Hexaware Technologies , a global IT services and solutions provider, has announced the launch of its Agentic AI Academy in collaboration with upGrad Enterprise, marking a significant step in its AI workforce transformation journey. This initiative builds upon Hexaware's two-year investment in generative AI training, which has already reached 95% of its employees.

Advancing AI Capabilities

The Agentic AI Academy is designed to prepare Hexaware's global workforce for the next evolution in enterprise AI: Agentic systems. These autonomous, intelligent software agents are capable of planning, acting, and adapting in real-time, potentially revolutionizing how work is designed and delivered across various industries.

Comprehensive Learning Paths

The academy offers four distinct learning categories:

1. Builder.AI: Tailored for developers and engineers, focusing on building agent architectures from the ground up.
2. Collaborator.AI: Designed for teams adapting and customizing open-source or platform-based agent solutions within client environments.
3. Manage.AI: Aimed at delivery and operations leaders managing agent-human interactions, quality assurance, and real-time monitoring.

Strategic Partnership with upGrad Enterprise

The program's pedagogy and custom training content have been co-designed with upGrad Enterprise, leveraging their expertise in instructional design and outcome-focused learning models. This collaboration ensures that the training aligns with Hexaware's unique context and business priorities.

Rapid Implementation and Real-World Application

Hexaware aims to onboard a majority of its delivery and engineering teams through the Academy over the coming months. Notably, participants from initial batches are already engaging in live Agentic assignments, demonstrating the program's immediate practical application.

Vinod Chandran, Chief Operating Officer at Hexaware, emphasized the importance of this initiative, stating, "Agentic technologies are becoming fundamental to how enterprises operate. Agentic Academy ensures our people are equipped not only to use these systems but to lead engagements built around them."

Looking Ahead

As Hexaware expands its Agentic service offerings across industries, this initiative is poised to play a crucial role in maintaining the company's competitive edge in the rapidly evolving AI landscape. The company's commitment to building a scalable, future-ready workforce through this academy underscores its proactive approach to addressing the changing demands of the tech industry.

Satyendu Mohanty, EVP & Global Head of Talent Management at Hexaware, highlighted the strategic importance of the academy: "For such a large-scale delivery transformation, enabling a hybrid workforce of humans and agents to deliver shared outcomes, rapid talent transformation is imperative. Agentic Academy enables a common language, shared fluency, and real capability across roles."

With this launch, Hexaware Technologies demonstrates its dedication to staying at the forefront of AI innovation and workforce development, potentially setting a new standard for AI education and implementation in the corporate world.

Hexaware Technologies , a leading IT services company, has reported a year-over-year revenue growth of 8.6% for the second quarter, despite facing challenges from delayed decision-making by clients and macroeconomic headwinds. The company's reported EBITDA stood at 17.20%, in line with its full-year target range of 17.10%-17.40%.

Financial Performance

Hexaware's performance across verticals was mixed:

CEO R Srikrishna commented on the results, stating, "Our quarter on revenue performance was a little bit softer than what we had anticipated, predominantly driven by delayed decision-making from customers." He added that while this has led to somewhat lower expectations for the remainder of the year, the company remains confident in its long-term growth trajectory.

Strategic Acquisition

Hexaware completed the acquisition of SMC Squared to strengthen its Global Capability Center (GCC) setup services. This strategic acquisition is expected to be EPS accretive from day one and positions Hexaware to capitalize on the growing GCC market in India.

Srikrishna explained the rationale behind the acquisition, saying, "The market data shows that there are roughly 1,700 GCCs in India today, and that is expected to grow to 2,700 over the next 4-5 years. SMC specializes in setting up new GCCs, having established over 30 in the last decade."

Operational Highlights

The company reported improvements in key operational metrics:

Outlook and Challenges

While Hexaware has lowered its near-term growth expectations due to macroeconomic uncertainties and delayed decision-making by clients, the company maintains its long-term target of achieving $3 billion in revenue by calendar year 2029.

Vikash Jain, CFO of Hexaware, provided insights on the margin front, stating, "We remain on track to deliver on the reported margins in the range of 17.10%-17.40% for the full year."

Future Focus

Hexaware is actively working on several strategic initiatives to drive growth:

1. Legacy modernization using RapidX
2. Private equity sector expansion
3. Improving presence in India and Middle East
4. Leveraging AI for new service offerings

The company launched a new AI-based software engineering offering, demonstrating its commitment to rapidly evolving business models and experimenting with new services.

In conclusion, while Hexaware faces near-term challenges due to macroeconomic factors, its strategic acquisitions, operational improvements, and focus on emerging technologies position it well for long-term growth in the IT services sector.