Tata Consultancy Services has announced a comprehensive multi-year partnership with ServiceNow to accelerate large-scale AI adoption across enterprises. The collaboration focuses on transforming manual, fragmented business processes into intelligent, autonomous workflows that continuously learn and improve.

Partnership Framework and Objectives

The strategic alliance targets enterprises seeking to reimagine work transformation through AI, particularly in back-office functions including human resources, finance, supply chain, procurement, and employee services. TCS will develop solutions on the ServiceNow platform utilizing trusted AI and unified governance models to enhance enterprise workflow efficiency.

Leadership Perspectives

Amit Zavery, President, Chief Operating Officer and Chief Product Officer at ServiceNow, emphasized the partnership's role in helping enterprises move beyond isolated AI experiments. "Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agentic AI natively into workflows, modernizing legacy environments, and driving measurable business outcomes," Zavery stated.

Aarthi Subramanian, Executive Director – President and Chief Operating Officer at TCS, highlighted the transformation potential: "Our partnership with ServiceNow brings together trusted AI, modern workflows, and deep industry knowledge that will help customers reimagine workflows for the AI era using TCS' five-stage AI Autonomy Framework."

Solution Applications and Business Impact

The partnership will deliver transformative solutions across multiple business functions. HR operations will shift from fragmented services to unified, experience-led hire-to-retire lifecycle management, enhancing employee productivity, engagement, and retention. Customer order processing will evolve from slow, multi-step cycles to high-velocity revenue engines that improve cash flow and revenue predictability.

Implementation and Investment Strategy

TCS currently serves as the largest user of ServiceNow's IT Asset Management, deploying the solution across thousands of devices within three months. This implementation validates the partnership foundation and demonstrates solution credibility. Both companies will invest in co-innovation labs, solution showcases, and integrated go-to-market programs.

Tata Consultancy Services and OpenAI have announced a multi-dimensional strategic partnership that will drive AI-powered innovation across enterprise, consumer, and social sectors. The collaboration spans multiple high-impact areas, including AI-led innovation across Tata Group companies, joint efforts to drive AI transformation globally, and establishing AI infrastructure in India.

Partnership Components

The strategic alliance encompasses several key areas designed to accelerate AI adoption and transformation. The partnership includes empowering Tata Group employees with enterprise AI tools, building industry-specific solutions, joint market initiatives, developing AI infrastructure, and creating social impact programs.

AI Infrastructure Development

A significant component of the partnership involves TCS' HyperVault unit collaborating with OpenAI on a multi-year agreement to develop AI infrastructure in India. In the initial phase, TCS will develop AI infrastructure with 100MW capacity, with an option to scale to 1 GW. This infrastructure will power next-generation AI workloads and position India as a global AI hub.

TCS established HyperVault in 2025 with a vision to deliver gigawatt-scale secure, reliable, large-scale AI-ready infrastructure for hyperscalers and AI-driven organizations. Powered by green energy, it will offer purpose-built, liquid-cooled data centers with high rack densities and network connectivity across all key cloud regions.

Joint Market Initiatives

TCS and OpenAI will jointly enable Indian and global enterprises to transform with AI-powered solutions specific to their organizational context. Through this collaboration, TCS will help customers accelerate AI-led transformation by deploying, integrating, and scaling OpenAI's advanced AI platforms worldwide. The companies will combine OpenAI's leading Agentic AI solutions with TCS' contextual knowledge of industries and deep AI skills to build impactful industry-specific solutions.

Social Impact and Youth Development

The OpenAI Foundation and TCS will collaborate to provide AI training and resources to Indian youth, enabling them to apply AI responsibly and efficiently on a large scale. Together, they will develop technology toolkits for NGOs and launch initiatives focused on young people, with the objective of improving the livelihoods of at least one million Indian youth.

Leadership Perspectives

Sam Altman, CEO of OpenAI, emphasized India's leadership in AI adoption, stating that the country is well-placed to help shape AI's future with its talent, ambition, and strong government support. N Chandrasekaran, Chairman of Tata Sons, described the collaboration as a major milestone in India's vision to become a global leader in AI, highlighting the opportunity to transform industries and skill India's youth for the AI era.

Company Background

Tata Consultancy Services has established itself as the technology partner of choice for industry-leading organizations worldwide since its inception in 1968. The company has set an aspiration to become the world's largest AI-led technology services company and generated consolidated revenues of over US $30.00 billion in the fiscal year ended March 31, 2025. With a highly skilled workforce spread across 55 countries and 202 service delivery centers globally, TCS has been recognized as a top employer across six continents.