Capital Infra Trust Reports Zero Pending Investor Complaints for Q4 FY26
Capital Infra Trust filed its Q4 FY26 investor complaint statement showing zero pending complaints at quarter-end. The trust received 7 complaints during FY26 and resolved all within an average of 15 days. Quarterly performance included resolving 2 complaints with 1 pending at the beginning and 1 new complaint received, maintaining efficient complaint resolution standards.

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Capital Infra Trust has filed its investor complaint statement for the quarter ended March 31, 2026, demonstrating effective complaint resolution with zero pending grievances. The submission was made in compliance with SEBI Master Circular No. SEBI/HO/DDHS-PoD-2/P/CIR/2025/102 dated July 11, 2025, regarding continuous disclosures by Investment Trusts (InvITs).
Annual Complaint Resolution Performance
For the financial year ended March 31, 2026, Capital Infra Trust maintained an efficient complaint resolution system. The trust's annual performance demonstrates strong investor service capabilities.
| Parameter | All Complaints | SCORES Complaints |
|---|---|---|
| Complaints pending at year beginning | 0 | 0 |
| Complaints received during the year | 7 | 3 |
| Complaints disposed during the year | 7 | 3 |
| Complaints pending at year end | 0 | 0 |
| Average resolution time | 15 days | 15 days |
Quarterly Performance Analysis
The fourth quarter of FY26 showed continued effectiveness in complaint management. The trust successfully cleared all pending matters while maintaining its resolution standards.
| Parameter | All Complaints | SCORES Complaints |
|---|---|---|
| Complaints pending at quarter beginning | 1 | 0 |
| Complaints received during quarter | 1 | 0 |
| Complaints disposed during quarter | 2 | 0 |
| Complaints pending at quarter end | 0 | 0 |
| Average resolution time | 15 days | 15 days |
Resolution Timeline Distribution
The complaint disposal pattern reveals efficient processing capabilities. During FY26, the majority of complaints were resolved within one month, with some requiring extended resolution due to escalation processes.
Annual Disposal Breakdown:
- Resolved within 1 month: 5 complaints (all complaints), 2 complaints (SCORES)
- Resolved within 1-3 months: 2 complaints (all complaints), 1 complaint (SCORES)
- No complaints required resolution beyond 3 months
Quarterly Disposal Pattern:
- Resolved within 1 month: 1 complaint
- Resolved within 1-3 months: 1 complaint
- Zero SCORES complaints disposed during the quarter
Regulatory Compliance Framework
The statement was submitted by Shubham Jain, Company Secretary and Compliance Officer, acting through the Investment Manager, Gavar Investment Manager Private Limited. The report was prepared by KFin Technologies Limited, serving as the Registrar and Transfer Agent for the trust. The comprehensive disclosure ensures transparency in investor grievance handling and demonstrates the trust's commitment to regulatory compliance under SEBI guidelines for InvITs.
How will Capital Infra Trust's exemplary complaint resolution track record impact its ability to attract new institutional investors in the upcoming quarters?
What operational strategies might other InvITs adopt to replicate Capital Infra Trust's zero pending complaints achievement?
Could the consistent 15-day average resolution time become a new industry benchmark that SEBI considers for future regulatory standards?

































