Interglobe Aviation has announced robust operational performance ahead of the holiday season, confirming full operational stability since December 9, 2025. The airline has been consistently operating high flight volumes while maintaining service quality across its extensive network.

Current Operational Performance

IndiGo's operational metrics demonstrate strong capacity utilization and passenger throughput:

The airline has been steadily adding capacity within government guidelines while maintaining IndiGo's standards of on-time performance across its entire network. This operational stability positions the company well to handle the anticipated surge in demand during the holiday season.

Managing Industry Disruptions

The aviation sector recently experienced industry-wide disruptions due to dense fog, particularly affecting northern India operations. IndiGo, like other airlines, faced operational challenges but successfully managed these circumstances to maintain operational stability. The company has implemented effective management strategies to minimize disruptions across its network.

With weather forecasts indicating a harsher winter ahead, IndiGo remains committed to ensuring reliability and minimizing disruptions to provide the least inconvenience to customers. The airline's proactive approach to weather-related challenges demonstrates its operational resilience.

Fleet Expansion and Route Development

IndiGo is preparing for a significant milestone with the upcoming arrival of India's first Airbus A321XLR aircraft. This new aircraft type aims to redefine medium-to-long haul flying for travelers in India and the subcontinent, expanding the airline's operational capabilities.

The company is also evaluating additional domestic and international destinations in line with its fleet expansion plans, with further updates to be shared in due course. This expansion strategy aligns with IndiGo's commitment to connecting India with key destinations around the world.

Strategic Positioning

IndiGo's operational performance reflects its strong market position and ability to maintain service levels during challenging conditions. The airline's consistent flight operations across 138 destinations demonstrate the breadth of its network coverage and operational expertise.

The company's spokesperson emphasized their commitment to giving wings to the nation and connecting India with key destinations worldwide, reinforcing IndiGo's strategic focus on both domestic and international market expansion.

IndiGo reports flying over 1 million customers every 3 days with 2,100-2,200 daily flights across 138 destinations. The company is preparing for the A321XLR launch and Athens routes starting January 2026, further solidifying its position in the aviation market and expanding its international reach.

The Consumer Affairs Ministry has received around 100 complaints related to Interglobe Aviation 's IndiGo ticket cancellations following the airline's operational crisis in early December, Consumer Affairs Secretary Nidhi Khare announced on Wednesday. The complaints, covering ticket cancellations, refunds, and compensation claims, have been forwarded to the aviation regulator through Air Seva, the government's air travel grievance platform.

Consumer Complaints and Regulatory Response

The ministry received complaints on the National Consumer Helpline regarding various issues stemming from IndiGo's operational disruptions. Khare explained that consumers faced problems with ticket cancellations, full refunds, and partial refund disputes that customers found incorrect. Some passengers also sought compensation after missing connecting flights and facing other travel consequences.

December Operational Crisis Impact

IndiGo faced a major operational crisis in early December with over 2,000 flight cancellations in a week, stranding thousands during peak travel season. The disruptions primarily affected cities like Mumbai, Hyderabad, and Delhi, caused mainly by inadequate planning in implementing new flight duty norms for pilots. The new regulations required pilots and cabin crew to receive extended rest periods, including 48-hour weekly breaks instead of the previous 36 hours, along with stricter limits on night landings.

Regulatory Actions and Investigation

Following the disruptions, the Civil Aviation Ministry reduced IndiGo's winter flight schedule by 10.00% and imposed airfare caps to prevent steep increases in ticket prices. A high-level panel is currently probing IndiGo's operational disruptions, while the Directorate General of Civil Aviation (DGCA) issued a show-cause notice to CEO Pieter Elbers. The DGCA and Ministry of Civil Aviation will handle the consumer complaints as they oversee the aviation sector.

Current Operational Status

IndiGo has confirmed full stabilization of operations and readiness for the holiday travel surge. The airline is now maintaining robust operational metrics, operating 2,100-2,200 daily flights while serving over 1 million customers every 3 days across 138 destinations. The carrier has effectively managed recent weather challenges, including dense fog conditions across northern India that led to industry-wide disruptions.

Khare attributed the relatively limited number of complaints to "very proactive work" by the civil aviation ministry in addressing the crisis. The airline has thanked customers for their continued trust and reiterated its commitment to strengthening connectivity within India and to key global destinations.