Go Digit General Insurance Limited , a leading new-age insurance company in India, has released its 13th Transparency Report for the first half of fiscal year 2025-26 (H1FY26), showcasing substantial improvements in claims processing times and customer service metrics.

Improved Claims Processing Times

The report highlights significant enhancements in claims processing across health and motor insurance segments:

Health Insurance Claims

Motor Insurance Claims

Go Digit Insurance has significantly reduced its overall Motor Work Approval turnaround time (TAT) by 52 minutes, from 15 hours 36 minutes to 14 hours 44 minutes. The fastest work approval was achieved in just 7 minutes.

Enhanced Customer Service

The company reported notable improvements in customer service metrics:

• Social Media Response: First Level Response TAT on social media improved from 20 minutes 7 seconds to 6 minutes 15 seconds.
• Query Resolution: Social Media Closure TAT dropped from 32.5 hours to 20.5 hours, a 37% improvement.
• Claims Settlement Ratio: Increased to 97.2% in H1FY26 from 96.2% in H1FY25.
• Call Volume Reduction: Received 197,200 fewer calls in H1FY26, attributed to improved WhatsApp and App self-service features.

Awards and Recognition

Go Digit Insurance received 11 awards during H1FY26, including the Best Fintech Insurance Award at the Financial Express Best Banks Awards 2025. This recognition underscores the company's commitment to innovation, customer-centricity, and excellence in digital insurance.

Company's Perspective

The report, titled 'The Invisible Architecture' Making Good Experience in Insurance Possible: Speed & Empathy, emphasizes Go Digit's focus on building robust systems and technologies to enhance customer experience. The company attributes its improved performance to its tech-enabled processes, including AI-powered damage detection, NLP-based call transcription, and sentiment analysis tools.

Go Digit Insurance continues to demonstrate its commitment to transparency and customer-centric operations, setting new benchmarks in the Indian insurance sector.

Go Digit General Insurance has issued a postal ballot notice seeking shareholder approval for three key resolutions, including an amendment to its Employee Stock Option Plan (ESOP) and the appointment of two directors.

ESOP Amendment

The company proposes to amend its Employee Stock Option Plan 2018 by extending the exercise period from 4 years to 8 years from the date of vesting. This change aims to provide employees with more flexibility in exercising their stock options and potentially improve employee retention.

Director Appointments

Giridhar Aramane

Shareholders will vote on appointing Giridhar Aramane as a Non-Executive Independent Director for a five-year term. Aramane, a former IAS officer, brings over 30 years of public service experience, including roles as Defense Secretary and Executive Director at the Insurance Regulatory and Development Authority of India (IRDAI).

Michael Wallace

The company also seeks approval for the appointment of Michael Wallace as a Non-Executive Director. Wallace has over 30 years of experience in property casualty insurance and currently serves as Vice President at Fairfax Financial Holdings Limited.

Voting Details

The e-voting period for these resolutions is scheduled as follows:

Shareholders whose names appear in the company's records as of the cut-off date will be eligible to participate in the e-voting process.

These proposed changes and appointments reflect Go Digit General Insurance's efforts to enhance its employee benefits program and strengthen its board with experienced professionals from the insurance and public administration sectors.