TCS Partners with Amadeus to Develop Nevio Service Center for Airline Retailing

2 min read     Updated on 19 Mar 2026, 02:13 PM
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Overview

TCS has formed a strategic global partnership with Amadeus to develop the Service Center User Interface for the Nevio platform, focusing on AI-powered, cloud-native solutions for airline retailing. The collaboration aims to improve customer service operations through intelligent workflows while creating new revenue opportunities for airlines worldwide.

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Tata Consultancy Services has announced a global strategic partnership with Amadeus, a leading travel technology company, to accelerate modern airline retailing through advanced AI-powered solutions. The collaboration focuses on developing next-generation airline solutions, with TCS specifically tasked to develop the Service Center User Interface for Amadeus Nevio platform.

Strategic Partnership and Product Development

The partnership between TCS and Amadeus represents a significant advancement in airline technology development. TCS will develop the Service Center User Interface as a product for Amadeus Nevio, which is designed as the next generation foundation to modernize airline retailing and servicing landscape. The collaboration combines TCS's expertise in travel domain, AI, cloud, data analytics, and platform engineering with Amadeus's industry-leading travel technology capabilities.

Partnership Details: Information
Partners: TCS & Amadeus
Primary Product: Nevio Service Center Interface
Technology Focus: AI-Powered, Cloud-Native SaaS
Target Market: Global Airlines
Revenue Reference: TCS generated over US $30 billion in fiscal year ended March 31, 2025

Nevio Service Center Capabilities

TCS's role involves developing a modern, cloud-native Software-as-a-Service interface for airline customer service agents. The Service Center will be natively integrated within Amadeus Nevio and designed to integrate seamlessly with airlines' contact center ecosystems. The product combines offer and order lifecycle management with AI guided insights and hyper-personalized, real-time retailing experiences throughout the customer journey.

Executive Perspectives

Cyril Tetaz, EVP Airline Solutions, Amadeus, stated that TCS brings expertise in travel as part of the Tata Group, which operates several airlines. He emphasized that the strategic partnership will accelerate deployment of transformational travel technology for customers globally, helping them provide better retail experiences to air travelers.

Arun Pradeep Surendra Mohan, Business Head, Travel, Transportation & Hospitality, EMEA & APAC, TCS, highlighted that the partnership marks an important step in reshaping the future of travel technology. He noted that the collaboration moves beyond traditional integration towards true co-innovation, building scalable, intelligent solutions that enable airlines to accelerate retail transformation.

Expected Business Impact

Through AI-enabled workflows and guided servicing, the Amadeus Nevio Service Center is designed to improve first contact resolution, reduce average handling time, lower cost-to-serve, and unlock new revenue opportunities through intelligent upselling and personalization. The collaboration is expected to support faster Nevio implementations while creating opportunities for TCS to deliver customized deployments and ongoing support services.

Future Expansion Plans

The partnership is expected to expand into additional Amadeus solution areas, including airport operations, enabling deeper alignment across different travel players and accelerating development of next-generation travel technologies. This collaboration strengthens TCS's position in the global travel and aviation technology ecosystem and advances its strategy to co-create intelligent, platform-led solutions for modern airline commerce models.

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TCS Opens Special Window for Re-lodgement of Physical Share Transfer Requests

2 min read     Updated on 18 Mar 2026, 08:06 PM
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Overview

TCS has opened a special window from February 5, 2026 to February 4, 2027 for re-lodgement of physical share transfer requests executed before April 1, 2019, following SEBI circular dated January 30, 2026. Eligible investors can submit documents to MUFG Intime India Private Limited, with shares to be issued only in demat form under one-year lock-in period.

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Tata Consultancy Services Limited has announced the opening of a special window for re-lodgement of transfer requests for physical shares, following regulatory guidelines from the Securities and Exchange Board of India (SEBI). The company has published newspaper advertisements in multiple publications to inform shareholders about this facility.

SEBI Circular and Window Period

SEBI, through its Circular No. HO/38/13/11(2)2026 MIRSD-POD/I/3750/2026 dated January 30, 2026, has permitted the opening of another special window to facilitate transfer and dematerialization of physical shares for a period of one year. The special window for re-lodgement of transfer requests will remain open from February 5, 2026 to February 4, 2027.

Eligibility Criteria and Requirements

The facility is available to investors whose transfer deeds were executed before April 1, 2019, but were either not lodged for transfer or were lodged and subsequently rejected, returned, or not attended due to deficiency in the documents.

Parameter: Details
Window Period: February 5, 2026 to February 4, 2027
Eligible Investors: Transfer deeds executed before April 1, 2019
Required Documents: Original share certificates, transfer deed executed prior to April 1, 2019, other supporting documents
Processing Agent: MUFG Intime India Private Limited

Exclusions and Restrictions

Certain categories of shares are not eligible for this facility:

  • Securities already transferred to Investor Education and Protection Fund (IEPF)
  • Cases involving disputes between transferor and transferee
  • Non-availability of original share certificates

Submission Process and Contact Details

Investors need to submit their documents to the Registrar and Share Transfer Agent, MUFG Intime India Private Limited. The contact details are:

Contact Type: Information
Postal Address: Unit: Tata Consultancy Services Limited, C 101, Embassy 247, L.B.S.Marg, Vikhroli (West), Mumbai – 400083
Helpline Number: +91 8108116767
Service Requests: https://web.in.mpms.mufg.com/helpdesk/Service_Request.html
Email Queries: Investor.Relations@tcs.com

Important Conditions

The shares re-lodged for transfer will be issued only in demat form and will remain under a one-year lock-in period, during which the shares cannot be transferred, pledged, or lien marked. This ensures compliance with current regulatory requirements for dematerialized securities.

Company Communication

The announcement was made through a formal communication to stock exchanges dated March 18, 2026, signed by Yashaswin Sheth, Company Secretary (ACS 15388). The company has fulfilled its disclosure obligations under Regulation 30 of SEBI (Listing Obligation and Disclosure Requirements) Regulations, 2015 by publishing advertisements in Business Standard (English), Free Press Journal (English), and Navshakti (Marathi) newspapers.

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