Hexaware technologies announced the launch of Zero License on February 10th, 2026, a new enterprise offering designed to help organizations replace bloated SaaS workflows with agentic AI in months rather than years. The solution aims to reduce software license costs, eliminate manual effort, and simplify complex application stacks by making AI agents the primary execution layer.

Addressing Enterprise SaaS Challenges

Over the past decade, enterprise SaaS stacks have grown wider, rarely leaner. Teams add tools faster than they retire them, resulting in overlapping capabilities, rising license costs, and increasing integration overhead. Hidden waste from zombie licenses, shelfware, and auto-renewals continues to erode software ROI, while vendors tighten licensing models and reduce commercial flexibility.

Zero License addresses this challenge by shifting the focus from managing tools to executing outcomes. Instead of adding yet another layer of software, the offering introduces an AI operating layer over existing systems.

Solution Architecture and Benefits

The Zero License approach transforms how enterprises handle workflow execution:

This architecture reduces dependence on low-value SaaS, cuts integration overhead, and accelerates cycle times. The solution enables faster execution, simpler stacks, and measurable reduction in license spend within months.

Industry Applications

Zero License is particularly suited to workflow-heavy and regulated industries, offering specific applications across multiple sectors:

Healthcare:

• AI agents automate claims processing
• Prior authorizations handling
• Provider and member workflow management over core platforms

Insurance:

• Automated intake and triage processes
• Claims adjudication workflows
• Follow-up management across policy and claims systems

Banking and Financial Services:

• KYC process execution
• Customer onboarding automation
• Reconciliations and exception handling across systems

Manufacturing and Utilities:

• Planning and coordination automation
• Scheduling optimization
• Service execution management
• Reduction of tool sprawl and operational friction

Leadership Perspective

"Most organizations don't have a tooling problem. They have an execution problem," said Sanjay Salunkhe, President & Global Head – Digital and Software Services, Hexaware Technologies. "Zero License helps enterprises move from software that organizes work to AI that actually does the work. The result is faster execution, simpler stacks, and measurable reduction in license spend within months."

Siddharth Dhar, President & Global Head – AI, Hexaware Technologies, added: "With Zero License, AI isn't another tool in the stack. It's the execution surface. Enterprises can finally simplify their technology landscape while gaining greater control over how work actually gets done."

Company Overview

Hexaware Technologies is a global technology and business process services company that empowers enterprises worldwide to realize digital transformation at scale and speed. The company partners with organizations to build, transform, run, and optimize their technology and business processes, with offices across the world focused on creating value through great people and technology.

Hexaware Technologies Limited concluded its Q4CY25 earnings conference call on February 05, 2026, providing comprehensive insights into the company's financial performance and strategic outlook. The company reported mixed quarterly results while maintaining optimism for improved growth in CY26.

Q4CY25 Financial Performance

The company's Q4CY25 results reflected both achievements and challenges across key financial metrics. Revenue reached $389.0 million, representing a sequential decline of 1.5% from Q3CY25 but demonstrating year-over-year growth of 4.5% compared to Q4CY24.

For the full year CY25, the company achieved revenue of $1,537.4 million, marking a 7.6% increase from CY24's $1,428.9 million. The annual EBITDA reached INR 22,997 million with a margin of 17.1%, compared to INR 19,051 million and 15.9% margin in CY24.

Business Segment Performance and Strategic Developments

The company's revenue distribution across verticals shows Financial Services leading with 30.1% share, followed by Healthcare and Insurance at 20.6%. Manufacturing and Consumer contributed 16.3%, while High Tech and Professional Services accounted for 14.8% of total revenue.

Geographically, Americas remained the largest market contributing 74.2% of revenue, while Europe accounted for 19.4% and Asia Pacific contributed 6.4%.

AI Strategy and Innovation Leadership

CEO R Srikrishna emphasized the company's comprehensive AI strategy, stating that the goal is for "every single day, every single client, the work we do is positively impacted by AI." The company is implementing AI across four key areas: building AI into all platforms, creating new AI-enabled services, workforce retraining, and process transformation.

The company launched three new AI services during the quarter, including what management claims is the world's first completely AI-first global multilingual help desk in production, serving 33,000 employees. Additionally, the company introduced a "Zero License" offering, enabling clients to exit license software over time by replacing SaaS products with Agentic AI solutions.

Major Deal Wins and Pipeline Growth

The quarter witnessed significant deal momentum with the company's pipeline crossing $4 billion for the first time. Key wins included a large consolidation deal with a big tech company, significant banking sector engagements, and the world's largest pet insurance company contract covering IT integration and modernization.

CY26 Outlook and Margin Guidance

Management expects CY26 reported revenue growth to exceed CY25's 7.6% growth rate, despite anticipated Q1 headwinds from seasonal factors and client-specific issues. Banking and Healthcare & Insurance verticals are expected to lead growth, while Manufacturing & Consumer and Professional Services are projected to trail company average.

The company will transition to EBIT reporting from Q1 CY26, providing guidance of 13.0% - 14.0% EBIT margin. Management indicated that Q1 CY26 EBIT would be lower due to seasonal factors and deal ramp-ups, with H2 EBIT expected to exceed H1 performance as new deals normalize.

Operational Metrics and Workforce

The company's total headcount reached 33,844 employees as of Q4CY25, with voluntary attrition for IT services at 11.0% and utilization rate at 80.8%. The company added 254 resources during the quarter, marking the 10th consecutive quarter of headcount additions in preparation for deal ramp-ups.