Go Digit General Insurance Reports Robust Q2 Growth with 15.6% Premium Increase and Record Motor OD Market Share

Go Digit General Insurance , a leading new-age insurer in India, has reported strong financial results for the second quarter, showcasing impressive growth and market share gains in key segments.

Premium Growth and Market Share

The company reported a quarterly premium of INR 2,667.00 crores, representing a growth rate of 15.6% without I/n basis, outpacing the industry growth of 10%. This strong performance has led to Go Digit achieving its highest-ever Motor Own Damage (OD) market share of 6.2% since inception.

For the first half of the fiscal year, the company's premium reached INR 5,649.00 crores, resulting in an overall market share of 3.4% and a Motor market share of 6.5%.

Financial Performance

Go Digit's financial metrics showed significant improvement:

Metric	Q2 FY25-26	Q2 FY24-25	Change
Profit Before Tax	136.00	89.00	+52.8%
Profit After Tax	117.00	-	-
Combined Ratio	109.9%	112.2%	-2.3 percentage points

The company's profit after tax stood at INR 117.00 crores, with an effective tax rate of 14%. The combined ratio improved to 109.9% compared to 112.2% in the same quarter last year on a without I/n basis, indicating better operational efficiency.

Business Mix and Strategy

Go Digit's two-wheeler business now comprises 30% of its motor mix, up from 27% last year. While this growth impacts profitability due to upfront commission provisioning for 5-year policies, it demonstrates the company's strong position in this segment.

Financial Strength

The company's financial position remains robust:

Assets under management increased to INR 21,345.00 crores
Solvency ratio stood at 2.26, well above regulatory requirements
Net worth rose to INR 4,290.00 crores from INR 3,805.00 crores last year

Future Outlook

Go Digit disclosed a deferred acquisition cost of INR 1,708.00 crores as of September 30, with INR 710.00 crores expected to benefit H2 results. This indicates potential for improved profitability in the coming quarters.

Analyst Perspective

Anirudha Basak, financial analyst: "Go Digit's Q2 results demonstrate its ability to grow faster than the industry while maintaining profitability. The improvement in combined ratio and the highest-ever Motor OD market share are particularly noteworthy. The company's strategic focus on two-wheelers, despite short-term profitability impacts, could position it well for future growth. The disclosed deferred acquisition cost suggests potential for improved earnings in the second half of the fiscal year."

Go Digit General Insurance's Q2 performance reflects its strong market position and effective growth strategies in a competitive insurance landscape. The company's focus on digital innovation and diverse product mix continues to drive its expansion in the Indian insurance market.

1 Day	5 Days	1 Month	6 Months	1 Year	5 Years
+1.05%	+2.63%	+7.03%	+24.77%	+6.64%	+18.43%

Go Digit General Insurance Limited , a leading new-age insurance company in India, has released its 13th Transparency Report for the first half of fiscal year 2025-26 (H1FY26), showcasing substantial improvements in claims processing times and customer service metrics.

Improved Claims Processing Times

The report highlights significant enhancements in claims processing across health and motor insurance segments:

Health Insurance Claims

Metric	Average Time	Fastest Time	IRDAI Requirement
Cashless Pre-Authorization	26.9 minutes	7 minutes	1 hour
Hospital Discharge Approvals	52.5 minutes	7 minutes	3 hours
Reimbursement Claims	2.4 days	4.4 hours	14 days

Motor Insurance Claims

Go Digit Insurance has significantly reduced its overall Motor Work Approval turnaround time (TAT) by 52 minutes, from 15 hours 36 minutes to 14 hours 44 minutes. The fastest work approval was achieved in just 7 minutes.

Vehicle Type	Average TAT	Improvement	Fastest Approval
Private Cars	13 hours 55 minutes	51 minutes	10 minutes
Two-wheelers	13 hours 23 minutes	1 hour 9 minutes	9 minutes

Enhanced Customer Service

The company reported notable improvements in customer service metrics:

Social Media Response: First Level Response TAT on social media improved from 20 minutes 7 seconds to 6 minutes 15 seconds.
Query Resolution: Social Media Closure TAT dropped from 32.5 hours to 20.5 hours, a 37% improvement.
Claims Settlement Ratio: Increased to 97.2% in H1FY26 from 96.2% in H1FY25.
Call Volume Reduction: Received 197,200 fewer calls in H1FY26, attributed to improved WhatsApp and App self-service features.

Awards and Recognition

Go Digit Insurance received 11 awards during H1FY26, including the Best Fintech Insurance Award at the Financial Express Best Banks Awards 2025. This recognition underscores the company's commitment to innovation, customer-centricity, and excellence in digital insurance.

Company's Perspective

The report, titled 'The Invisible Architecture' Making Good Experience in Insurance Possible: Speed & Empathy, emphasizes Go Digit's focus on building robust systems and technologies to enhance customer experience. The company attributes its improved performance to its tech-enabled processes, including AI-powered damage detection, NLP-based call transcription, and sentiment analysis tools.

Go Digit Insurance continues to demonstrate its commitment to transparency and customer-centric operations, setting new benchmarks in the Indian insurance sector.