Tata Consultancy Services (TCS), India's leading IT services provider, has announced a significant five-year partnership with Vodafone Idea (Vi) to revolutionize customer experience through an advanced AI-driven platform. This collaboration marks a pivotal moment in the telecommunications industry, leveraging cutting-edge technology to enhance service delivery and customer engagement.

Transforming Business Support Systems

The partnership aims to transform Vi's business support system (BSS) by implementing a future-ready platform powered by artificial intelligence. This strategic initiative will utilize TCS's flagship products, TCS HOBS™ and TCS TwinX™, to create a robust digital backbone for Vi's operations.

Key Features of the AI-Driven Platform

• TCS HOBS™: Will serve as the digital core for business support systems, enhancing agility, stability, and seamless integration across customer touchpoints.
• TCS TwinX™: Complements HOBS with AI/ML-powered intelligence and scenario simulation capabilities, improving service responsiveness and personalized customer interactions.
• Unified Platform: The combination of these technologies will accelerate service delivery, ensure resilient performance, and provide flexibility to adapt to evolving customer needs.

Impact on Customer Experience

Jagbir Singh, Chief Technology Officer of Vodafone Idea Limited, emphasized the transformative nature of this partnership, stating, "By modernizing our BSS platforms embedded with AI-driven innovation, we are setting a new standard to deliver faster, smarter and more personalized digital experiences."

TCS's Expertise in Telecommunications

TCS brings over 25 years of experience in supporting Communications, Media, and Information Services businesses globally. The company's extensive reach includes:

• Serving CMI customers across 45 countries
• Operating from more than 105 delivery locations
• Supporting over one billion telecom subscribers worldwide

Strategic Importance

Ujjwal Mathur, President & Country Head - India Business at TCS, highlighted the significance of this collaboration, saying, "This initiative marks a pivotal step in driving AI-led transformation of Vi's core Business Support System. This collaboration underscores our dedication to delivering innovative solutions that drive growth and excellence in the telecom sector."

Advancing India's Digital Landscape

This partnership aligns with TCS's vision of accelerating India's progress through indigenous solutions. It focuses on:

• Sustainability, security, and sovereignty
• Fueling innovation and economic growth
• Empowering governments, enterprises, and citizens in an AI-first world

As the telecom industry continues to evolve, this collaboration between TCS and Vodafone Idea sets a new benchmark for customer-centric, AI-driven solutions in the Indian market. The initiative promises to deliver enhanced operational efficiency and an unparalleled customer experience, potentially reshaping the landscape of telecom services in the country.

Tata Consultancy Services (TCS), a global leader in IT services, has announced a groundbreaking partnership with Qualcomm to establish the 'TCS Innovation Lab' in Bengaluru. This collaboration aims to revolutionize the development of AI solutions, with a particular focus on Edge AI features and Software Defined Everything (SDx) technologies across various industries.

Driving Innovation in AI and IoT

The new co-innovation lab, situated in India's startup and innovation hub, Bengaluru, will be an integral part of the IoT-focused 'Bringing Life to Things' Network lab. Equipped with 5G private network infrastructure and cutting-edge technology, the facility is designed to develop agile IoT solutions for sectors requiring advanced capabilities, including:

• Security and surveillance
• Healthcare
• Smart infrastructure
• Manufacturing

Focus on Edge AI and Software Defined Everything (SDx)

The partnership between TCS and Qualcomm will concentrate on creating smart, scalable, and sustainable Edge AI capabilities. These solutions will leverage Qualcomm's platforms to help industries transition towards a software-driven approach, enhancing the efficiency and resilience of their systems.

Key aspects of the collaboration include:

1. Development of customized, low-cost solutions for deployment on intelligent devices
2. Real-time, on-location processing to streamline enterprise operations
3. Rapid prototyping and experimentation of Edge AI capabilities
4. Large-scale implementation of SDx-based solutions

Addressing Industry Demands

As enterprises across sectors seek to develop and deploy intelligent devices capable of autonomous decision-making, the demand for smart, compact, energy-efficient, and high-performance self-healing devices has surged. TCS plans to leverage advanced Edge AI and SDx capabilities that are:

• Hardware-agnostic
• Highly configurable
• Secure
• Service-oriented

These features will enable global enterprises to build robust, agile systems that can quickly adapt to changes in industry ecosystems and business processes.

Applications Across Industries

The solutions developed at the TCS Innovation Lab are expected to find applications in various fields, including:

• Medical devices
• Smart handhelds for controlling industrial processes and machinery
• Smart infrastructure
• Advanced safety and surveillance mechanisms

Executive Insights

Savi Soin, Sr. Vice President & President of Qualcomm India, emphasized the importance of this collaboration, stating, "Our partnership with TCS marks a significant step in bringing practical, real-time Edge AI solutions to rapidly evolving industries."

V Rajanna, Business Group Head of Technology, Software and Services at TCS, added, "This lab will drive the development of next-generation solutions for diverse applications. TCS remains committed to investing in innovation and harnessing the power of AI to help enterprises unlock greater agility, efficiency, and long-term business value."

Building on Past Successes

The collaboration builds upon previous transformational projects carried out by both companies across engineering services, including silicon solution design and IT support. A recent example of their joint efforts includes the development of a real-time smart visual anomaly detection capability for material inspection in the automotive industry, achieving 90.00% real-time accuracy using Qualcomm's on-premise edge device.

As the demand for intelligent, automated solutions continues to rise, this partnership between TCS and Qualcomm is set to play a crucial role in shaping the future of AI-driven technologies across industries.