Malhotra Asks RBI Staff to Focus on Customer Centricity, Regulatory Calibration

3 min read     Updated on 31 Dec 2025, 10:04 PM
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Overview

Governor Sanjay Malhotra reviewed RBI's 2025 performance highlighting regulatory framework overhaul, accommodative monetary policy with four rate cuts, and improved customer service delivery. He set 2026 priorities emphasizing regulatory calibration, supervision enhancement, and customer centricity amid evolving economic landscape.

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Reserve Bank of India Governor Sanjay Malhotra outlined the central bank's policy achievements in 2025 and set priorities for 2026, emphasizing balanced interventions designed to maintain stability while supporting growth in a challenging global environment. In his year-end message to staff on December 31, Malhotra highlighted that policy measures were carefully calibrated against a backdrop of geopolitical uncertainties, uneven growth, and volatile financial markets.

New Year Priorities and Staff Guidance

Governor Malhotra asked RBI staff to persist with regulatory calibrations and sharpen supervision in the new year. In his annual message to staffers, he emphasized that customer centricity and financial inclusion "must remain at the heart" of the central bank's work.

"We must persist with strengthening the monetary policy framework, sharpening supervision, calibrating regulation, deepening financial markets, and improving payments and currency management," Malhotra said in the message.

Priority Area Focus
Monetary Policy Strengthen framework
Supervision Sharpen oversight capabilities
Regulation Continue calibration efforts
Financial Markets Deepen market infrastructure
Payments & Currency Improve management systems

The Governor noted that staff responsibilities will continue to expand in 2026, marked by a rapidly evolving economic and financial landscape shaped by technological change, geoeconomic shifts, and rising public expectations.

Regulatory Framework Overhaul

The RBI made significant strides in regulatory simplification during 2025, implementing a structured framework for regulation formulation. The central bank consolidated a substantial number of regulatory instructions, streamlining the compliance landscape for financial institutions.

Reform Area Details
Circulars Scrapped Over 9,000 circulars repealed
New Framework 244 Master Directions created
Entity Coverage 11 types of regulated entities
Incorporated Circulars 3,809 subsumed into master circulars
Obsolete Circulars 5,673 junked for being outdated

Malhotra noted that these regulatory reforms strengthened the financial sector, enhanced credit flow, improved competitiveness and efficiency of regulated entities, and reinforced consumer centricity.

Monetary Policy Actions

The RBI implemented an accommodative monetary policy stance throughout 2025, reducing the repo rate on four occasions. This progressive easing brought the benchmark interest rate down significantly over the course of the year.

Metric Performance
Repo Rate (Start 2025) 6.50%
Repo Rate (End 2025) 5.25%
Rate Cuts 4 reductions
Retail Inflation (Jan-Nov) 2.30% average
GDP Growth (Jan-Sep) 7.80% quarterly average

The inflation performance remained within the RBI's comfort zone, while economic growth maintained robust momentum during the January-September period.

Operational Improvements and Customer Focus

The central bank enhanced its internal governance and customer service delivery mechanisms during 2025. Malhotra highlighted that "a vital dimension of our work this year was the emphasis on customer service and grassroots engagement."

Service Metric Achievement
Application Processing 99.40% within timelines
CPGRAMS Resolution 100% since November 14
Service Delivery Most services online
Financial Inclusion National Strategy 2025-2030 launched

The RBI also implemented re-KYC camps and unclaimed deposits campaigns as part of its customer-focused initiatives.

Institutional Values and Future Outlook

Malhotra emphasized that technical excellence must be coupled with commitment to the central bank's "core institutional values" of integrity, independence, efficiency, humility and a deep sense of public service. He told staff that the RBI's strength "has always flowed from its people and from a shared belief that our work, though often unseen, makes a meaningful difference to the nation."

The Governor stressed that achieving 2026 objectives would require enhanced analytical capabilities, technology adoption, and process improvements, while maintaining focus on customer centricity and financial inclusion as central to the RBI's mission.

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RBI Warns Stablecoins Pose Risks To India's Monetary Sovereignty, Financial Stability

3 min read     Updated on 31 Dec 2025, 08:41 PM
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Overview

The Reserve Bank of India has issued strong warnings about stablecoin risks to monetary sovereignty and financial stability in its bi-annual report. The central bank highlighted fundamental shortcomings in stablecoins' singleness, elasticity, and integrity while advocating for CBDCs as safer alternatives. RBI emphasized concerns about capital flow management circumvention and potential exploitation for financial crimes without adequate regulation.

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The Reserve Bank of India has issued a stern warning about the potential risks posed by widespread stablecoin adoption, stating it could significantly threaten India's monetary sovereignty and financial stability. The central bank outlined these concerns in a special feature within its bi-annual financial stability report released on Wednesday, emphasizing that "trust in money is the foundation for maintaining financial stability."

Key Risks to Monetary Control

The RBI emphasized that stablecoins create important financial stability risks due to their inherent vulnerabilities. The central bank particularly highlighted concerns about foreign currency denominated stablecoins, which could erode monetary control and weaken the transmission channels of domestic monetary policy. The RBI maintains a cautious stance on crypto assets, including stablecoins, prioritizing sovereign digital infrastructure to safeguard monetary sovereignty amid global shifts.

Risk Category Impact
Monetary Sovereignty Erosion of monetary control
Policy Transmission Weakened domestic monetary policy channels
Capital Flow Management Circumvention of capital movement controls
Financial Stability New channels of systemic risk

Fundamental Shortcomings of Stablecoins

According to the RBI, stablecoins position themselves as an alternative form of money but fall short of foundational requirements expected from a sound monetary system. The central bank identified three critical deficiencies that make stablecoins inadequate as a monetary instrument.

Requirement Stablecoin Deficiency
Singleness Lack of uniform value and acceptance
Elasticity Inability to respond appropriately to economic conditions
Integrity Insufficient credibility and safety mechanisms

The RBI noted that in their short history, stablecoins have proven volatile and vulnerable to confidence shocks and structural fragilities, citing episodes such as the May 2022 collapse of TerraUSD and the March 2023 US banking turmoil. Currently, the central bank maintains that risks from stablecoins to macrofinancial stability outweigh their purported benefits.

CBDC Advocacy and Policy Position

The central bank strongly advocates for Central Bank Digital Currencies over privately issued stablecoins. The RBI argues that CBDCs can achieve the benefits stablecoins claim to offer—efficiency, programmability, and instant settlement—while maintaining the credibility and safety of central bank money. The central bank emphasized that central bank money must remain the ultimate settlement asset and anchor for trust in the financial system.

Feature Stablecoins CBDCs
Efficiency Claimed benefit Proven capability
Programmability Available Enhanced features
Settlement Speed Instant Instant with safety
Credibility Limited Central bank backed
Safety Vulnerable Sovereign guarantee

Regulatory and Security Concerns

The RBI highlighted several critical concerns regarding stablecoin regulation and security. Without adequate regulation, stablecoins can be exploited for serious crimes, including money laundering, terrorism financing, and weapons proliferation financing. The central bank cautioned that stablecoins can circumvent controls on capital movement and complicate macroeconomic management, particularly for emerging economies like India where capital flow management frameworks play a crucial role in preserving external sector stability.

Stablecoins can bypass current foreign exchange transfer systems, impeding the effectiveness of capital flow management measures designed to maintain macroeconomic stability, safeguard foreign exchange reserves, and manage risks associated with sudden and volatile capital flows.

Global Regulatory Landscape

The RBI acknowledged that stablecoin growth could be driven by emerging legal and regulatory frameworks across major jurisdictions between 2023 and 2025, including the United States, European Union, Singapore, Hong Kong, and Japan. However, the central bank maintains its position that jurisdictions must carefully assess attendant risks and determine policy responses appropriate to their financial systems to mitigate risks posed by rapid stablecoin growth.

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