Intense Technologies Limited , an AI platforms and services company, reported a decline in revenue for Q1 but remains optimistic about future growth prospects. The company's financial results and strategic initiatives were discussed during its recent earnings conference call.

Financial Performance

Intense Technologies reported revenue of Rs. 31.47 crores for Q1, down from Rs. 39.00 crores in the same period last year. The company's EBITDA stood at Rs. 3.14 crores, with margins compressed to 10%. This decline was primarily attributed to the conclusion of a large 5-year managed services contract.

New Client Acquisitions and Market Expansion

Despite the revenue dip, Intense Technologies made significant strides in expanding its client base:

• Added 4 new BFSI customers (3 in India, 1 in Saudi Arabia)
• Secured 2 state government contracts for managed services
• Increased international revenue contribution from 18% to 30%

The company's entry into the Saudi Arabian market marks a strategic expansion into a booming geography.

AI Integration and Product Development

Intense Technologies is heavily focusing on AI integration across its platforms:

• Launched key upgrades to enhance scalability and integration flexibility
• Integrated Generative AI into all platforms
• Introduced an Agentic AI module to the UniServe communication suite
• Focusing on AI-driven hyper-personalization in all communications channels

These AI enhancements are transforming the company's offerings from communication enablers to intelligent engagement engines.

Operational Efficiency

The company has been leveraging AI to improve operational efficiency:

• Reduced headcount from 482 to 452 through AI-driven efficiencies
• Optimized delivery processes and automated code writing, testing, and operations management

Financial Outlook

While Q1 and potentially H1 results are expected to be muted due to the conclusion of the large managed services contract, management expressed confidence in recovery:

• Expects 10-15% topline growth in the current fiscal year
• Anticipates margins recovering to 15-20% by H2
• Maintains a healthy cash balance of Rs. 58.00 crores and remains debt-free

Strategic Initiatives

Intense Technologies is focusing on several key areas for future growth:

• Transitioning to a SaaS model for more predictable recurring revenue
• Expanding product offerings from 1 to 5 modules
• Increasing cross-selling opportunities to existing customers
• Exploring partnerships with organizations like AWS for additional service offerings

Anisha Shastri, Executive Director, stated, "Our fundamentals remain strong. Our strategy has not changed. We continue to be focused on what we set forth for ourselves in Project Butterfly, and our market opportunity continues to expand."

As Intense Technologies navigates through this transitional period, the company remains committed to leveraging its AI capabilities and expanding its client base to drive long-term sustainable growth.

Intense Technologies , a global platform-led services company specializing in customer communications, data management, and process automation, has announced its unaudited financial results for the first quarter ended June 30.

Financial Highlights

Key Developments

• The company added four new logos in the BFSI sector during the quarter, including two insurance clients, one banking client, and one NBFC.
• Intense Technologies secured copyright protection for its AI-driven Digital Communication Hub, marking a significant milestone in its mission to revolutionize customer experience through intelligent, real-time, and unified communications.
• The company was recognized in the Omdia Universe report for CPaaS Providers and No-Low-Pro AppDev Platforms.
• Intense Technologies won its first customer in Saudi Arabia, marking a key milestone in its Middle East expansion.

Management Commentary

Mr. C.K. Shastri, Chairman & Managing Director of Intense Technologies, commented on the results: "We continue to derive long-term value for our clients and stakeholders alike. In the past quarter, we successfully delivered and handed-over a mission-critical digital transformation project, which is a testament to our capability to deliver large-scale projects. We continue to advance with our communications, data, and process automation platforms and services, empowering enterprises to transform and thrive."

Ms. Anisha Shastri, Director of Intense Technologies, added: "Over the last quarter, we've continued to build strong momentum, our sustained efforts over the last year have resulted in adding four new BFSI clients in the quarter. By securing two recent engagements as recurring annual contracts rather than one-time licenses, we have strengthened our predictable revenue. Our international operations are now contributing more to our overall performance."

Future Outlook

The company remains focused on building resilient, future-ready platforms that help enterprises stay ahead of disruption and deliver sustained value at scale. Intense Technologies continues to optimize for scale and agility, streamlining delivery models, upskilling teams, and embedding AI into its business operations to improve responsiveness and execution.

With the integration of Generative AI across its platforms, Intense Technologies is enabling more intelligent, data-driven engagement for its customers. The company is making steady progress in applying agentic AI to real business contexts and remains committed to helping clients turn emerging technologies into measurable outcomes.

As Intense Technologies moves forward, its focus remains anchored in scaling with intent, executing with reliability, and building enduring value through meaningful, long-term partnerships.