Interglobe Aviation has confirmed continued operational stability ahead of the holiday season, maintaining robust performance metrics across its extensive network. The airline has successfully sustained full operational stability since December 9, 2025, while consistently operating high flight volumes and maintaining service quality.

Current Operational Performance

IndiGo's operational metrics demonstrate strong capacity utilization and passenger throughput:

The airline has been steadily adding capacity within government guidelines while maintaining IndiGo's standards of on-time performance across its entire network. This operational stability positions the company well to handle the anticipated surge in demand during the holiday season.

Managing Industry Disruptions

The aviation sector recently experienced industry-wide disruptions due to dense fog, particularly affecting northern India operations. IndiGo, like other airlines, faced operational challenges but successfully managed these circumstances to maintain operational stability. The company has implemented effective management strategies to minimize disruptions across its network.

With weather forecasts indicating a harsher winter ahead, IndiGo remains committed to ensuring reliability and minimizing disruptions to provide the least inconvenience to customers. The airline's proactive approach to weather-related challenges demonstrates its operational resilience.

Fleet Expansion and Route Development

IndiGo is preparing for a significant milestone with the upcoming arrival of India's first Airbus A321XLR aircraft. This new aircraft type aims to redefine medium-to-long haul flying for travelers in India and the subcontinent, expanding the airline's operational capabilities.

The company is also evaluating additional domestic and international destinations in line with its fleet expansion plans, with further updates to be shared in due course. This expansion strategy aligns with IndiGo's commitment to connecting India with key destinations around the world.

Strategic Positioning

IndiGo's operational performance reflects its strong market position and ability to maintain service levels during challenging conditions. The airline's consistent flight operations across 138 destinations demonstrate the breadth of its network coverage and operational expertise.

The company's spokesperson emphasized their commitment to giving wings to the nation and connecting India with key destinations worldwide, reinforcing IndiGo's strategic focus on both domestic and international market expansion.

The Consumer Affairs Ministry has received around 100 complaints related to Interglobe Aviation 's IndiGo ticket cancellations following the airline's operational crisis in early December, Consumer Affairs Secretary Nidhi Khare announced. Meanwhile, IndiGo cancelled 67 flights from multiple airports due to forecasted bad weather and operational reasons, highlighting ongoing operational challenges for the carrier.

Latest Flight Cancellations and Weather Impact

IndiGo cancelled 67 flights from multiple airports, with only four cancellations attributed to operational reasons while the remaining were due to forecasted bad weather at various airports including Agartala, Chandigarh, Dehradun, Varanasi, and Bengaluru. The airline issued a travel advisory stating that low visibility and fog over Bangalore has impacted flight schedules, with the carrier monitoring weather conditions closely.

Consumer Complaints and Regulatory Response

The ministry received complaints on the National Consumer Helpline regarding various issues stemming from IndiGo's operational disruptions. Khare explained that consumers faced problems with ticket cancellations, full refunds, and partial refund disputes that customers found incorrect. Some passengers also sought compensation after missing connecting flights and facing other travel consequences. The complaints have been forwarded to the aviation regulator through Air Seva, the government's air travel grievance platform.

December Operational Crisis and Schedule Reduction

IndiGo faced a major operational crisis in early December with over 2,000 flight cancellations in a week, including 1,600 flights cancelled on a single day due to inadequate planning in implementing new rest norms for pilots. The disruptions primarily affected cities like Mumbai, Hyderabad, and Delhi, caused mainly by crew shortage and improper implementation of new regulations for pilots' duty period and rest, which were put in place from November 1.

Following the massive disruptions, the government reduced IndiGo's winter flight schedule by 10.00% or 214 flights per day. Under its original winter schedule, the airline was permitted to operate 15,014 domestic flights per week or about 2,144 flights per day. However, IndiGo can now operate no more than 1,930 flights per day on domestic routes under the current winter schedule.

Ongoing Investigation and Regulatory Oversight

The Directorate General of Civil Aviation (DGCA) formed a four-member panel comprising Joint DG Sanjay Brahamane, Deputy Director General Amit Gupta, senior Flight Operations Inspector Kapil Manglik, and FOI Lokesh Rampal to identify root causes of widespread operational disruptions. The panel has already questioned IndiGo CEO Pieter Elbers and Chief Operating Officer Isidre Porqueras as part of its probe and is expected to submit its report this week.

The DGCA has announced the period between December 10 and February 10 as the official fog window this winter, requiring airlines to mandatorily roster pilots trained in low-visibility conditions and deploy CAT-IIIB-compliant aircraft fleet for such operations. IndiGo's operations remain under DGCA monitoring following the earlier flight cancellations.