Star Health Insurance has notified stock exchanges regarding a name change of one of its joint statutory auditors following a corporate restructuring. The health insurance company announced that M S K A & Associates has converted into a Limited Liability Partnership (LLP) structure, resulting in a formal name change.

Auditor Firm Conversion Details

The audit firm M S K A & Associates has undergone conversion into a Limited Liability Partnership under the provisions of the Limited Liability Partnership Act, 2008. Following this conversion, the firm will operate under the new name M S K A & Associates LLP, Chartered Accountants, effective from January 13, 2026.

Continuity of Audit Services

Star Health has emphasized that the conversion does not impact the existing audit engagement in any manner. The firm will continue to discharge its functions as the joint statutory auditor of the company for the remaining tenure of their appointment. This ensures continuity in the company's audit processes and compliance requirements.

Regulatory Compliance

The announcement was made through a formal communication to both BSE Limited and National Stock Exchange of India Limited on January 28, 2026. The disclosure has been made available on the company's official website at www.starhealth.in , ensuring transparency and compliance with regulatory requirements under Regulation 30.

Company Information

Star Health and Allied Insurance Co. Ltd. trades on BSE with scrip code 543412 and on NSE under the symbol STARHEALTH. The communication was signed by Jayashree Sethuraman, Company Secretary & Compliance Officer, confirming the official nature of this corporate announcement.

Star Health Insurance and Allied Insurance Company Limited, India's largest standalone health insurer, delivered exceptional financial performance in Q3FY26, reporting a remarkable 414% year-on-year growth in Profit After Tax to ₹449 crores under Ind AS accounting standards. The company demonstrated strong business momentum with significant improvements across key operational metrics, reinforcing its market leadership position.

Strong Premium Growth and Market Leadership

The company's business performance remained robust during Q3FY26, with Gross Written Premium on net basis growing 23% year-on-year to ₹5,047 crores. Retail GWP showed even stronger growth of 27% YoY to ₹4,838 crores, driven by an impressive 60% YoY growth in fresh retail premiums. For the nine-month period FY26, GWP reached ₹13,856 crores, marking a 16% YoY increase, while retail GWP grew 20% YoY to ₹13,170 crores. The company maintained its dominant market position with a 31.3% market share in India's retail health segment for 9M FY26.

Exceptional Financial Performance

The company achieved underwriting profit of ₹46 crores in Q3FY26, a significant turnaround from the underwriting loss of ₹79 crores in Q3FY25. For the nine-month period, underwriting profit reached ₹20 crores compared to a loss of ₹227 crores in the previous year.

Operational Efficiency Improvements

Star Health demonstrated substantial improvements in key operational ratios during Q3FY26. The combined ratio improved by 317 basis points to 98.9% compared to 102.1% in Q3FY25, driven by both loss ratio and expense ratio improvements.

Digital Transformation and Customer Experience

The company continued to strengthen its digital capabilities across the value chain. Digital channels contributed 20% of fresh retail sales during the fiscal year, while 76% of overall premiums across channels were collected through digital routes. The distribution app "Atom" facilitated 85% of fresh policy acquisitions digitally in Q3, indicating higher digital adoption rates.

Star Health's AI-enabled claims engine scaled up significantly, enabling migration of 57% of claims traffic, which enhanced productivity levels and improved customer feedback. The customer app exceeded 13 million downloads by December 2025 with over 1.5 million monthly active users. Self-service adoption showed strong growth with over 60,000 claims submitted and over 3 lakh policies renewed through the application.

Claims Excellence and Customer Satisfaction

During 9M FY26, Star Health settled 1.36 million claims amounting to over ₹8,900 crores, demonstrating its commitment to customer service. The company maintained robust renewal trends with 99.2% persistency during the period. Customer satisfaction metrics improved significantly, with company-level Net Promoter Score increasing from 55 in December 2024 to 64 in December 2025, while claims NPS improved from 63 to 64 during the same period.

Management Commentary

Anand Roy, CEO & Managing Director, emphasized the company's focus on maintaining leadership in retail health while building a durable, value-accretive franchise. He highlighted that actions towards portfolio recalibration, disciplined underwriting, prudent expense management, and technology-led delivery are translating into a stronger operating profile. The company reported a healthy investment yield of 9.6%, underlining its proactive stance towards value creation. Roy also noted the company's alignment with IFRS reporting standards to enhance transparency and comparability ahead of the industry's transition to this regime in 2027.