Securian study finds half of US borrowers vulnerable to income loss
Securian Financial’s third annual lending environment study reveals that 50% of US borrowers can sustain loan payments for only three months or less after an income loss. While 77% of borrowers value loan payment protection products, adoption remains low at 22% due to skepticism and trust gaps. The report suggests lenders can strengthen relationships by improving transparency, offering clear explanations, and integrating protection products into broader financial wellness support.

*this image is generated using AI for illustrative purposes only.
Rising costs and economic uncertainty are pushing many American borrowers into a state of financial vulnerability, according to Securian Financial’s third annual lending environment study. The research, which surveyed more than 1,000 current and prospective borrowers, found that 50% of individuals with active loans could continue making payments for just three months or less if they suddenly lost their income. Nearly one in five respondents, or 19%, indicated they would struggle to make payments in less than one month following an income disruption.
Financial stress and protection gaps
The study identifies a shift in consumer behavior from pursuing financial goals to protecting existing assets, a trend described as moving from "financial offense" to "financial defense." Borrowers’ primary concerns center on affordability and unexpected shocks. Rising everyday expenses were cited as a top financial concern by 64% of respondents, followed by emergency expenses at 54% and medical expenses at 41%. Additionally, 35% of respondents worried about job loss or reduced income, while 29% expressed concern about damage to their credit score.
Despite these risks, the adoption of loan payment protection products, such as debt protection and credit insurance, remains limited. Only 22% of borrowers reported purchasing such a product. This low adoption rate persists even though 77% of respondents acknowledged that these products provide helpful financial security, and 74% agreed they help people stay on track financially. Skepticism plays a significant role in this hesitation, with 48% viewing the products primarily as a way for lenders to generate revenue and 33% perceiving them as a "junk fee."
Trust and lender relationships
The findings suggest that financial institutions face a critical trust deficit when supporting consumers during hardship. Transparency and fair pricing are expected, but borrower loyalty is increasingly influenced by how lenders behave during financial difficulties. The study found that 90% of respondents would be likely to stay with a financial institution long term if a loan payment protection product helped them through a difficult time. Furthermore, 85% said their trust in a lender would increase if the institution helped cover loan payments during a hardship.
Trust factors are heavily influenced by the clarity and cost of protection products. The cost of protection was identified as the top factor influencing trust by 52% of respondents, followed by clear explanations of how the product works (40%), coverage details (38%), and transparency around loan terms (37%).
Generational differences
The study highlights distinct generational variations in attitudes toward financial protection. Gen Z borrowers are the most likely to purchase loan payment protection, with a 31% adoption rate, yet they are also the most likely to find the products confusing. Conversely, Boomers are the least likely to purchase protection products, with only 15% adoption, and are the most skeptical, with 51% believing the products primarily serve as revenue generators for lenders.
| Generation | Purchase Rate | Primary Sentiment |
|---|---|---|
| Gen Z | 31% | Most likely to purchase; find products confusing |
| Boomers | 15% | Least likely to purchase; highly skeptical |
Recommendations for lenders
To address these challenges, Securian Financial recommends that lenders move beyond compliance-focused communications and explain products in plain language tied to real-life scenarios. The study advises financial institutions to help borrowers understand their financial vulnerabilities rather than assuming confidence equals preparedness. Additionally, lenders are encouraged to position protection products as part of a broader financial support ecosystem that includes hardship assistance and financial wellness resources. Creating hybrid experiences that combine digital convenience with access to human guidance is also suggested to better serve diverse borrower needs.
How might lenders restructure fee models to overcome the perception of payment protection products as 'junk fees'?
What impact will the shift from 'financial offense' to 'financial defense' have on long-term investment and consumption trends?
Could the low adoption rate of protection products trigger regulatory intervention to mandate financial safety nets for borrowers?






























