Tata Consultancy Services has strengthened its long-standing partnership with Aviva UK through a significant expansion that will see the IT services giant manage over 6.5 million policies for the leading insurance provider. The enhanced collaboration adds 1.1 million life insurance policies to TCS's existing portfolio, demonstrating the deepening trust between the two organizations.

Partnership Expansion Details

TCS subsidiary Diligenta will manage an additional 1.1 million Aviva policies in the UK, expanding total coverage to over 6.5 million policies through its BaNCS platform. This expansion builds upon the companies' existing relationship and aims to deliver transformed services and enhanced customer experiences.

Technology and Service Enhancement

The partnership centers around a customer-centric approach to digitization at an enterprise level, aligned with New Consumer Duty Principles to ensure positive outcomes for customers. The enhanced services include self-service capabilities for customers, digitally powered service delivery centers, and a simplified technology landscape.

TCS leverages its BaNCS platform and contextual knowledge to improve service quality and enhance experiences for all stakeholders, including policyholders, advisers, and operational staff. These initiatives aim to enable faster resolutions, improved access to information, and better outcomes for customers.

Platform Capabilities

TCS BaNCS for Life Insurance and Pensions operates on a digital core and supports conversational interfaces to guide users through their business journeys. The platform's new product configurator is designed to enable agile product launches, potentially reducing time-to-market to a matter of days.

Key platform features include:

• Rich set of domain APIs for simplified ecosystem integration
• Interoperability across channels and business lines
• Advanced digital portals with built-in first-point resolution (FPR)
• Straight-through processing (STP) capabilities
• Risk control features
• Enhanced self-service options with contextualized communications

Strategic Significance

R Vivekanand, President, BFSI Products Platforms at TCS, stated that the enduring partnership with Aviva has been built on mutual trust and commitment over many years. He emphasized that Aviva's decision to entrust TCS with additional portfolios demonstrates the depth of their collaboration and TCS's commitment to delivering exceptional experiences.

The partnership reinforces TCS's position as an innovation partner for leading businesses in the UK. TCS works with over 200 of the nation's top brands and has recently announced plans to create 5,000 new jobs across the UK over the next three years.

Company Background

Aviva serves as the UK's leading diversified insurer, operating in the UK, Ireland, and Canada, with international investments in India and China. The company helps 25.2 million customers and has been serving people for more than 325 years.

Diligenta, established in 2005, currently administers over 20 million policies on behalf of its clients and maintains a track record of delivering transformation to the Life and Pensions industry through its market-leading platform powered by TCS BaNCS.

Tata Consultancy Services has announced the establishment of a fully owned subsidiary in Bhutan, marking a significant step in the company's Southeast Asian expansion strategy. This strategic move positions the IT services giant to capitalize on growing digital transformation opportunities in the region and accelerate regional digital transformation initiatives.

Strategic Expansion into Southeast Asia

The new subsidiary represents TCS's commitment to strengthening its presence in Southeast Asia, a region experiencing rapid digital adoption across various sectors. By establishing operations in Bhutan, TCS aims to leverage the country's strategic location and growing technology infrastructure to serve broader regional markets.

Digital Transformation Focus

The Bhutan subsidiary will play a crucial role in supporting digital transformation initiatives across Southeast Asia. This aligns with TCS's global strategy of helping organizations modernize their technology infrastructure and adopt digital-first approaches to business operations.

Regional Growth Strategy

This establishment in Bhutan demonstrates TCS's systematic approach to regional expansion, focusing on markets with significant growth potential in the digital services sector. The subsidiary will serve as a hub for delivering TCS's comprehensive range of IT services and consulting solutions to Southeast Asian clients.

The move reflects TCS's confidence in the region's economic prospects and the increasing demand for digital transformation services among businesses and government organizations across Southeast Asia.