Aditya Birla Capital Unveils AI-Powered Innovations to Transform Financial Services
Aditya Birla Capital Limited (ABCL) has implemented an AI-first strategy, launching AI-powered features on its ABCD platform. Key innovations include SimpliFi, a personal finance assistant, Know Your Policy for health insurance, and Protection Amplified for comprehensive customer protection. The company has deployed over 22 Gen AI use-cases, gaining recognition from Microsoft and Celent. ABCL has also introduced AI-driven business tools like Sales Assist and Service Assist. This digital transformation has contributed to significant financial growth across lending, insurance, and asset management sectors.

*this image is generated using AI for illustrative purposes only.
Aditya Birla Capital Limited (ABCL), a leading diversified financial services company in India, has announced a significant leap forward in its AI-first strategy. The company is implementing artificial intelligence initiatives across its operations, unveiling a suite of AI-powered features and innovations on its flagship omnichannel D2C platform, ABCD.
Enterprise-wide AI Implementation
ABCL's commitment to AI-driven transformation is evident in its establishment of an enterprise-wide Gen AI Centre of Excellence in 2023. In just 18 months, the company has:
- Deployed over 22 live Gen AI use-cases
- Rapidly scaled innovations to drive growth, productivity, engagement, and customer experience
Key AI-Powered Innovations
The company showcased several AI-powered features at the Global Fintech Fest:
SimpliFi: Personal Finance Assistant
- A suite of 7 AI-powered features acting as a personal finance assistant
- Offers personalized insights across credit, health, and spending
- Includes Market Pulse, Smart Signals, and Goal Compass for comprehensive financial guidance
Know Your Policy
- AI-powered feature that instantly decodes health insurance policies
- Provides coverage details and compares alternatives
Protection Amplified
- Offers 360-degree protection for customers
- Includes health-track, health-saver card, comprehensive personal insurance, and digital will for legacy planning
ConseQuest
- A life-simulation game transforming financial education into an interactive experience
Business Impact and Recognition
ABCL's AI-first approach has yielded significant results:
- Recognition as one of Microsoft's Top 50 Early Adopters in Gen AI at IGNITE, USA
- Awarded the Global Celent Model Bank Award for excellence in Generative AI
AI-Driven Business Tools
ABCL has launched several AI-assisted tools to enhance business operations:
- Sales Assist: Supports sales teams with AI-based training and product support
- Service Assist: Helps contact centre agents handle customer queries more efficiently
- Audit Assist and Marketing Assist: Automate workflows to reduce turnaround time
Financial Performance
The company's digital transformation strategy has contributed to impressive financial results:
Metric | FY22 | FY25 |
---|---|---|
Lending Book (NBFC and Housing Finance) | ₹67,185.00 | ₹1,57,404.00 |
Gross Premium (Health and Life Insurance) | ₹13,867.00 | ₹25,579.00 |
Total AUM (AMC, Life and Health Insurance) | ₹3,70,618.00 | ₹5,11,260.00 |
Consolidated PAT | ₹1,545.00 | ₹3,142.00 |
Consolidated Revenue | ₹23,456.00 | ₹47,369.00 |
Operating Profits (PBT) | ₹2,666.00 | ₹5,475.00 |
ABCL's AI-first strategy is reshaping its business model, driving scalable impact across its operations. By leveraging artificial intelligence, the company aims to deliver seamless customer experiences, boost productivity, reduce costs, and achieve sustainable, long-term growth across its diverse financial services portfolio.
Historical Stock Returns for Aditya Birla Capital
1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
---|---|---|---|---|---|
+1.94% | -1.64% | +2.87% | +56.87% | +33.46% | +382.73% |