Tata Consultancy Services has announced a strategic partnership with GitLab to accelerate software innovation through AI-driven orchestration capabilities. This collaboration aims to enhance the DevSecOps lifecycle and drive comprehensive business transformation initiatives for clients across various industries.

Strategic Partnership Overview

The partnership between TCS and GitLab focuses on leveraging artificial intelligence to streamline and orchestrate software development processes. This collaboration combines TCS's expertise in AI-led enterprise transformation capabilities with GitLab's pre-built AI agents and intelligent orchestration for software development. Together, the companies will enable customers to accelerate software delivery, enhance security, and orchestrate AI agents across the entire software development lifecycle within their organization's full context, standards, and guardrails.

Leadership Perspectives

Alex Picker, VP of Global Ecosystems at GitLab, emphasized the value of TCS's extensive industry experience and global scale in maximizing GitLab Duo Agent Platform benefits. He noted that the partnership enables joint customers to transform how they build and deliver software while maintaining enterprise-grade governance, security, and support.

Ashok Krish, Head - AI Practice at TCS, highlighted that transformation in the AI era requires fundamental reimagining of software development processes. He stated that the partnership makes AI real for enterprises by bringing AI-Native DevSecOps capabilities to clients, particularly crucial as enterprises navigate AI-led rapid software development while maintaining reliability, security, and compliance.

GitLab Duo Agent Platform Implementation

The cornerstone of this partnership involves implementing GitLab Duo Agent Platform, which enables organizations to orchestrate agentic AI automation across the software lifecycle. The platform provides comprehensive capabilities including agentic chat, foundational agents prebuilt by GitLab experts, custom agents for complex development tasks, external agent integration with leading AI tools including Claude Code from Anthropic and Codex CLI from OpenAI, plus governance and security controls.

Industry Applications and Benefits

The partnership will benefit enterprises across multiple sectors through modernized operations and efficient workflows. For telecommunications providers and media companies, it will accelerate 5G service rollouts, modernize content delivery platforms, and implement AI-driven customer experiences at scale. In the financial sector, GitLab's Intelligent Orchestration Platform combined with TCS's expertise enables faster innovation without compromising compliance for core banking system modernization.

Strong traction is emerging across retail, manufacturing, healthcare, and public sector organizations. TCS will develop industry-specific AI workflow templates and pre-built agents addressing common use cases, enabling customers to adopt AI-powered development practices for accelerated time-to-value.

Comprehensive Transformation Services

TCS will combine its industry expertise with GitLab's unified DevSecOps platform to deliver comprehensive transformation services. These include initial assessments, migration roadmaps, custom agent development, industry-specific accelerators, and managed platform services. TCS Centers of Excellence will provide ongoing enablement, change management, and enterprise support for large-scale migrations and transformations in complex, multi-team development environments.

Tata Consultancy Services has announced a comprehensive multi-year partnership with ServiceNow to accelerate large-scale AI adoption across enterprises. The collaboration focuses on transforming manual, fragmented business processes into intelligent, autonomous workflows that continuously learn and improve.

Partnership Framework and Objectives

The strategic alliance targets enterprises seeking to reimagine work transformation through AI, particularly in back-office functions including human resources, finance, supply chain, procurement, and employee services. TCS will develop solutions on the ServiceNow platform utilizing trusted AI and unified governance models to enhance enterprise workflow efficiency.

Leadership Perspectives

Amit Zavery, President, Chief Operating Officer and Chief Product Officer at ServiceNow, emphasized the partnership's role in helping enterprises move beyond isolated AI experiments. "Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agentic AI natively into workflows, modernizing legacy environments, and driving measurable business outcomes," Zavery stated.

Aarthi Subramanian, Executive Director – President and Chief Operating Officer at TCS, highlighted the transformation potential: "Our partnership with ServiceNow brings together trusted AI, modern workflows, and deep industry knowledge that will help customers reimagine workflows for the AI era using TCS' five-stage AI Autonomy Framework."

Solution Applications and Business Impact

The partnership will deliver transformative solutions across multiple business functions. HR operations will shift from fragmented services to unified, experience-led hire-to-retire lifecycle management, enhancing employee productivity, engagement, and retention. Customer order processing will evolve from slow, multi-step cycles to high-velocity revenue engines that improve cash flow and revenue predictability.

Implementation and Investment Strategy

TCS currently serves as the largest user of ServiceNow's IT Asset Management, deploying the solution across thousands of devices within three months. This implementation validates the partnership foundation and demonstrates solution credibility. Both companies will invest in co-innovation labs, solution showcases, and integrated go-to-market programs.