gig workers.
Government Support and Launch
Finance Minister Nirmala Sitharaman officially launched the initiative in New Delhi during an event organized by the Pension Fund Regulatory and Development Authority (PFRDA) for NPS Diwas. The government's involvement highlights the importance of addressing retirement planning for the gig economy at a national level.
Ambitious Targets and Model Features
Zomato has set an ambitious target of enabling more than one lakh delivery partners to open NPS accounts by the end of 2025. Key features of the model include:
- Small periodic contributions to build retirement savings
- Portability across platforms, providing flexibility for workers with multiple employers
Streamlined Onboarding Process
The onboarding process leverages digital integration, utilizing existing Know Your Customer (KYC) details with worker consent. This streamlined approach aims to reduce barriers to entry and encourage widespread adoption among gig workers.
Addressing a Growing Workforce
India's gig economy is expanding rapidly, with an estimated 23.5 million platform workers projected by FY2030. However, awareness of formal retirement savings options among this workforce has been limited. Zomato's initiative seeks to address this gap, providing a structured way for gig workers to plan for their future.
Zomato's Commitment to Worker Welfare
Zomato reported approximately 5.09 lakh independent monthly active delivery partners in its latest quarterly results. The company already offers several support services at no cost to its workers, including:
- Health insurance
- Accident cover
The introduction of the NPS model further demonstrates Zomato's commitment to enhancing the welfare of its gig workforce.
Implications for the Gig Economy
This collaborative effort between Zomato and HDFC Pension could set a precedent for other platforms in the gig economy. By providing accessible retirement savings options, the initiative may help address some of the financial insecurities often associated with gig work, potentially leading to a more stable and secure workforce in this rapidly growing sector.
The success of this program could pave the way for similar models across various gig economy platforms, potentially reshaping the landscape of financial security for millions of workers in India's evolving job market.