Malhotra Asks RBI Staff to Focus on Customer Centricity, Regulatory Calibration

3 min read     Updated on 31 Dec 2025, 09:38 PM
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Overview

Governor Sanjay Malhotra reviewed RBI's 2025 performance highlighting regulatory framework overhaul, accommodative monetary policy with four rate cuts, and improved customer service delivery. He set 2026 priorities emphasizing regulatory calibration, supervision enhancement, and customer centricity amid evolving economic landscape.

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Reserve Bank of India Governor Sanjay Malhotra outlined the central bank's policy achievements in 2025 and set priorities for 2026, emphasizing balanced interventions designed to maintain stability while supporting growth in a challenging global environment. In his year-end message to staff on December 31, Malhotra highlighted that policy measures were carefully calibrated against a backdrop of geopolitical uncertainties, uneven growth, and volatile financial markets.

New Year Priorities and Staff Guidance

Governor Malhotra asked RBI staff to persist with regulatory calibrations and sharpen supervision in the new year. In his annual message to staffers, he emphasized that customer centricity and financial inclusion "must remain at the heart" of the central bank's work.

"We must persist with strengthening the monetary policy framework, sharpening supervision, calibrating regulation, deepening financial markets, and improving payments and currency management," Malhotra said in the message.

Priority Area Focus
Monetary Policy Strengthen framework
Supervision Sharpen oversight capabilities
Regulation Continue calibration efforts
Financial Markets Deepen market infrastructure
Payments & Currency Improve management systems

The Governor noted that staff responsibilities will continue to expand in 2026, marked by a rapidly evolving economic and financial landscape shaped by technological change, geoeconomic shifts, and rising public expectations.

Regulatory Framework Overhaul

The RBI made significant strides in regulatory simplification during 2025, implementing a structured framework for regulation formulation. The central bank consolidated a substantial number of regulatory instructions, streamlining the compliance landscape for financial institutions.

Reform Area Details
Circulars Scrapped Over 9,000 circulars repealed
New Framework 244 Master Directions created
Entity Coverage 11 types of regulated entities
Incorporated Circulars 3,809 subsumed into master circulars
Obsolete Circulars 5,673 junked for being outdated

Malhotra noted that these regulatory reforms strengthened the financial sector, enhanced credit flow, improved competitiveness and efficiency of regulated entities, and reinforced consumer centricity.

Monetary Policy Actions

The RBI implemented an accommodative monetary policy stance throughout 2025, reducing the repo rate on four occasions. This progressive easing brought the benchmark interest rate down significantly over the course of the year.

Metric Performance
Repo Rate (Start 2025) 6.50%
Repo Rate (End 2025) 5.25%
Rate Cuts 4 reductions
Retail Inflation (Jan-Nov) 2.30% average
GDP Growth (Jan-Sep) 7.80% quarterly average

The inflation performance remained within the RBI's comfort zone, while economic growth maintained robust momentum during the January-September period.

Operational Improvements and Customer Focus

The central bank enhanced its internal governance and customer service delivery mechanisms during 2025. Malhotra highlighted that "a vital dimension of our work this year was the emphasis on customer service and grassroots engagement."

Service Metric Achievement
Application Processing 99.40% within timelines
CPGRAMS Resolution 100% since November 14
Service Delivery Most services online
Financial Inclusion National Strategy 2025-2030 launched

The RBI also implemented re-KYC camps and unclaimed deposits campaigns as part of its customer-focused initiatives.

Institutional Values and Future Outlook

Malhotra emphasized that technical excellence must be coupled with commitment to the central bank's "core institutional values" of integrity, independence, efficiency, humility and a deep sense of public service. He told staff that the RBI's strength "has always flowed from its people and from a shared belief that our work, though often unseen, makes a meaningful difference to the nation."

The Governor stressed that achieving 2026 objectives would require enhanced analytical capabilities, technology adoption, and process improvements, while maintaining focus on customer centricity and financial inclusion as central to the RBI's mission.

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Bank Holidays January 2026: 16 Days Closure Including Regional Festivals

2 min read     Updated on 31 Dec 2025, 07:34 PM
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Overview

The Reserve Bank of India has released the January 2026 bank holiday calendar showing 16 total closure days, comprising 10 scheduled holidays for regional festivals like New Year, Makar Sankranti, and Republic Day, plus 6 weekend closures. While physical branches remain shut, digital banking services including UPI, net banking, and ATM transactions continue operating throughout all holiday periods.

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The Reserve Bank of India has released the comprehensive bank holiday calendar for January 2026, revealing that banking services will remain suspended for 16 days during the month. This includes 10 scheduled holidays for regional festivals and national observances, along with 6 regular weekend closures across second and fourth Saturdays plus all Sundays.

January 2026 Holiday Breakdown

Banks across multiple states and Union Territories will observe varied closure schedules based on regional celebrations and national holidays. The month begins with New Year celebrations and concludes with Republic Day, ensuring diverse banking operations across different states.

Total Closure Days: Details:
Scheduled Holidays: 10 days
Weekend Closures: 6 days
Total January Closures: 16 days
National Holiday: Republic Day (January 26)

Complete January 2026 Bank Holiday Schedule

The detailed calendar encompasses regional festivals, religious observances, and national celebrations that will affect banking operations throughout January.

Date: Holiday: Affected States:
January 1: New Year/Gaan-Ngai Mizoram, Manipur, Nagaland, Meghalaya, Arunachal Pradesh, Sikkim, West Bengal
January 2: New Year Celebration/Mannam Jayanthi Kerala, Mizoram
January 3: Birth Anniversary of Hazrat Ali Uttar Pradesh
January 10: Second Saturday All states
January 12: Birth Anniversary of Swami Vivekananda West Bengal
January 14: Makar Sankranti/Magh Bihu Assam, Odisha, Arunachal Pradesh, Gujarat
January 15: Uttarayana Punyakala/Pongal/Makara Sankranti Tamil Nadu, Karnataka, Andhra Pradesh, Telangana
January 16: Thiruvalluvar Day Tamil Nadu
January 17: Uzhavar Thirunal Tamil Nadu
January 23: Netaji Subhas Chandra Bose/Saraswati Puja/Basanta Panchami West Bengal, Odisha, Tripura
January 24: Fourth Saturday All states
January 26: Republic Day National holiday - All states

Weekend Closures and Banking Policy

All scheduled and non-scheduled banks observe public holidays on second and fourth Saturdays along with regular Sunday closures, as per RBI notification. The weekend closure schedule for January includes specific dates that contribute to the total 16-day closure period.

Weekend Type: January 2026 Dates:
Regular Sundays: January 4, 11, 18, 25
Second Saturday: January 10
Fourth Saturday: January 24

Digital Banking Services Continuity

Despite physical branch closures during the 16-day holiday period, customers retain complete access to digital banking services. Online banking platforms, UPI payment systems, net banking, ATM networks, and mobile applications remain operational throughout all holiday periods, ensuring uninterrupted financial transactions when branches remain closed.

The Reserve Bank of India releases bank holiday calendars annually, categorizing closures under Negotiable Instruments Act, Real-Time Gross Settlement Holiday, and Banks' Closing of Accounts. Customers should plan their banking requirements in advance, particularly during extended holiday periods, to ensure smooth financial operations throughout January 2026.

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