Go Digit General Insurance Limited , a leading new-age insurance company in India, has released its 13th Transparency Report for the first half of fiscal year 2025-26 (H1FY26), showcasing substantial improvements in claims processing times and customer service metrics.

Improved Claims Processing Times

The report highlights significant enhancements in claims processing across health and motor insurance segments:

Health Insurance Claims

Motor Insurance Claims

Go Digit Insurance has significantly reduced its overall Motor Work Approval turnaround time (TAT) by 52 minutes, from 15 hours 36 minutes to 14 hours 44 minutes. The fastest work approval was achieved in just 7 minutes.

Enhanced Customer Service

The company reported notable improvements in customer service metrics:

• Social Media Response: First Level Response TAT on social media improved from 20 minutes 7 seconds to 6 minutes 15 seconds.
• Query Resolution: Social Media Closure TAT dropped from 32.5 hours to 20.5 hours, a 37% improvement.
• Claims Settlement Ratio: Increased to 97.2% in H1FY26 from 96.2% in H1FY25.
• Call Volume Reduction: Received 197,200 fewer calls in H1FY26, attributed to improved WhatsApp and App self-service features.

Awards and Recognition

Go Digit Insurance received 11 awards during H1FY26, including the Best Fintech Insurance Award at the Financial Express Best Banks Awards 2025. This recognition underscores the company's commitment to innovation, customer-centricity, and excellence in digital insurance.

Company's Perspective

The report, titled 'The Invisible Architecture' Making Good Experience in Insurance Possible: Speed & Empathy, emphasizes Go Digit's focus on building robust systems and technologies to enhance customer experience. The company attributes its improved performance to its tech-enabled processes, including AI-powered damage detection, NLP-based call transcription, and sentiment analysis tools.

Go Digit Insurance continues to demonstrate its commitment to transparency and customer-centric operations, setting new benchmarks in the Indian insurance sector.

Go Digit General Insurance , a leading digital-first insurer, has reported a significant increase in profitability for the second quarter of fiscal year 2026, alongside key appointments to its board of directors.

Strong Financial Performance

The company's financial results for Q2 FY2026 show robust growth:

• Profit before tax (PBT) surged by 53% to ₹136.00 crore, up from ₹89.00 crore in Q2 FY2025.
• Profit after tax (PAT) increased by 31% to ₹117.00 crore, compared to ₹89.00 crore in the same quarter last year.
• Gross Written Premium (GWP) grew by 12.6% to ₹2,667.00 crore, from ₹2,369.00 crore in Q2 FY2025.

Improved Operational Metrics

Go Digit also reported improvements in key operational indicators:

• The Combined Ratio improved to 111.4% in Q2 FY2026 from 112.2% in Q2 FY2025.
• Without the 1/n accounting basis, the Combined Ratio for Q2 FY2026 stood at 109.9%, showing a 2.3% improvement year-on-year.
• Assets Under Management (AUM) grew by 15.4% to ₹21,345.00 crore as of September 30, 2025, compared to ₹18,502.00 crore a year ago.

Segment Performance

The company's growth was driven by strong performance across various insurance segments:

• Motor insurance, the largest segment, saw GWP growth of 12.6% for Own Damage (OD) and 8.6% for Third Party (TP) coverage.
• Health, Travel, and Personal Accident insurance reported a significant 36.6% growth in GWP.
• Fire insurance GWP surged by 60.8%, outpacing the industry growth of 27.6%.

Board Appointments

Go Digit announced two key appointments to its board of directors:

1. Mr. Giridhar Aramane has been appointed as an Additional Director in the capacity of Non-executive Independent Director, effective November 1, 2025, for a five-year term. Mr. Aramane brings extensive experience from his distinguished career in public service, including roles as Defence Secretary and Executive Director at IRDAI.

2. Mr. Michael Wallace joins as an Additional Director in the capacity of Non-Executive Director, also effective November 1, 2025. Mr. Wallace brings over 30 years of experience in property and casualty insurance operations, underwriting, and reinsurance management.

Market Position and Outlook

Go Digit maintains a strong market position with a 3.4% share in the overall insurance market and a 6.5% share in motor insurance. The company's solvency ratio stands at 2.26x as of September 30, 2025, well above the regulatory requirement of 1.50x, indicating strong financial stability.

The insurer's focus on digital-first operations continues to yield results, with only 0.37% of policies requiring manual issuance. Customer satisfaction remains high, with motor claims and non-claims satisfaction scores at 93.3% and 84.2%, respectively.

As Go Digit General Insurance continues to leverage its technological capabilities and expand its product offerings, the company appears well-positioned for sustained growth in the evolving insurance landscape.